Coolblue Reviews 

I love Coolblue, but never order something for Sunday, because then instead of using their own delivery service, they’ll give it to bpost, and it will never arrived. Still haven’t got my product yet.

Quick service . Great value . Good price .very helpful staff .lovely website easy to understand

I am a bit concerned, as I ordered a very expensive phone and when it was delivered to me, the person did not ask for my id, did not ask my name and did not let me sign for delivery. It could be anyone else from my house going downstairs, we have a collectors office in our building, so it could be nit even a neighbour (and btw I don't know my neighbours) just a passer-by, that could take my phone and leave. And delivery person also left very quickly and then sent me "proof of delivery" which is not proving anything and was not signed by me. I believe items worth more than 1k eur should be treated a bit more carefully.

We always buy from coolblue because the price and availability of the items are good and mostly from the sales person are friendly and very informative except for the visit we had last week to buy an iPad for my son. I tried to ask about the warranty and it seems like the sales person does not want to spend time to explain and just showed us the screen. Like he does not know what is it.

I ordered a second chance robot vacuum cleaner on line and it was delivered the next day as promised. Unfortunately the dust box filter was missing. I reported it on the web site and selected a replacement with the same model from the options available. I was promptly issued with a return label and returned it at my local post office. Two days later I had a new replacement. As an English expat I am pleased that they have a web site in English.

Bought a monitor at could blue and the process was smooth and quick. The price was good, the product arrived in the next day and I will definitely consider Coolblue as my first option when I need new gadgets.

Helpful staff and web site works. Good prices too.

The process to navigate on your applications was extremely easy to navigate and order. The fact that your app was in English was also very helpful, the items I ordered was delivered the next day as mentioned. Great service!

Wanted to order a MacBook Air with QWERTZ keyboard. It seemed impossible in the .be shop. The support was completely uninterested in assisting in providing a solution or potential delivery date and recommended 'keep looking at our website'.

Poor.

*** update 6 May 2025 ***

Thanks for your swift response and explanation. That is appreciated and demonstrates a professional attitude. I have therefore adjusted the rating to 3 instead of 2 stars: the issue was not solved, however, you took action and explained well. Thanks!
Ps : in a country with several nationalities it could perhaps make sense to offer a broader range of integrated keyboards. Brussels is living of its international working environment ;-)

Received the item on time. However, after unpacking, I discovered it was damaged on one side, possibly during delivery transit, a dent was that was not noticable initially because it was in black. A quick look on the Coolblue website, I immediately found the information on how to return the damaged item and exchanged it with a new one. After three to four clicks, the return process was initiated. Coolblue website confirmed there was another unit available for exchange but they could only send it if they received the damaged item first. So, I just went to the store instead. At the store, it took 30 minutes to handle the exchange, email confirmation checked out, no further questions asked, and I was back home within the hour with the new unit. Installed the item immediately. Happy as a kite.

The most terrible experience from my online shopping as there was a website error on the day that I ordered the laptop, but I transferred the money already. I was unable to contact any possible way that provide on the website at all (phone, fb, x). After 2 hours, I’ve just received the confirmation email.

I ordered apple charger on the 18 of April and planned to receive it on 19, at least on 20 of April. Instead of it bpost app shows me that I will receive it only on the 22 of april( I hope). I’m not satisfied! If you would tell in advance that it will be so long, I could buy it in the shop.
Don’t like it!!

The product (2nd chance) wasn’t as described, a piece was missing.
Trying to contact the customer services for a partial refund was impossible
****
Update: So after the below reply, I tried to contact customer services again, but not possible to chat - as soon it is connected, the agent logs out.
For the reply below: the product was advertised as complete, yet the connector panel plastic cover is missing from it. So all this "optimal" thing is just plain misinformation. Simply, the product was advertised differently from what it is and there is not way to get support after that.

product was Ok but they have poor installation and connection service. They don't have any connection and instruments to fix and prepare the machine. So you finally must install it yourself.

Service prior to this has been POOR. This order was a test to see if Cool Blue has improved, and I am pleased to say this experience was good.

Coolblue is gewoon altijd in orde. Top!

Super easy to navigate the website to compare and choose. The ordering process itself is simple and the delivery very quick.

More updates :
@Coolblue you just said that Samsung will contact me in 2 days for a repair.
Your customer support service just told me that I have to pay 500 euros for a different service to come and pay. What is the truth???
Can someone please answer at some point in the same way because every couple of days I have to do something different to get this solved.

More updates:
It's been 2 months now, they still could not fix it, they don't want to pay for it, as it's insured, and their solution after 2 months of "being repaired" at Coolblue repair service, is that they sent it back to me home broken and I have to pay another 500euros for a different type of repair service, after my initial 200 paid and not being reimbursed.

I sent in for service a TV box that I bought from them, and had it insured with them, and after 5 weeks and extra payment of 239 euros I still didn't got any answer when I will get my product back.
I called multiple time their customer support, with no luck. In an email one customer support representative admitted that they did a mistake and didn't register the repair, but no solution or compensation was provided. To this time I still didn't got an answer. So be careful when buying from them especially if you are not sure or if you send something to them, don't expect it back.
I hope they will improve their customer services as I was for a long time a good customer of Coolblue, until the latest experiences.

Update : the amount paid for the repair was 239 euro exactly, sorry for the mistake - previously stated 250.

Info for coolblue

FYI the tracking page of my problem is still showing that the product was just signed in, not even processed yet - it's being like this for weeks ... :

Your product will be sent to a repair service
Shipping takes 2 working days at most. On this page, you can see more information as soon as the product has arrived at the repair service.
If your product is back from the repairer, we'll let you know right away of course.

The answers from the customer service were always : we are sorry this takes so long, but we can't tell you when you can get more information, or when it will be sent back if it will be sent.

But nobody can say when even with approximation.

Coolblue is a favorite for tech lovers, offering great deals and member perks.

The product I ordered and returned is claimed to be a product of Samsung, but it is not correct; instead, it is just designed by Samsung and produced by a third-party company. I trusted Coolblue and ordered the product here instead of other websites which sell this product at a much lower price, but was disappointed