This is a scam casino, they confiscate your winnings if you win big and close your account without any explanation. They had absolutely 0 reasons to close my account, I turned off bonuses and then d... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Cookie casino is a great casino to play! i’ve been playing a lot of years at Cookie casino and i’ve never been disappointed. if i have any issues i just contact my awesome VIP manager Dana! and se... See more
Company replied
Worst ever s h i t show I have seen with online casino sites, they will literally steel your money and make big excuses to withhold your cash and not refund it! The help desk does nothing at all and i... See more
Company replied
So i like the casino really much. But the reason for not giving 5 stars, is because of the paperwork after you want to withdrawal. Its really fast after it is approved. But to get there is not fun.... See more
Company replied
Company details
Written by the company
CookieCasino is your sweet and crunchy gateway to a world of tasty online gaming. Featuring a delightful range of slots, table games, and live options, it delivers a deliciously reliable experience. With a focus on transparency and responsible gambling, and a sprinkle of top-notch support, CookieCasino makes every gaming session as satisfying as a fresh-baked treat!
Contact info
support@cookiecasino.com, Malta
- www.cookiecasino.com
Breach of guidelines
This is a scam casino
This is a scam casino, they confiscate your winnings if you win big and close your account without any explanation. They had absolutely 0 reasons to close my account, I turned off bonuses and then deposited my money and won big. They flagged deep kyc asking me all sorts of documents for a whole month. New document everytime I reached out to them for an update and then finally closed my account.
Do not trust the positive reviews, they are either bots or paid reviewers. The casino is a big scam, be aware.
January 1, 2026
Unprompted review
Quick and Reliable
Withdrawals are fast, and the game selection consistently offers a solid experience.
June 11, 2025
Unprompted review
Reply from CookieCasino
Thank you for the great feedback, Hakon!
We’re glad to hear that our fast withdrawals and reliable game selection have made your experience enjoyable.
Wishing you continued fun and smooth wins ahead!
This online platform offers a truly…
This online platform offers a truly exceptional gaming experience. The variety of games available is impressive and caters to every preference. Navigating the site is seamless and user-friendly, making it easy to find what you're looking for. The customer support team is incredibly responsive and helpful, ensuring a smooth and enjoyable experience. Moreover, the VIP program provides a level of personalized service that enhances the overall experience.
April 24, 2025
Unprompted review
Reply from CookieCasino
Belcourt, thanks for the great review!
It sounds like CookieCasino really knows how to deliver a top-notch experience! From the variety of games to the responsive customer support and personalized VIP treatment, it seems like they've got it all.
Glad to hear you're enjoying your time there! Wishing you many more great experiences and wins ahead!
Slimy...
Did my verification for my bonus winnings. As I'm in the process of returning to my maiden name, I also uploaded my marriage certificate as proof (as directed via their support chat) my account got closed, with no reason given along with the fact it could not be discussed!
In response to cookie casino.. it says my account has been disabled when I try and log in to contact support
March 12, 2025
Reply from CookieCasino
Thank you for reaching out, Heather. We’ve checked our records and couldn’t find an account registered with the email you provided. It’s possible there’s been a misunderstanding or mix-up.
For security and privacy reasons, we take account matters very seriously and always handle them with care. Please contact our support team directly with the correct details so we can assist you properly.
We’re here to help clarify and resolve any issues you may have.
Cookie casino is a great casino!
Cookie casino is a great casino to play!
i’ve been playing a lot of years at Cookie casino and i’ve never been disappointed.
if i have any issues i just contact my awesome VIP manager Dana! and see will resolve my question immediately!
January 20, 2025
Unprompted review
Reply from CookieCasino
Justin, thanks so much for the awesome feedback! We’re thrilled to hear that after all these years, Cookiecasino is still your go-to. It’s great to know Dana has been there to help you with any questions—you’re definitely in good hands with your VIP manager! Thanks for sticking with us, and we hope you keep enjoying your time at Cookiecasino. Best of luck with your future games!
SUPERB CASINO
Great casino, fast pay-outs and an excellent VIP service. Kate is very helpful always!
10/10.
December 3, 2024
Unprompted review
Reply from CookieCasino
Thank you for the fantastic review, Attie! We're thrilled to hear that you're enjoying the fast pay-outs and excellent VIP service. Kate will be happy to hear your kind words! We're grateful for your support and look forward to providing you with more great experiences in the future.
Don't play here rtp is trash
Don't play here rtp is trash. 3 back to back bonuses at $1 bet and I got a whopping $6 😂😂. You buy bonuses I've bought probably 15 bonuses at $1 bet and they always pay you just under what you buy it for like it knows I've never gotten more then I bought it for 😂 such a scam
October 4, 2024
Unprompted review
Reply from CookieCasino
We're truly sorry to hear that your experience at Cookie Casino didn’t meet your expectations.
We've requested more information from you to better understand what happened. We're committed to resolving your issue and are available to assist you at any time.
Reply from CookieCasino
We're truly sorry to hear that your experience at Cookie Casino didn’t meet your expectations.
We've requested more information from you to better understand what happened. We're committed to resolving your issue and are available to assist you at any time.
Get your documents uploaded !
Get your documents uploaded !
And play here .
Great casino !
Fast pay outs , and great winnings.
Nice bonuses .
And Good vip managers.
May 29, 2024
Unprompted review
Reply from CookieCasino
Hello Wesley!
Thank you so much for your positive feedback! We're thrilled to hear that you’re enjoying the casino experience, especially with our fast payouts, bonuses, and VIP support. If you have any questions or need assistance, feel free to reach out. Happy playing!
Don’t play at this casino.
Don’t play at this casino.
They are fooling the customers.
You deposit money and believe me there is no chance that you win something.
Otherwise if you win and you want to withdrawal your money, they ask for documents over and over again.
Finally you don’t receive nothing.
The procedure is very long and endless.
Please don’t waste your money on this casino!!
April 24, 2024
Unprompted review
Reply from CookieCasino
We're truly sorry to hear that your experience at Cookie Casino didn’t meet your expectations.
We've requested more information from you to better understand what happened. We're committed to resolving your issue and are available to assist you at any time.
Reply from CookieCasino
Hello, Nikolaos!
Thank you for your kind words! We're glad to hear you think so highly of our casino. If you have any feedback or questions, feel free to share. We’re here to make your experience even better!
Graet Casino ,
Graet Casino ,
It is always fun time @ Cookiescasino
Also quick answers og any questions .
March 17, 2024
Unprompted review
Reply from CookieCasino
Hello, Goober!
Thanks for the awesome review! We're thrilled to hear you’re having a fun time at Cookie Casino. It’s great to know our team is providing quick responses to your questions. If you need anything else or have more feedback, just let us know.
Enjoy your gaming!
I play on cookiecasino
I play on cookiecasino. Is a great casino and payout is very fast!
My VIP manager dana is the best in the company. She is very friendly and helpful.the one and only;)
February 9, 2024
Unprompted review
Reply from CookieCasino
Hello, Mandy!
Thank you so much for your wonderful feedback! We're delighted to hear that you’re enjoying your experience at Cookie Casino and that Dana, your VIP manager, has been so helpful and friendly. We’re proud to have her on our team! If you have any more questions or need assistance, feel free to reach out.
Happy gaming!
So i like the casino really much
So i like the casino really much. But the reason for not giving 5 stars, is because of the paperwork after you want to withdrawal. Its really fast after it is approved. But to get there is not fun.
Overall really good experience. I read allot of bad reviews, but I have not seen anything bad about this casino.
January 4, 2024
Unprompted review
Reply from CookieCasino
Hello Lucas!
Thank you for your feedback and for sharing your positive experience with us. We’re glad to hear that you enjoy the casino and appreciate the fast withdrawals once they’re approved.
We understand that the paperwork can be a bit tedious, and we’re constantly working to streamline the process while ensuring security for all players. Your feedback helps us improve, and we hope to continue providing you with a great experience. If you ever have any concerns, don’t hesitate to reach out to our support team.
Thanks again!
The best casino whare i play
The best casino whare i play. So much games. The payout is fast and give somethings a good bonus
January 3, 2024
Unprompted review
Reply from CookieCasino
Hello, Who! Thank you for your great feedback.
We’re thrilled to hear that you enjoy playing at our casino and appreciate the wide selection of games, fast payouts, and bonuses. We strive to provide a fun and rewarding experience for all our players. If you ever need assistance or have any questions, our support team is always here to help.
Thanks again, and we look forward to having you with us for more exciting times!
I play on cookiecasino
I play on cookiecasino. Is a great casino and payout is very fast!
December 28, 2023
Unprompted review
Reply from CookieCasino
Hello Mem! Thank you for your feedback. We’re glad to hear that you’re enjoying your time at Cookie Casino and that you appreciate the fast payouts. We always aim to provide a smooth and enjoyable experience for our players. If you ever need any assistance, don’t hesitate to reach out.
Thanks for sharing your experience with us!
I play and enjoy Cookie casino for a…
I play and enjoy Cookie casino for a long time now.
December 22, 2022
Unprompted review
Reply from CookieCasino
Hello Erkan! Thank you for being a loyal player at Cookie Casino. We're thrilled to hear that you've been enjoying your time with us for so long! If there's ever anything we can do to make your experience even better, feel free to reach out. We appreciate your support and look forward to providing you with more great moments!
Reply from CookieCasino
Hello Seam! Thank you for your feedback!
We’re glad to hear that you find Cookie Casino to be a good company with nice people and fun games. Your support means a lot to us!
If you have any suggestions for improvement or need assistance, please feel free to reach out. Happy gaming!
Joke not humans
what a joke. won a lot of money and apparently there was something in small letters somewhere with a bonus, all my money gone 2000+ euros. instead of a suitable solution they remove everything, while you have been sweating and lucky once in your life. paying out is also a joke, all my bank details are exactly what is requested and it is still rejected every time.
chat customer services: these are just bots, get different people, but they all give the exact same answer.
It's a shame that everything has to be so difficult, and that they don't respond normally to anything.
I would advise against this to everyone, there are much better casinos, where the customer service is good, and where the payment procedures are also much better.
I hope cookie casino sees this and they do something with it! (probably not!)
December 24, 2022
Unprompted review
Reply from CookieCasino
We're truly sorry to hear that your experience at Cookie Casino didn’t meet your expectations.
We've requested more information from you to better understand what happened. We're committed to resolving your issue and are available to assist you at any time.
Worst ever s h i t show I have seen with…
Worst ever s h i t show I have seen with online casino sites, they will literally steel your money and make big excuses to withhold your cash and not refund it! The help desk does nothing at all and is the worst if have ever spoken to telling you lies just to keep you busy
October 7, 2022
Unprompted review
Reply from CookieCasino
We're truly sorry to hear that your experience at Cookie Casino didn’t meet your expectations.
We've requested more information from you to better understand what happened. We're committed to resolving your issue and are available to assist you at any time.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.