Conzuri Reviews 1,514

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the quality of the products, particularly the shoes, noting their comfort, style, and the effective height increase they provide. Many people also highlight the exceptional customer service, describing the team as responsive, helpful, and dedicated to resolving issues and ensuring customer satisfaction. However, some customers experienced issues with order fulfillment and delivery, including lost packages, delayed shipments, and incorrect deliveries. A few other people also felt that the customer service was unresponsive or unhelpful in certain situations, and some found specific shoe models to be uncomfortable or of poor quality.

What people talk about most

Product

Reviewers mention positive feedback about product, with many customers expressing satisfaction with the... See more

Customer service

People report positive experiences with customer service. Many customers praise the support team for being... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the good quality shoes,... See more

Order

Customers had ambiguous experiences with order. Many reviewers reported significant delays, with some waiting... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many reviewers express significant frustration with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

First time customer here. Was gifted the Arctic Coyas for Our birthday but unfortunately the package was stolen in transit. Reached out to customer service and not only are We being sent a replacement... See more

Rated 4 out of 5 stars

Would love to give 5 stars because I love what they're about and the shoes are incredible. Customer service has also been really good, but the only issue is that I had ordered a pair of Brixtons with... See more

Rated 4 out of 5 stars

I have ordered from Conzuri twice, customer service dealt with my queries profesionally and quick. Overall I had some issues with slightly late delivery but they rectified my concerns immediat... See more

Company replied

Rated 4 out of 5 stars

I ordered shoes in August 2024, I didn’t receive them they were£102.00, so was upset. The customer care team sent me a picture of my delivery, I confirmed it was my house but objected that th... See more

Company replied


Company details

  1. Shoe Store
  2. Fashion Accessories Store

Written by the company

Conzuri provide premium, elevated footwear for men. Casual and smart designs, equipped with up to 3" inches of integrated height boost. Elevate your look for every occasion.


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 53% of negative reviews

Typically replies within 1 week

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Rated 2 out of 5 stars

Fell apart after 3 months

Bought some tan boots - they look nice and do indeed lift you up (they feel like high heels so I actually changed the insoles to flat, but thats a personal thing).

What has compelled me to leave a bad review is that the stitching on the right boot came out and the heel has fallen apart. They're clearly cheaply made. I work from home but do walk every day.

Would have been 1 star but Ill give them the credit of answering my query about this, and also the boots do actually look alright and do what they say. Shame about the quality - the left boot is fine, so perhaps I got unlucky

April 11, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service and Smooth Return Process

I recently returned a pair of shoes and was genuinely impressed by the level of service I received. The return process was clearly explained with step-by-step instructions, which made everything easy and stress-free.

What really stood out was the communication — I was kept up to date via email at every stage, and any questions I had were answered quickly and helpfully. It’s rare to come across such responsive and thoughtful customer service.

Highly recommend!

April 9, 2025
Unprompted review
Rated 1 out of 5 stars

Poor returns policy

Poor returns policy.
You pay for the shipping and the return shipping and the protection if you purchased it. Also the shoes made less than an inch difference. Therefore not fit for purpose and misleading in what I was sold. (2.5”)
AND they still charged me to send it to me and to return it to them. They are out NO MONEY and I am for trying their poor product.

March 26, 2025
Unprompted review
Conzuri logo

Reply from Conzuri

Hey Gillian!

Sorry to hear you're not happy with brand. Your feedback matters a lot, and we're on it! We'll be reaching out soon to chat more and fix things up. Hang tight, we're here for you!

-Lauren

Rated 4 out of 5 stars

Tall and stylish

Overall responsive service. Prices could be a bit cheaper and there could be better materials used, but the shoes overall are perfect for intended use and also do have stylish designs.

January 11, 2025
Unprompted review
Rated 5 out of 5 stars

Delighted Customer Care and service was amazing

Customer Care and service was amazing. I ordered my trainers and hoped they would arrive in time for my vacation as I ordered relatively late and I contacted customer support who helped me and I got them today four days before my departure date so I’m really over the moon and the trainers are gorgeous.

March 17, 2025
Unprompted review
Rated 3 out of 5 stars

I am an active male

I am an active male, I enjoy the beach for surfing. I am concerned to bring my date to the beach and need to remove my shoes therefore losing any height gained from the shoes.
What do you advise?
thanks!
J

March 11, 2025
Unprompted review
Rated 4 out of 5 stars

SO CUTE but size down

SO CUTE but size down! I love the sneakers but I wish I had gotten a half size smaller as they are a bit too roomy. I see that the brand accepts size exchanges but I haven’t tried yet/not sure if I am within the time frame for exchanges (it took me a bit to try them as I was traveling for work). Really cute shoes though! Love the lift.

March 9, 2025
Unprompted review
Rated 4 out of 5 stars

great product and shoes love it!!!

December 19, 2024
Unprompted review
Conzuri logo

Reply from Conzuri

We’re delighted to hear you’re loving the shoes! Your support truly means the world to us—thank you for being part of our journey!

-Lauren
Conzuri Customer Experience Team

Rated 1 out of 5 stars

Scam

Scammers

The moment you try to return a product, they refuse to refund you, no matter that the carrier has confirmed it was delivered. And to make the situation worse, you could end up spending a ridiculous amount just to send it back.

January 30, 2025
Unprompted review
Conzuri logo

Reply from Conzuri

Hey Alan!

We're sorry you're having troubles with the return process. Please get back to us with some requested information so we can get back to you and resolve the issue!

-Lauren
Conzuri Customer Experience Team

Rated 1 out of 5 stars

BEWARE This is a scam

BEWARE This is a scam. They have probably hired fake review to boost the ratings. I gave place an order but never received it. This is now the 5th day and no confirmation the product has been shipped nor any sight of my purchase.

February 5, 2025
Unprompted review
Conzuri logo

Reply from Conzuri

Hi!

Sorry you have not received your order yet! Deliveries depend on your location, certain factors might affect the delivery too.

Please get back to us with some requested information so we can get back to you and find your order.

-Lauren
Conzuri Customer Experience Team

Rated 5 out of 5 stars

Love their shoes!

February 28, 2025
Unprompted review
Conzuri logo

Reply from Conzuri

Hey Aleksander!

Thanks for the feedback! Glad you love the shoes! We appreciate your support of the brand!

-Lauren
Conzuri Customer Experience Team

Rated 1 out of 5 stars

These shoes are so cheap - DO NOT BUY

These shoes are so cheap. DO NOT BUY. You are better off finding high shoes on Amazon. The shoe quality looks like it was made for under 10 USD. Not worth the 100 USD + they are charging. When asking for a return address, they refuse to give one unless I send them pictures of the shoes.

Terrible company to deal with.

February 26, 2025
Unprompted review
Conzuri logo

Reply from Conzuri

Hey Nadia!

Thanks a bunch for sharing your thoughts with us! We're really sorry to hear that the shoes weren't up to par and the inconvenience you faced with the return process – it's not the experience we want for you.

Expect a message from us soon – let's chat about how we can turn things around for you.

-Lauren
Conzuri Customer Experience Team

Rated 3 out of 5 stars

Top However

The products are top of the top, really usefull and addicting. However it's a journey for the bought products to get to me if they ever get to me. Client support is nice but conzuri's delivery system is awful.

February 12, 2025
Unprompted review

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