Conzuri Reviews 1,514

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the quality of the products, particularly the shoes, noting their comfort, style, and the effective height increase they provide. Many people also highlight the exceptional customer service, describing the team as responsive, helpful, and dedicated to resolving issues and ensuring customer satisfaction. However, some customers experienced issues with order fulfillment and delivery, including lost packages, delayed shipments, and incorrect deliveries. A few other people also felt that the customer service was unresponsive or unhelpful in certain situations, and some found specific shoe models to be uncomfortable or of poor quality.

What people talk about most

Product

Reviewers mention positive feedback about product, with many customers expressing satisfaction with the... See more

Customer service

People report positive experiences with customer service. Many customers praise the support team for being... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the good quality shoes,... See more

Order

Customers had ambiguous experiences with order. Many reviewers reported significant delays, with some waiting... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many reviewers express significant frustration with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

First time customer here. Was gifted the Arctic Coyas for Our birthday but unfortunately the package was stolen in transit. Reached out to customer service and not only are We being sent a replacement... See more

Rated 4 out of 5 stars

Would love to give 5 stars because I love what they're about and the shoes are incredible. Customer service has also been really good, but the only issue is that I had ordered a pair of Brixtons with... See more

Rated 4 out of 5 stars

I have ordered from Conzuri twice, customer service dealt with my queries profesionally and quick. Overall I had some issues with slightly late delivery but they rectified my concerns immediat... See more

Company replied

Rated 4 out of 5 stars

I ordered shoes in August 2024, I didn’t receive them they were£102.00, so was upset. The customer care team sent me a picture of my delivery, I confirmed it was my house but objected that th... See more

Company replied


Company details

  1. Shoe Store
  2. Fashion Accessories Store

Written by the company

Conzuri provide premium, elevated footwear for men. Casual and smart designs, equipped with up to 3" inches of integrated height boost. Elevate your look for every occasion.


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 53% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

I have made an order and for some…

I have made an order and for some reason they haven’t received it, but they have still taken the money out of my account. I have tried emailing them and I have also messaged them on several other platforms with no response it’s been several days now.

February 1, 2025
Unprompted review
Conzuri logo

Reply from Conzuri

Hey Brad!

We're sorry for the delayed response. I will have the support team check all channels for your messages! We're on it!
We'll be reaching out soon to chat more and fix things up. Hang tight, we're here for you!

-Lauren

Rated 1 out of 5 stars

Shoes are poor quality and too small

Shoes are poor quality and too small. I normally wear 9 1/2 wide so I ordered 10. I could barely get the right one on but the left I never could get on. Too small.

January 28, 2025
Unprompted review
Conzuri logo

Reply from Conzuri

Hey Richard!

So sorry to hear you weren't happy with the shoes! That's not what we aim for! Please get back to us with some requested information so we can get back to you and resolve the issue!

-Lauren
Conzuri Customer Experience Team

Rated 5 out of 5 stars

Best buy of 2025 ❤️❤️❤️❤️

Awesome 😎 I initially bought a size too big but Sophie and the team at Conzuri were on the ball helping me get the correct size. Honestly couldn't have been any nicer if they tried. The runners are brilliant!! I feel like I'm 10ft tall in them and feel so much more confident, comfortable and content. They seriously have put a spring in my step. Been the best Christmas present to me! Love the shoes. Feel so confident and walk taller in them. Incredibly comfy and water resistant. Couldn't be happier and going to order another pair! Plus the team at conzuri are fantastic and so hardworking. They helped me out with quick and attentive service. Honestly the nicest folks and brilliant at what they do with fantastic products. Highly recommend them to my vertically challenged friends!!

January 6, 2025
Unprompted review
Rated 2 out of 5 stars

My son ordered some trainers and wants…

My son ordered some trainers and wants a refund sent emails and messages on Instagram with no reply sent more emails finally got a reply sent all the photos and information they needed and that was the last contact we have had with them even after sending more emails from our side still no response.

January 22, 2025
Unprompted review
Conzuri logo

Reply from Conzuri

Hey Gemma!

We're really sorry to hear about the inconvenience you faced with the return process – it's not the experience we want for you.

Please get back to us with some requested information so we can get back to you and resolve the issue!

-Lauren
Conzuri Customer Experience Team

Rated 4 out of 5 stars

Good Support Team

The support team at Conzuri was very accommodating and responded quickly to my inquiry. They resolved the order efficiently, which I really appreciated.

January 15, 2025
Unprompted review
Conzuri logo

Reply from Conzuri

Hey Carmine!

We’re delighted to know you had such a positive experience with our team. Your support truly means the world to us—thank you for being part of our journey!

Lauren
Customer Support

Rated 5 out of 5 stars

Great customer care!

There were a few hiccups along the way, but I was in contact with the customer care team and they were incredibly attentive and helpful. They ensured I got exactly what I needed and made the whole experience much more pleasant. Highly recommended!

December 23, 2024
Unprompted review
Conzuri logo

Reply from Conzuri

Thank you for your feedback, Andrea!

We're glad you had a great experience with our team. Your support means a lot to us—thank you for being part of our journey!

Lauren
Conzuri Customer Experience Team

Rated 1 out of 5 stars

Still haven't received my package

Still haven't received my package. It's been a month

December 22, 2024
Unprompted review
Conzuri logo

Reply from Conzuri

Sorry you have not received your order yet! That's not what we aim for. Someone from our team will be in touch soon to sort things out and make sure you receive your order.

-Lauren
Conzuri Customer Experience Team

Rated 1 out of 5 stars

SCAM nothing shipped

SCAM nothing shipped

January 11, 2025
Unprompted review
Conzuri logo

Reply from Conzuri

Hey JP!

We're sorry you have not received your order yet! I understand how frustrating this can be. We requested your order information, please get back to us so we can resolve this issue!

Looking forward to hear from you.
-Lauren
Conzuri Customer Experience Team

Rated 1 out of 5 stars

It has been a month since I ordered and…

It has been a month since I ordered and still no shoes. Customer service seems like it might be a bot because responses are generic. Zero ability to resolve issue. Charged my card day of order and still no product. Looks like might have to dispute via my credit card company. Very poor business practices.

December 15, 2024
Unprompted review
Conzuri logo

Reply from Conzuri

Hey Mike!

We're very sorry for the delay with your order and that you're not happy with the service you've had with the brand, this is not the experience we want you to have with us. Please get back to us with our requested information so we can look into this and resolve it for you.

Looking forward to hear from you.
-Lauren
Conzuri Customer Experience Team

Rated 1 out of 5 stars

I bought the Midnight Runners

I bought the Midnight Runners just over a year ago:

It was initially great, but after a while of consistent use, it essentially completely broke down. Holes in the shoe and busted heel support so no longer usable.

My expectation would be for these trainers to last a lot longer than this.

I won't be buying from Conzuri again. I'd investigate alternative brands for height adding trainers.

January 16, 2024
Unprompted review
Conzuri logo

Reply from Conzuri

Hey David!

Thanks a bunch for sharing your thoughts with us! We're really sorry to hear that the shoes weren't up to par – it's not the experience we want for you.

Please get back to us with some requested information so we can get back to you and resolve the issue!

-Lauren
Conzuri Customer Experience Team

Rated 5 out of 5 stars

The description matches the product

The description matches the product. Conzuri provides high quality and match the functionality that I need. I would definitely recommend it to friends and family. The customer service is excellent which is extra bonus!

January 6, 2025
Unprompted review
Conzuri logo

Reply from Conzuri

We’re thrilled to hear you’re loving the shoes and had a great experience with our team. Your support means a lot to us—thank you for being part of our journey!

-Lauren
Conzuri Customer Experience Team

Rated 5 out of 5 stars

Great product and even greater customer…

Great product and even greater customer service. Had an issue with the insole and Vanessa from customer service was able to issue a replacement.

December 23, 2024
Unprompted review
Conzuri logo

Reply from Conzuri

We’re delighted to hear you’re loving the shoes and had such a positive experience with our team. Your support truly means the world to us—thank you for being part of our journey!

-Lauren
Conzuri Customer Experience Team

Rated 5 out of 5 stars

Good product and service

Had an issue with the delivery but Conzuri was very communicative and sent a replacement order ASAP. Ruby from customer service was awesome. Great service and products, I recommend.

January 2, 2025
Unprompted review
Conzuri logo

Reply from Conzuri

Hey Yan!

We’re glad you're happy with the service our team has provided you! Your support truly means the world to us—thank you for being part of our journey!

-Lauren
Conzuri Customer Experience Team

Rated 5 out of 5 stars

Very good

They took a little bit longer than expected to come but I’d day there worth the wait , they are extremely comfy and loves the style especially with the height boost , customer services are very good with very quick responses and always helpful

January 2, 2025
Unprompted review
Conzuri logo

Reply from Conzuri

Hey Callum!

We’re thrilled to hear you’re loving the shoes and had a great experience with our team. Your support means a lot to us—thank you for being part of our journey!

-Lauren
Conzuri Customer Experience Team

Rated 1 out of 5 stars

Terrible cheap shoes from china

Terrible cheap shoes from china, with height boosting insoles in them. AVOID better of being quality shoes and putting insoles in them yourself. LONG delivery times and fake reviews. AVOID

December 25, 2024
Unprompted review
Conzuri logo

Reply from Conzuri

I'm really sorry to hear about your experience with the shoes. We're really sorry to hear that the shoes weren't up to par and the inconvenience you faced with the return process – it's not the experience we want for you.

Please get back to us with some requested information so we can get back to you and resolve the issue!

Rated 5 out of 5 stars

The shoes look and design is…incredible look and design

The shoes look and design is incredible. Even though there is 2.4" lift, it is well incorporated in the shoe design.

My only complaint is my first order has not arrived yet, but my second has. I is well worth the wait though.

December 31, 2024
Unprompted review
Conzuri logo

Reply from Conzuri

Hey Richard!

We're glad you like the shoes! You made our day! We've requested some information about your second order, please get back in touch so we can check it for you.

-Lauren
Conzuri Customer Experience Team

Rated 5 out of 5 stars

Great Experience

Easy website. Got a quality product before Christmas, and it definitely boosted me by the claimed amount. Love this product, can't wait to wear it out.

December 23, 2024
Unprompted review
Conzuri logo

Reply from Conzuri

We’re delighted to hear you’re loving the shoes! Your support truly means the world to us—thank you for being part of our journey!

-Lauren
Conzuri Customer Experience Team

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