Coolblue Reviews 

terrible - never got my order, delayed and never came back

Unfortunatelly, my experience is super bad with your delivery. I do not know how uou plan to improve it, but I have mailed you several times

Even arrived early. The technicians were fast and communicated well.

It’s cool brr, nice bag 🥶

Always great customer service. And fast delivery.

I bought the products one week in advance to be sure I could pick a date because I was moving and needed the machine in my new apartment. I chose the day and the time slot. On the delivery day they were 2h late even after the 1h slot notice and when they were about to get toy house they called me saying that they will cancel the delivery because there were electric poles on the street. They told me they will deliver the next day and I would receive an email.

1. I received an email with a button to change the day and the only available option was thee days later. So I need to be at home on a Monday waiting for them now and they wouldn't even tell at what time they are coming

2. I contacted the costumer service and after spending half an hour talking to them they basically told me that they couldn't do anything about it and they even argued that the fault was.mine because I didn't told them there were poles on the street. How could I know if I just moved there? And shouldn't the delivery team know the city streets?

Bad service, failed to deliver, terrible and rude costumer service!

I ordered a refurbished iPhone 16, it was delivered as requested, so I am happy with that service. However the phone arrived with USB-USBC charging cable instead of USBC-USBC. Service agent was very helpful and promised to send the correct one. The iPhone arrived without the SIM card ejector pin. In a nutshell delivery service is good, but iPhone packing part is poor and needs more attention.

i received my TV and the delivery man was really helpful and friendly, explained how the warranty process is and delivered our object without any damage. highly recommend!

Robot arrived the next day as promised. Cheaper than other shops. Fingers crossed it works well.

Ordered on 18 November. Order number 93076205. Delivery date was supposed to be on 19 November - but no show. On 20 November order tracking showed it was still out for delivery with same time slot (on 19 Nov). Now (21 Nov) order shows no delivery date. Presumed delivered? Where has it gone?

Not happy, ordered a product and was supposed to be delivered 2 days ago according to you. And now its still being processed.
So not happy with the service. I ordered it from you guys because yout delivery time were the quickest but definitely not the case. I should’ve ordered it from another website/retailer.

Very good, timely delivery and very helpful service during the home delivery. I will definitely order from Coolblue again.

I had recently had some problems with bol.com so I came to you guys and the service and everything is so much better at the moment keep it like this 😁

I bought a second chance product (BOSCH combi oven microwave ). The condition is 'undamaged' but when delivered, turntable tray is damaged and the coupling is missing.

Contacting the customer service by phone is impossible (long waiting time), finally I can reach someone by chat and it turns out that I have to propose to buy the missing/damaged parts by myself and later have to send the invoices for refund.

At the time writing this, I still waiting for the parts to be delivered. Let's wait and see how the refund process will be.

Well packed, suoer fars deluvery, good price and even a follow up email with the manual and how yo use the product.

Very fast delivery great product

We bought a Playstation 5 with two controllers but the controllers malfunctioned after 10 months. Cool Blue tried to fix them but couldn't so they sent back two new controllers. Great service and good communication!