Very good experience from start to finish. Sales staff had the right approach, making suggestions without being pushy and leaving us to think things over with no pressure. Delivery team (Alex, Phil an... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Ordered a recliner bed for my Mum. No pressure from Store staff to purchase, but we did. Easy ordering procedure and good choice regarding headboard styles and colour. Bed delivered, set up and... See more
Company replied
Having reviewed the buying experience, I would like now to add on the delivery experience. Sean and Ken were friendly and efficient. There was a minor injury incurred leaving only one of them to put... See more
Company replied
As soon as we stepped into the showroom, it felt relaxed as everything was so well set out. The staff that attended to us Wendy in the lounge chairs and David in Beds were very knowledgeable and cour... See more
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Company details
Written by the company
Welcome to our family-run business, where time-honored tradition meets modern innovation. For an impressive 75 years, we have been serving our customers, gaining invaluable insights into what truly matters to them. At our core, we take immense pride in offering impeccable craftsmanship, unmatched value, and furniture that transforms a house into a home. Prepare to embark on a global journey; we offer furniture from around the world - in an extensive range of styles from renowned brands that you can wholeheartedly trust. From timeless elegance to luxurious comfort, our handpicked selection guarantees to satisfy. But that's not all - we aim to provide unbeatable prices without compromising on quality. With our brand price promise, you can indulge in the confidence that you'll discover furniture of the highest quality at a guaranteed price match promise. Our inspirational showrooms, with expert advice from our Sales Specialists, will ensure your journey to finding your perfect furniture is an enjoyable experience. Visit us in-store and let us help you transform your living space into a masterpiece of comfort, style, and bliss.
Contact info
28 Goosemoor Lane, B23 5PN, Birmingham, United Kingdom
- 01212505050
- webenquiries@cookesfurniture.co.uk
- www.cookesfurniture.co.uk
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Excellent service.Staff very helpful in…
Excellent service.Staff very helpful in store. Delivery team Alick and James did a great job
June 1, 2026
Unprompted review
Reply from Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback and will be sure to pass it onto Alick and James.
Best regards,
The Cookes Team
Excellent range of furniture..
Good staff support and interest with good knowledge of lroduct, etc.
June 9, 2026
Reply from Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback.
Best regards,
The Cookes Team
From ordering in their amazing store ……
From ordering in their amazing store … so much choice! To communication re our order and delivery, to the actual delivery and installation was 5 star. Although after several purchases from Cooke’s and always having exceptional service I expected it to be good.
James and Alick delivered on time and went the extra mile by helping out with arranging our furniture too, all done with a smile 😊
June 10, 2026
Unprompted review
Reply from Cookes Furniture
We really appreciate your amazing 5-star review! We’re delighted to hear you had such a positive experience with us. Thank you for choosing Cookes. We will be sure to share your lovely feedback with James and Alick.
Best regards,
The Cookes Team
Good costumer service thanks.
June 4, 2026
Reply from Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback.
Best regards,
The Cookes Team
Pleasant experience
Went into Cookes to purchase a new sofa .
Was pleasantly surprised when the staff acknowledged us but didn’t harass us as experienced in another well known furniture outlet .
The staff were available and helpful when needed .
Glad to say we did actually make a purchase and very pleased with the service received.
June 8, 2026
Reply from Cookes Furniture
Thank you for taking the time to leave us a 5-star review. We truly appreciate your feedback and are delighted you were happy with your experience.
Best regards,
The Cookes Team
Were able to accommodate a change of…
Were able to accommodate a change of mind on cushion fabric after initial order placed with the manufacturer.
June 3, 2026
Reply from Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback.
Best regards,
The Cookes Team
Staff who helped us went out of their…
Staff who helped us went out of their way to help
June 6, 2026
Reply from Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback.
Best regards,
The Cookes Team
I was confused with all the choices but…
I was confused with all the choices but the assistant Andy Wood was very helpful knew the product and I didn’t feel rushed .i could take all the time I wanted
Hopefully I’ve made the right choice .
Thankyou
June 2, 2026
Reply from Cookes Furniture
Thank you for taking the time to leave us a 5-star review. We truly appreciate your feedback and we’ll make sure Andy knows how pleased you were.
Best regards,
The Cookes Team
Reply from Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback.
Best regards,
The Cookes Team
Reply from Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback.
Best regards,
The Cookes Team
Staff couldn’t be more helpful
Staff couldn’t be more helpful. Seamless process choosing sofa and chairs.
May 30, 2026
Reply from Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We truly appreciate your feedback.
Best regards,
The Cookes Team
Very helpful friendly staff
Very helpful friendly staff. No sales pressure.Listened to our requirements.
May 29, 2026
Reply from Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback.
Best regards,
The Cookes Team
Very helpful staff
Very helpful staff. My mum wanted a mobility chair and the staff were very knowledgeable and patient . Thank you.
May 29, 2026
Reply from Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We truly appreciate your feedback.
Best regards,
The Cookes Team
Anita was very patient and…
Anita was very patient and knowledgeable. Took time to go through every option
May 29, 2026
Reply from Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback. We’ll make sure Anita knows how pleased you were.
Best regards,
The Cookes Team
I have dealt with Cookes
I have dealt with Cookes - specifically Michal on several occasions and without fail he is so helpful and nothing is too much trouble - from making your decision right through to delivery - I highly recommend Cooke’s for great quality furniture and amazing customer service .
May 28, 2026
Reply from Cookes Furniture
We really appreciate your amazing 5-star review. It’s wonderful to hear you had a great experience and thank you for choosing Cookes. Your kind words will be shared with Michal.
Delivery Service
Alick & James did a brilliant job of delivery. Property down a narrow country lane with difficult access. Thank you, Guys.
June 1, 2026
Unprompted review
Reply from Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback and we’ll make sure Alick and James know how pleased you were.
Best regards,
The Cookes Team
Take your time choosing a bed (there are hundreds!)
The people in the showroom are really super...they don't hassle you but are readily available when needed and have a real depth of experience. We were able to spend as much time as we liked testing the furniture, especially important when choosing a bed....as many visits as you want, the and coffee supplied if you want it and some good sound advice. Delivery ahead of schedule and very efficient. FIRST CLASS.
May 29, 2026
Unprompted review
Reply from Cookes Furniture
Thank you for taking the time to leave us a 5-star review! We’re delighted to hear you had such a positive experience with us. Thank you for choosing Cookes.
Best regards,
The Cookes Team
Always good service at Cookes.
Always good service at Cookes. Staff very helpful and friendly and have good product knowledge nice deals to be had at sale time . Delivery boys also very helpful and friendly and on time .
May 29, 2026
Unprompted review
Reply from Cookes Furniture
Thank you for taking the time to leave us a 5-star review! We’re delighted to hear you had such a positive experience with us. Thank you for choosing Cookes.
Best regards,
The Cookes Team
We like buying our furniture from Cooked
We like buying our furniture from Cookes, they sell quality items and the whole experience from showroom to delivery is made easy, all staff are helpful and friendly.
March 1, 2026
Unprompted review
Reply from Cookes Furniture
Thank you for your lovely feedback! It’s wonderful to hear you had a great experience with us. Thank you for choosing Cookes!
Best regards,
The Cookes Team
Outstanding customer service
Outstanding customer service, would be my first choice going forwards.
May 28, 2026
Unprompted review
Reply from Cookes Furniture
Thank you for your kind review. We’re thrilled to hear you’re pleased your experience with us.
Best regards,
The Cookes Team
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