Cooksongold Reviews 

Recently received an order from them,and can't fault either the jewellery or the service. Very speedily dispatched I won't hesitate in buying from them again-thank you.

Over the years I've bought a few things from Cooksong although they are expensive. I will not be doing so again however. My husband bought me quite a bit from them last Christmas and it was all ok apart from the workbench.
On opening it there were scratches and groves from tools on the wood. Some stickers were already off the sheet and placed on the bench. The instructions were missing and so were most of the fixings, screws etc. I complained and was given the run a round for weeks. Eventually told that it was a new product but had been repackaged. That was obviously not true. If it was then it's a poorly packed and damaged item. I told them at the start I wasn't looking for compensation just an apology and explanation. They offered me money off my next purchase. Of course I am never shopping with them again so I won't use it. Not happy. I wish my husband had never managed to find bits to get it together and let me send it back but he was determined for me to have it at Christmas.

I will never buy from this company again!
First of all I placed 2 orders with this company and order number 1 was meant to be shipped the next day, order number 2 shipped in about 2 weeks since no stock. I contacted the company after 10 days when my order number 1 still hadn't turned up and was told they had missed to print the invoice and therefore not sent it!? And it would be shipped following Monday. You would have thought if they have missed to send an order out they would get straight on it but apparently not. Both orders arrived the following week and were both meant to include a free gift. Non of the parcels had the gifts and I therefore contacted them again. This time I was told they had run out so sorry I missed out on the free gift. Why would they let me add the free gift to the shopping basket if they have run out and also they DID NOT SHIP MY PARCEL FOR 2 WEEKS BECAUSE THEY FORGOT so I'm thinking they had them and I would have received one if it had shipped on time. If you mess up and forget to ship a customers order surely you would give them something else to compensate if they no longer have the item they were meant to send!?

Second of all, I was also thinking about ordering a kiln from them and since I've never used one before and I wasn't sure what you place a kiln on so I emailed to ask. The answer I got was that they don't have anything in stock and might consider stocking it in the future but no suggestion as to what I could use. Not very helpful!

Unhelpful answers, ignoring what you're writing to them except from the part they can quickly answer, forgetting to ship orders, not shipping the order straight away when made aware and not sending out gifts that they promise to customers makes me not want to use them ever again.

I needed some silver quickly as I had a big order come in, paid at 16.00 hrs on Friday with recorded delivery, expecting it Monday. It arrived the next day on Saturday, e-mail and tracking supplied. My order can now go out on Monday. This is a brilliant service, well done and thanks.

Ordered some gold online for an engagement ring with a tight deadline. Two days late so I gave them a phone. "Someone should have phoned me to tell me it's not in stock" but they didn't. Saterday today, so nothing can be sent till Monday. Cookson has left me in a very tricky position. Very unprofessional!

Cooksons stock almost everything you need for making jewellery, but what really sets them apart is their sales team. They are well informed and as helpful to hobby makers and beginners as they are to professional jewellers. As ever, my last order arrived promptly the next day. A first class service.

I love,love,love this company!
The best online shop....ever!

I needed some Saw blades urgently and decided to give this company a go.

I explained the type I wanted and what they were for and placed my order over the phone.

The blades duly arrived and were not the ones I wanted . Ok , no probs, things happen. I called to explain and the representative said they would send the correct ones out without charge. great I thought .
A week went by and no replacement blades, I called and was advised they hadn`t been posted ! The lady I spoke to said they would be posted that day First Class .

Another week went by and still no blades.. I called again to be advised the blades had been posted but to wait a few more days as First Class post can be delayed. I agreed, but by 1 week ?

5 more days and still no blades, not a great start for a new customer but I called again and decided to ask for a refund , If the blades turn up Ill happily pay for them .

The representative told me Royal Mail terms meant I had to wait 10 days for a replacement or a refund !!?

Hang On , I had a contract with Cookson and not Royal Mail (RM) !
I was then met with a very confrontational attitude from the lady on the phone which resulted in her putting me through to her Supervisor .
I suggested that as a new customer surely it was in their interest to get replacement blades out to me asap and keep the relationship going.
No , there was no negotiation , just the 10 day terms drivel , which I found quite unbelievable. I even offered to pay for the second set of blades should they turn up. In all honesty I feel the blades were never posted and I found the whole experience , frustrating , pathetic and laughable.

It wasnt the loss of £6 , just the principle as I needed them urgently. almost 3 weeks to get an order out to me is rather bad.

I run my own business and I bend over backwards to help customers should anything go wrong which fortunately for me it rarely happens.
FYI Cookson , you as a retailer have a duty to see goods are received by their customers, if things go missing its your responsibility not Royal Mail`s .

I will now avoid this company , they have lost any future business from me and maybe others who read this review .
**UPDATE**
17/02 . Within a couple of days of this review I had received my refund but surprisingly the Saw blades have still not surfaced. Nor have Cookson after I politely emailed the respondent at the email address she provided on her reply below .
Its strange after offering to intervene and maybe remedy the situation they havnt had the sense to maybe send me my original order and or try to keep my faith in this company .

Coincidently I received a call the same day as my last update , and today 18th feb , I received two packs of complimentary blades for all the inconvenience . Its a shame I had to resort to Trustpilot to air my frustrations but they were ignored largely by the company . A satisfactory outcome although I had to source the blades elsewhere in the meantime due to Cooksons rigid 10 day sit and wait policy on lost items. I still feel under the circumstances this just isnt good enough , what would of happened on higher value items ?
Hopefully they will review this .

Great website.
Been dealing with cookson for some time now. They've never let me down. Packed very well and delivery is always on time.
Love it!

I have been trading with Cooksons for years now and am delighted with their products and customer service. Any problems with anything have been quickly and satisfactorily resolved. But 99 times out of 100, they get the order spot on. Their prices are really competitive, their range is extensive and the quality is extremely good. I am happy to recommend this firm.

Greats products, well packaged with very fast delivery. Could not ask for more! Already looking at making my second order :)

Cookson gold are fantastic for delivery and very trustworthy , as a jewellery designer I always need a quick turn around on stock and cookson always fulfil.

I've been ordering from Cooksongold for over 5 years now and I've always been really impressed with their super quick delivery and excellent customer service. I would recommend Cooksongold to anyone who is in the jewellery making industry. Their website is easy to navigate and it's really useful to have everything in one place. Keep up the good work!