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Coolblue Reviews 

74,966
•
TrustScore 4 out of 5

4.1

Cell Phone Store
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Rated 2 out of 5 stars

My last order dated 23/06/2026 was split into 3 parts for delivery by bpost. Two parts were delivered right on time but the third one remains still "in preparation" status, as at 26/06, according to b... See more

Rated 5 out of 5 stars

I have been using this online shop occasionally for over 10 years. Most of the time it went smoothly. One time there was a big issue with my order and though I had to call twice to the customer servic... See more

Rated 5 out of 5 stars

I think Coolblue stands out as the smoothest online ordering. This is my perception and ok, I might not be the biggest online shopper but at Coolblue you have: the intuitiveness of the website, all-yo... See more

Rated 5 out of 5 stars

The Coolblue order went exactly as it was promised, even to the point of readjusting the delivery time to within one hour. I received what I had ordered in perfect condition and on time. The notificat... See more

Company details

  1. Cell Phone Store
  2. Cell Phone Accessory Store

Written by the company

Coolblue is het meest klantgerichte bedrijf van Nederland, België en Duitsland. We hebben een eigen infrastructuur met eigen klantenservice, eigen bezorging, eigen installatie én eigen fysieke winkels.

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4.1

Great

TrustScore 4 out of 5

75K reviews

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4.1

All reviews

(74,966)

2,332 reviews in the last 12 months

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Rated 4 out of 5 stars

Friendly helpdesk - incorrect product information

I needed a multi-function inkjet printer to share on the wired (ethernet) LAN of my home office. I also have Wi-Fi but not everywhere in the building.
I checked the Coolblue site and selected the Canon Pixma TR7650 based on the published specs I found there (included: "1 ethernet socket").
The printer arrived the next day. But, there was no ethernet socket, Wi-Fi only!
I called the helpdesk in Antwerp who answered quickly, immediately recognised the error and apologised. We discussed a solution of a local Wi-Fi access point connected to the nearby LAN wall-socket BUT, then the Coolblue next level expert in the call said that the printer can run only in direct connection mode, and not as a network device - so I should return it and choose another model.
I was not convinced and checked Canon's USA site which made it clear that it CAN run as a network printer and is designed to!
I have now successfully done this and it works fine.

So, very responsive and friendly helpdesk - which was truly great - but 2 instances of incorrect product information.

September 23, 2025
Unprompted review
Rated 1 out of 5 stars

Damaged Miele Detergent - Coolblue does not react or care

I have ordered 12pcs Miele detergent through their website. 3 were damaged and the delivery repackaged by bpost with a letter saying the product already arrived damaged at bpost. It is not possible and does not make sense to return damaged detergent through their regular returns process. Call to customer service did not deliver result - have to write to customer service in Belgium. Done that twice with pictures and order number - no reaction. Fraudsters!

August 9, 2025
Unprompted review
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Reply from Coolblue

Hello,

We are sorry to hear about your experience.

We have checked your order (dated July 2025) and cannot find any reports or records of damage. If a product is delivered damaged, we understand that it cannot be returned by the post office. In that case, you can come to the store to exchange the item. Because this was quite some time ago, we can no longer offer you this option. If you have any problems with a delivery in the future, we recommend that you call us immediately.

Kind regards,
Coolblue

Rated 5 out of 5 stars

Subject: Thank You for the Great Service



Dear Coolblue Team,

I’ve been a loyal customer for many years, and I want to thank you for being such a reliable and loyal company in return. I truly appreciate the good communication, excellent service, and all the positive experiences I’ve had with you over the years.

It’s a pleasure to remain your customer, and I look forward to many more years together.

With gratitude, pavlo kremin

September 10, 2025
Unprompted review
Rated 1 out of 5 stars

Defective product, refund refused – €250 forced into store credit

I bought a kitchen hood from Coolblue that broke after 2 days. I paid €306 (including €250 with ecocheques). After returning the heavy product twice and losing installation costs, Coolblue refunded only €56 and forced the rest into shop credit.

This rule about ecocheques refunds was hidden and not shown at checkout. For a defective product, EU law says customers are entitled to a full refund, not locked credit. Very unfair and non-transparent. I will not buy from Coolblue again.

August 20, 2025
Unprompted review
Coolblue logo

Reply from Coolblue

Hi,

We understand your frustration and would like to provide some clarification.

Under Belgian law, ecocheques cannot be refunded in cash, even in the case of a returned or defective product. This is stipulated in the collective bargaining agreement of the National Labor Council. Ecocheques are a specific fringe benefit that may only be used for ecological products and services and therefore cannot be reloaded onto the card or converted into cash. We always try to offer a solution within these legal limitations, such as a store credit.

Kind regards,
Coolblue

Rated 5 out of 5 stars

The best retail store

I had an issue with my vacuum cleaner. Everyone working in the store was super friendly and professional. They helped me with everything. I received a new vacuum cleaner. I'm very satisfied with the after-sales service. I would rather pay more at this store when purchase something than at a different one because I know I will be helped when I need it. I highly recommend this store to all my friends and acquaintances.

August 7, 2025
Unprompted review

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