Tasty food, great variety, top quality, value for money. Reliable, ethical & thoughtful business. Excellent portion sizes. The multiple industry prizes are well deserved. Love your desserts which... See more

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
About COOK
Written by the company
How to shop
- Nationwide Home Delivery
- Free Click & Collect from COOK shops
- Subscribe & Save with regular deliveries
- 100+ COOK shops nationwide
- Stocked in 1000+ independent retailers across the UK
About COOK
Inspired by the meals his mum batch-cooked and froze in old ice cream tubs, Ed founded COOK in 1997 with his friend Dale, a catering chef. They dreamed of making the world’s best prepared meals and doing business differently from the crowd.
Having helped found the UK wing of the responsible business movement B Corp in 2014, COOK is at the forefront of redefining the purpose of business, so it works for people and the planet, not just profit. We have won a Queen’s Award for Enterprise for our RAW Talent employment scheme, giving people a second chance after prison, homelessness and other challenges. Every year our meals win Great Taste Awards and glowing reviews from customers and in the national press.
Written by the company

Contact info
The COOK Kitchen, ME10 3HH, Sittingbourne, United Kingdom
- 01732 759000
- enquiries@cookfood.net
- www.cookfood.net

Award-winning frozen meals & puddings
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Arrived on time
All the food we ordered was delicious…
All the food we ordered was delicious and perfect for our gathering of friends. Staff at the Heswall shop were extremely helpful when I rang to amend my order. Delivery service was excellent.
May use AI-assist with repliesRead more
Thought the Lamb filo pie was…
Thought the Lamb filo pie was disappointing and would not buy again. I like other COOK dishes much more

Reply from COOK
Tasty meals have recommended to friends
Really enjoyed the meals very tasty, only 1 that i will notbe ordering again the chilli meal was very disappointing in comparison to all the other's ive had. My only other complaint would be the website i find it the difficult to negotiate, tskes me along time to complete my order would much prefer to be using an app.
Good quality food …
The salmon and asparagus gratin was delicious.
The chocolate and raspberry roulade was also very good, although a bit less squidgy than my own version.
Very good quality food.
Good food at reasonable prices and
Good food at reasonable prices and, most importantly, excellent communication.
Great food!!!
Good experience
The whole Cook experience is top notch. Great deliver driver, the food is high quality and is seasoned properly....taste is best of all the companies I have tried. Recommend. Portions are not large though so will suit older people but not younger people who burn more calories. Portion size could be slight larger. All in all the tastiest online food I have tasted.
Really friendly & helpful staff.
Absolutely love the sweet and sour…
Absolutely love the sweet and sour chicken after having a sample in store, thought I didn’t like sweet and sour! Now buy it at every shop. Had the chicken tikka as a taster last time, so that will now be on the shopping list!
Lasagne Al Forno - Not quite as tasty as we were expecting
As usual, the ordering and delivery work very easily.
However, we were disappointed with the flavour of the new Lasagne Al Forno; we felt there was too much sauce and not enough meat. We much prefer the vegetable lasagne.

Reply from COOK
Helpful and knowledgeable
The lady in your Marlow shop on Tuesday was so helpful and knowledgeable. It was a genuine pleasure to shop there. We look forward to our next visit!
Excellent service &food
User friendly website
User friendly website. Good communication about pick up times. Very polite and friendly assistants instore
Always first class
Always reliable, always top quality - you get exactly what it says and it's always enjoyed. Staff at Bath are lovely too.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







