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CookieYes Reviews 

347
•
TrustScore 5 out of 5

4.8

Software Company
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Review summary

Created with AI, based on recent reviews

Looking at 152 reviews, reviewers overwhelmingly had a great experience with this company. Customers find the platform intuitive and easy to use, making setup quick and straightforward for various website needs. Many people appreciate the clean, professional appearance of the consent banners and the effective management of cookie compliance. The customer support team consistently receives high praise for being professional, understanding, and genuinely helpful. Reviewers frequently highlight their quick response times and efficiency in resolving issues, often going above and beyond expectations. This exceptional dedication ensures a smooth experience, even for non-technical users, making compliance simple and stress-free.

What people talk about most

Customer service

Customers had positive experiences with customer service, consistently praising the support team for being... See more

Staff

Customers consistently note positive experiences with staff, highlighting their exceptional responsiveness,... See more

User experience

Clients share positive opinions on user experience, highlighting the product's ease of use and... See more

Response time

Reviewers consistently express satisfaction with the promptness and efficiency of the support team's response... See more

Website

Reviewers highlight positive aspects of website integration, praising the ease of use and straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

CookieYes is intuitive. Setting up my cookie consent bar took a few minutes and customizing it was easy. I like how the cookie consent pop-up or bar on the page can be adjusted to not feel overbeari... See more

Rated 5 out of 5 stars

We reached out to CookieYes support with a tricky issue: our HubSpot contact form was being blocked by the auto blocking feature, and we had already tried several fixes ourselves without success.... See more

Rated 5 out of 5 stars

Hi, Thank you so much for the follow-up — I truly appreciate it. I want to compliment your team on the exceptional responsiveness and willingness to help. The speed and clarity of your re... See more

Rated 5 out of 5 stars

I was having some technical problems setting up my account so emailed directly and was given support to work out what was causing an issue. Chris T was very helpful responding to emails promptly and... See more

Company details

  1. Software Company

Written by the company

CookieYes is a market-leading consent management platform (CMP), trusted by over 1.5 million websites worldwide. We help businesses comply with data privacy regulations such as the GDPR, CCPA, LGPD, POPIA and more to unburden them from privacy challenges and non-compliance fines. We are a Google-certified CMP Partner and an IAB-approved CMP, bringing the highest compliance standards to our users.

Contact info

4.8

Excellent

TrustScore 5 out of 5

347 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(347)

153 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent customer service

Excellent customer service

Andrew at Cookie Yes support was great. We were having an issue whereupon the plugin wasn't loading immediately. Very impressed with how swiftly they solved the problem and the fact that CookieYes tailored a solution for us.

May 14, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent support

Excellent support! Very fast reply and fast solution to my issue. And keep in mind that I use the "free version".
Thank you very much Ryan!

May 9, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic support

Fantastic support - they had a detailed look at our website and helped us identify which plugin was minifying their code so we could exclude it - thanks

May 6, 2025
Unprompted review
Rated 2 out of 5 stars

Inconvenient

You have to escalate your problem to be solved.

April 22, 2025
Unprompted review
CookieYes logo

Reply from CookieYes

Hi there,

We're sorry to hear about your experience and completely understand your frustration.

We’d like to clarify that your subscription was renewed automatically, as it was not canceled before the renewal date, in line with our subscription policy.

According to our refund policy, refunds are only applicable if a cancellation request is made within 15 days of the subscription purchase.

That said, I believe our support team has assisted you regarding this matter.

Please know that we are continually working to enhance our cancellation and subscription management processes to make them more transparent and user-friendly.

If there’s anything else we can do to assist you, please don’t hesitate to contact our support team.

Rated 2 out of 5 stars

They were the best. Until now... Beware

If you are a developer, Cookie Yes were super good for the GDPR Cookie acceptance.
You could add a load of accounts that had low traffic, setup the cookie confirmation easily, and job done. Nice.
Then one day, we added another, and it said you can't add more than one per account. We had many. Turns out, they have now stopped you adding more than one per account. So if you are a developer, and you have site after site, this company CANNOT do it.

The way around it is to create an email account for each account, possibly with a web forwarder, and then add the domain to that account. But why make it so difficult for developers suddenly? How is this of any benefit when this is how they will do it. So now, rather than just Add Domain, go through the motions and done - they force you into creating an email account, setup new account,go through all of that, and then add the domain.

Bad bad customer experience.
Shame on them for doing this. They were they go-to place for developers to do this. Now they have made it around 4 times more difficult.

Is there another out there than does it they way they did, before management decided "let's make this super complicated now for all developers... they will love it".

No we won't. Stupid idea.

Edit - Cookie Yes replied.
So you have an account, you have maybe 10-15 domains on it, and you want to add another.

You can't. NOW they slap on a charge.
It use to be that you were charged if your page view went over a certain amount.
Now... you are charge no matter how many there are. You want more than one, you are charged.

I repeat: it's a stupid idea. Bad bad form.

April 19, 2025
Unprompted review
CookieYes logo

Reply from CookieYes

Hi there,

Thank you for taking the time to share your thoughts — we truly value your feedback and long-standing support as a developer.

We understand your concerns about the recent change, and we’d like to clarify a few important points:

You can still add/connect multiple domains to your CookieYes account. The only limitation applies to the Free plan, which now supports one website per account. This policy has actually been in place for some time. However, previously it was possible to connect additional free websites using the CookieYes WordPress plugin — a workaround that many developers found helpful.

As CookieYes continues to grow in a competitive market, we’ve had to make some strategic decisions to ensure long-term sustainability and continued product improvements. With this in mind, we’ve restricted the ability to connect multiple free sites via the plugin starting March 25, with the release of our latest plugin version.

That said, if you connected multiple sites before this change, rest assured they will continue to function as usual — we are not altering or removing any existing connections. The only update is that new free sites can no longer be added via the plugin.

You can use any of our paid plans to manage multiple websites under a single account — no need to juggle multiple email addresses or accounts.

We truly appreciate your feedback and are here to support you. Please don’t hesitate to reach out to our support team if you'd like assistance finding the best setup for your needs.


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