Coolblue Reviews 

I bought a TV, together with wall mount and installation service. A few hours before the agreed delivery/installation time (on which I stayed at home just for this), they informed me that they can't install the TV, as they don't have the wall mount!

Then we re-scheduled it to another date, but although we agreed that everything will be done in one go (TV, mount and installation), they suddenly decided to send wall mount via post, and it took additional time of me to take care of the pick-up of this from pick-up point.

And on the modified delivery date, 10 mins before the delivery, they called me and told me that they can't install it :)

Finally, after all these difficulties, I received it and it is installed. (During the process, when I gave my feedback to them, they offered me a 10 EUR gift card, like a joke)

And not finished! After all these, I see that Coolblue is now offering the same TV with a bundle discount together with a Soundbar (only 20 EUR difference to my purchase price). I contacted them to benefit from this bundle and buy the soundbar as well, by paying this price difference (20 EUR). They rejected it and told me that if I wish to benefit from that discount, I need to return the TV to the store, and re-buy the same TV again :)))

Long story short, their service quality is a total joke. Never again.

I have never had a bad experience with CoolBlue.

Product was ok, delivery was delayed by 1 day.
even though a specific delivery date was chosen (a week later from the date of placing the order, so there was enough time for timely delivery!)

No local store, but I went to the one in Zaventem and withing minutes i got what I came for

To make a loooong (and unpleasant) story as short as possible:
- I placed an order with Coolblue on 20/2 and payed EUR 1.555.97 on that day.
- After the Coolblue representative, who should have come to deliver/install on 22/2, simply didn’t show up (‘honteaux’ according to Coolblue’s own words) a new date for delivery/installation was agreed for 26/2.
- The evening before the delivery it became apparent that yet another Coolblue mistake had occurred; Coolblue had somehow managed to annul a part of the order (the stuff necessary for installing the tv), something that we were definitely NOT the demandeurs for. When we contacted Coolblue to understand what was going on a representative promised to try to fix the Coolblue error and put in a new order for the stuff to be delivered the next day (26/2)…
- On 26/2 the Coolblue representative came to deliver/install the tv, but the stuff necessary to install (previously wrongfully cancelled by Coolblue) had not yet arrived with the delivery chosen by Coolblue (Bpost). The Coolblue representative did not have time to wait and instead left with the tv, which he promised would be refunded to us.
- The same day, 26/2, we returned the stuff which arrived with Bpost to the Coolblue shop on Av. Louise and were promised that we would get the refund.
- Since then we have been requested to supply our bank account number on at least 3 different occasions and been assured that our payment of EUR 1555,97 has been fully reimbursed. Unfortunately, this is not correct. We have received in total EUR 1,470,12 (in 3 different installments!) but are nevertheless still due at least EUR 85,85.

And our unpleasant Coolblue saga continues…..

The experience was very good, efficient and very good attention when requested help to carry the package.

Excelence service and delivery as promised.

I placed an order for two USB keys and received confirmation from both Coolblue and Bpost that my package was delivered. However, upon checking, the package was nowhere to be found.

When I reached out to Coolblue customer service team for assistance, I was informed that an investigation with the delivery service would take up to 10 days. During this time, I was given no immediate resolution—no offer for a replacement or refund—despite being a loyal customer for many years.

As this was an urgent business order, I had no choice but to reorder the items from another retailer. I find this response from Coolblue unacceptable, as it leaves customers without a solution for an extended period and shifts the burden onto them instead of taking proactive action. Given my history with Coolblue, I expected better service and support in resolving this issue.

Very precise timing, clear communication, friendly delivery person.

Good and fast service
Employees in the store were nice and helpful

good easy process, accurate, competitive pricing

The 2 men who had come to deliver the product were absolutely amazing and helpful, if only all delivery services could be as great as this experience.

Simple ordering process, ultra quick delivery.

Awful, it's about 4 days, and I haven't received my order. Awful delivery service from bpost.If they are on strike, it has nothing to do with our own issues. They have to be more responsible.

I have done a big order from them 3 big appliances. First they call me to tell me that due to a software error my washing machine got sold to someone else and it was not available any more. Than I had to pay 50eur more for the very same but in black. Than next time I checked my order I saw they have swapped my dishwasher for a second hand one . WHY? I call to correct the error and after the first one was corrected another one was swapped for a second hand , than I call again.... Every time they postpone my delivery without even informing me for the new date. 12 days later I gave up and after again changing my delivery date without informing me I canceled the order. They have totally messed my orders and I got some money but the amounts they reimburse me are different from the amounts I bought my appliances. And I have called them at least 6 times for 17 days....
Update : Just saw I have received my money. Finally ! I will put them 2 stars because I got reimbursed but the whole process was a nightmare. They have to fix their software that manages the orders. The people from the client service are OK but the system behind is very bad. Smallest change and and everything goes wrong.

Even though the Louise store did not have my product in stock, they had it delivered to my home the next day. I was impressed you delivered on a Sunday. Thank you so much!

Very good service at the Coolblue shop in Avenue Louise, Brussels! The employees are very kind and helpful!

Smooth experience, delivery on the next day with a 15min warning. Hard to find better

Excellent !! In less 12 hours I had my microwaves at home !!

Excellent accueil au magasin coolblue louise. Tres satisfait du produit. Je recommande vivement Coolblue. Merci