Banner for COOK

COOK Reviews 

53,217
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 15,369 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the food is exceptionally tasty and feels homemade, offering a wonderful variety of high-quality meals for any occasion. Consumers also appreciate the store staff, describing them as extremely helpful, friendly, and welcoming during in-person visits. Shoppers frequently highlight the efficient delivery service, noting that packages arrive quickly and securely. Some reviewers were not happy with the limited choices available for specific dietary needs and portion preferences. People noted that certain dishes contained wheat, while others found portions either too large or requiring more vegetarian selections.

What people talk about most

Product

Reviewers mention positive feedback about product quality, consistently praising the delicious taste and wide... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising the delicious taste and home-cooked feel... See more

Staff

Consumers find staff to be consistently helpful, friendly, and knowledgeable across various locations.... See more

Service

People report overwhelmingly positive experiences with the service, highlighting efficient purchasing, click... See more

Delivery service

Users describe positive interactions with delivery service, highlighting efficient and secure home drop-offs.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tasty food, great variety, top quality, value for money. Reliable, ethical & thoughtful business. Excellent portion sizes. The multiple industry prizes are well deserved. Love your desserts which... See more

Rated 5 out of 5 stars

Extremely tasty meals ready for the oven. Plenty of choice, sometimes difficult to choose! We stock up when we visit as there are no outlets near us any more, giving us a 40 mile round trip. Never bee... See more

Rated 5 out of 5 stars

I enjoy shopping in person at Cook in Winchester because the staff are always so helpful. We have found all the meals we have bought from Cook delicious as have our guests, some of our favourites are... See more

Rated 5 out of 5 stars

Cook foods are outstanding , the taste is like home cooked full of flavour, great portion sizes, choices fir everyone. We tried the chicken in port it was restaurant quality like dining out. This on... See more


Company details

  1. Food Products Supplier
  2. Food Producer
  3. Frozen Dessert Supplier
  4. Frozen Food Manufacturer
  5. Frozen Food Store

About COOK

Written by the company

Frozen meals and puddings hand-prepared in our kitchens using the same ingredients and techniques as a good home cook, so everything looks and tastes homemade. In our Great Taste Award-winning menu you’ll find everything from traditional British favourites and classics of world cuisine to takeaway alternatives, healthy options, and meals for get-togethers.

How to shop
- Nationwide Home Delivery
- Free Click & Collect from COOK shops
- Subscribe & Save with regular deliveries
- 100+ COOK shops nationwide
- Stocked in 1000+ independent retailers across the UK

About COOK
Inspired by the meals his mum batch-cooked and froze in old ice cream tubs, Ed founded COOK in 1997 with his friend Dale, a catering chef. They dreamed of making the world’s best prepared meals and doing business differently from the crowd.

Having helped found the UK wing of the responsible business movement B Corp in 2014, COOK is at the forefront of redefining the purpose of business, so it works for people and the planet, not just profit. We have won a Queen’s Award for Enterprise for our RAW Talent employment scheme, giving people a second chance after prison, homelessness and other challenges. Every year our meals win Great Taste Awards and glowing reviews from customers and in the national press.

Written by the company


Contact info

Promotion box for COOK

Award-winning frozen meals & puddings

Delivered straight to your door

4.8

Excellent

TrustScore 5 out of 5

53K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(53,217)

15,229 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Busy people need good food

Lovely selection of meals that were gluten free, just need some vegetable accompaniment, easily done and a restaurant quality meal in no time. And relax!

July 27, 2026
Rated 5 out of 5 stars

Great food

Great food, great company, and a wide choice of meals. Always our go to when we are too tired or too short on time to cook for ourselves. Thank you.

August 6, 2026
Rated 5 out of 5 stars

A very decent home cooked taste to…

A very decent home cooked taste to these meals . All ways a surprise that a microwaved meal can be this good .. working my way through the extensive menu and with autumn approaching there pies ,stews and pasta range for oven cooking is something I'm looking forward to trying 😋 👌

August 6, 2026
Rated 5 out of 5 stars

No preservatives

The food. We enjoyed the Cottage pie. It was delicious. We like eating food that doesn’t have preservatives and uses good quality ingredients. We shall certainly be shopping at Cook again.

August 5, 2026
Rated 5 out of 5 stars

Great recommendation by staff

Given a recommendation by staff for the Mediterranean Lamb Stew - great tip, enjoyed this and will buy again! Always friendly and helpful at Ringwood, and have some great offers from time to time. Rarely disappointed with a meal,(can't like everything) easy to cook, and good quality. Excellent choice of meals, and we have the Christmas package each year too.

August 6, 2026
Rated 5 out of 5 stars

Delicious food and lovely staff.

I have bought many dishes from Cook for dinner parties, and every time I have to say the dishes are outstanding. Fantastic lasagne, Beef Wellington, Salmon En Croute, plus wonderful desserts such as the chocolate and rasberry roulade and the lemon cheesecake. Easy to order on-line and collect from my local store. Saves me so much effort and time! The staff are always lovely too.

July 27, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look