I have been using this online shop occasionally for over 10 years. Most of the time it went smoothly. One time there was a big issue with my order and though I had to call twice to the customer servic... See more
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My last order dated 23/06/2026 was split into 3 parts for delivery by bpost. Two parts were delivered right on time but the third one remains still "in preparation" status, as at 26/06, according to b... See more
I think Coolblue stands out as the smoothest online ordering. This is my perception and ok, I might not be the biggest online shopper but at Coolblue you have: the intuitiveness of the website, all-yo... See more
The Coolblue order went exactly as it was promised, even to the point of readjusting the delivery time to within one hour. I received what I had ordered in perfect condition and on time. The notificat... See more
Company details
Written by the company
Coolblue is het meest klantgerichte bedrijf van Nederland, België en Duitsland. We hebben een eigen infrastructuur met eigen klantenservice, eigen bezorging, eigen installatie én eigen fysieke winkels.
Contact info
Belgium
- www.coolblue.be
4.1
Great
75K reviews
Asks customers to review
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Rapidity in delivery! Traceability of the order!
Ι received my order 12 hours after placing it! For some reason Coolblue makes you not to think twice where to buy something from...
January 11, 2025
Unprompted review
Fast and accurate delivery
Ordered my watch in the evening and got it the morning after before 9am
This is really impressive with very accurate tracking
Always a pleasure to go through Coolblue !
January 10, 2025
Unprompted review
May use AI-assist with repliesRead more
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incredibly bad.
incredibly bad.. I bought a dishwasher 3 days ago, they sent an email saying we will come at this time, they sent me a sms. half an hour before they were due to arrive. the employee called me as I am the only person who cannot remove or install your machine, call the company customer service and make an appointment. I have never seen such bad service. God damn it, I will wait another week. by the way, if you cancel and are not satisfied with this service, what nonsense is this, if you say you do not deliver your product on the day you are going to deliver it, they do not give you your money.
January 11, 2025
Unprompted review
Reply from Coolblue
Hey Alain,
We're extremely sorry to hear that you're not satisfied with our service!
We would like to take a look at your situation, but we can not do this without any further information. Could you therefore e-mail us your order number? In this way, we can examine your situation and provide you with a solution.
Kind regards, Coolblue
Above and beyond
It was easy to order a product on your Belgian website, and the in-shop service was excellent. Your flagship store on Avenue Louise is spacious and elegant. Above all, the staff member was friendly, helpful and patient. I'll be back.
January 6, 2025
Unprompted review
No next day delivery, and 4 days later also
On the website they promise that I will receive my oder on the next day. But after 4 days I still have nothing!
January 2, 2025
Unprompted review
Reply from Coolblue
Dear Ksenia,
We're sorry to read that your experience with us wasn't satisfactory. Of course this is not the kind of service we wish to provide.
We have asked you to share your order details with us so that we could take a closer look at your situation. Unfortunately, we haven't received a reply. If you still wish us to take a look at your issue, please contact share your order number with us through geenglimlach@coolblue.nl.
Thank you in advance.
Kind regards,
Coolblue
Missed delivery, no new expected delivery communicated
Hello, you sent me a request to evaluate your service while I have not yet received my order. The delivery has been already postponed two times while I changed my plans to be home for the delivery. The new delivery date/time has not been communicated.
Regards,
Anna
December 12, 2024
Unprompted review
Reply from Coolblue
Hi Anna,
We understand that a delay in the delivery of your parcel is not very pleasant!
We've noticed that your order was slightly delayed, but your parcel was finally delivered on Saturday.
To make this inconvenience more pleasant, we have provided you with a voucher. This voucher is valid for 1 year and can be used on all our products. The voucher will be visible in your Coolblue account from tomorrow.
Best regards, Coolblue
The delivery was organized with bpost
The delivery was organized with bpost, which means there was no delivery, I had to organize picking up a heavy package from the post office and for a person without a car it is very difficult. Had I known the delivery will not be organized to my place, I would have bought the same vacuum cleaner with Amazon
December 6, 2024
Unprompted review
One of my favourite virtual shops in belgium
The user experience is in general very good. The deliveries are super fast!
The only problem with the site is that the product descriptions are not always fully fufiilled or completely accurate. This makes difficult to compare similar products.
Also, the prices are in general good but not the lowest you can find in the market.
December 6, 2024
Unprompted review
Not possible to make a return
Not possible to make a return of an unused but opened electric tooth brush. How should I try it and experience without opening the box - which by definition prevents items to be returned.
November 2, 2024
Unprompted review
Reply from Coolblue
Dear Jakub,
Thank you for your feedback, and we understand your concern. We aim to balance hygiene regulations with customer satisfaction, which is why certain items, like electric toothbrushes, cannot be returned once the packaging is opened. This policy ensures the health and safety of all our customers.
We recommend checking the product’s features, specifications, and reviews before purchase to ensure it meets your needs. If you have further concerns or questions, please feel free to contact our customer service team. We are here to help and find a solution that works for you.
Thank you for understanding, and our apologies for any inconvenience caused.
Kind regards,
Coolblue
Waiting 25mn to pick up a pre-ordered
Waiting 25mn to pick up a pre-ordered, pre-paid item on a random weekday is unacceptable. What's more, customers who are there for a simple pick up queue in the same line system as those who need information.
Crazy.
November 28, 2024
Unprompted review
Reply from Coolblue
Dear,
We're sorry to hear that you're not satisfied with the ticketing system in our stores.
We always do our best to assist our customers as quickly and efficiently as possible. After reviewing the situation, we found that the ticketing system is the best solution to do so. Therefore, this does mean that you need to wait your turn, even if you have a pre-ordered item reserved. Sorry!
Kind regards, Coolblue
Excellent service and delivery
Excellent service and delivery - would recommend!
November 29, 2024
Unprompted review
Order not received on the day indicated
Coolblue asked me to review my experience for something that I was supposed to receive 2 days ago, but still got no status from either them or bpost. This is why I give 1 star for my experience.
UPDATE : Received the package after suddenly bpost updated me on its status, still arrived at a different location to the ones I indicated, but that's on bpost. Increasing to 2 stars. I would give more, but the lack of any personal contact from Coolblue is disappointing as a customer service experience.
UPDATE2: Since coolblue redeemed themselves and I appreciate it, I'll give more stars. For bpost, they sent it to the main post office, ignoring my app preferences.
December 1, 2024
Unprompted review
Reply from Coolblue
Dear Ioannis,
We understand that a delay during the delivery of your order is not very pleasant!
We have seen that your order was delayed for a couple of days, but that you were finally able to receive it today. As Bpost is the delivery partner of your order, we have indeed only sent you your track and trace code. In case, you could follow up the delivery of your parcel by yourself. We understand that you would've liked for us to be more hand on regarding this matter, so we'll keep this in mind for the future. Thank you for this feedback!
We've also seen that Bpost chose to deliver your parcel in a pickup point, as they said that this is the delivery preference that you've indicated in the "My Bpost" app.
Finally, to make this inconvenience more pleasant, we have provided you with a personal voucher. This voucher is valid for 1 year and can be used on all our products. The voucher will appear in your Coolblue account within one working day.
Kind regards, Coolblue
Excellent service
November 27, 2024
Unprompted review
Good price but some missed promises
Good price but some missed promises
The promise was a delivery on the next day if the order was placed before 23:59. The order has been prepared on the following night, not on the one of the order. Knowing that, I would have asked for a different delivery location. Else, price was aligned with the market and the packaging was such that nothing came broken. Also great is the small message to help starting using the ordered goods. Without the delivery delay, that would have been 5 stars.
November 28, 2024
Unprompted review
excellent shipment
November 27, 2024
Unprompted review
The partnership with POST NL is a bad idea
Coolblue is cool! I'm very pleased about how they handle their business. Still, because of a lot of delivery issues with POST NL, i'll never order again if POST NL is the delivery service. They are full of lies, false promises, false pretends. I'll just cancel my order if I see that POST NL is the delivery service; Sorry, Coolblue. IT's a bad company to partner with. I've already lost a package and still had to pay for it. Such a bad experience, never again.
November 29, 2024
Unprompted review
Good price and swift delivery
Good price, swift delivery and arrival.
November 23, 2024
Unprompted review
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