Coolblue Reviews 

Prompt delivery. Good price.

The store clerk was really helpful about a different items we needed. Some items were available in the store, others needed to be shipped from the warehouse. The items were delivered at the wrong address. Checked my online account: everything was filled in correctly. Tried calling Coolblue to get clarification on the matter, and avoiding it from happening again. No answer

I bought a very expensive item on Coolblue. They said it would have been delivered the day after, it is usually their policy. But currently the package is lost, not even an update.
I will never use this horrible service again. I just regret to have used it.

The website was easy to navigate, as was comparison of products. The detail available is extensive and informative. Check-out was simple and the communication following my order was just as I needed. Coolblue will continue to be my website of choice for checking up on and/or purchasing electrical items.

The man that was at the first stand at the door was extremely rude. It felt like he was going to be aggressive with me. I was with my mother and felt unsafe, I don't know why he was so mean to me.

Afterwards, I went to ask another person if the microphone I wanted was in stock. The person said NO. Without leaving the store, I checked online, saw it was actually available, bought it via my phone and went to do the line (again). The person who made me lose my time didn't even say sorry. It's like no one has manners in this store.

Everything was as expected. Follow-up of the order and delivery to the bpost dropoff was on schedule.

This is by far the worst shopping experience I’ve ever had. Through my company, I had a credit to purchase a phone, and the process was extremely frustrating. I had to contact them over 10 times to resolve issues with the credit. I’m absolutely dissatisfied with the service, support, responsiveness, and overall experience at Coolblue.
Additionally, the prices are noticeably higher compared to other stores — in some cases up to 600 euros more. The stock is limited, and the overall service is surprisingly poor and disappointing. I strongly advise against shopping at Coolblue.

Delivery is always on point and fast. Also the website search engine was greatly improved lately so props for that!

I just wanted to share how satisfied I am with the delivery of my recent order.

The process was quick and efficient, and everything was handled in a very organized manner. I truly appreciated the consistent communication throughout it made the experience smooth and worry-free.

Thank you for your outstanding service!

Good web site.
Accurate info on the web site.
Fast and easy payment process, fast delivery in Belgium.

TV conforme a la description sauf le socle qui ne correspond pas aux photos de l'offre. Un bonus surprise de Toshiba?
Fonction smart via VIDAA ok, installation facile via l'app mobile.
Bluetooth audio faible si la connectivité wifi pour l'image est minimale.

Good service, I ordered a phone my first time on coolblue, and it was delivered the next day :)

Very prompt delivery, good prices and excellent communication.

I picked up the product at the Kuurne store. The staff member was extremely helpful and provided some valuable tips. Overall, a very positive experience.

+My experience in store is always the best I have come across in Brussels. Highly recommended. The people are kind, knowledgeable and helpful.
-I arranged for a home delivery on a Sunday. Half arrived on Sunday as planned. Half I am still waiting for, it is next Wednesday and no news about the date it will be delivered.
I was going for a 5, wanted to give a 3.

Service was friendly, on time, and professional. Absolute gem of an online store. 100% recommended.

Great experience the whole process of buying at Coolblue.

Ordered 11pm, delivered 10am next morning. You can't ask for more!

Shopping with Coolblue is always a pleasure. What I appreciate the most is the peace of mind I get after making a purchase — their customer support is truly reliable and responsive.
Also, their delivery is always accurate and on time, which makes the whole experience even better.
It’s not just about buying a product, it’s the confidence that if something goes wrong, there’s a strong team behind it to help.
Highly recommended!

Very satisfied with my first purchase from Coolblue (the store on Avenue Louise). I bought a Sony DVD player and HDMI cable.
The customer service was excellent. I was given helpful advice and my questions were answered with patience. Very different to my experience at FNAC the same day.