Coolblue Reviews 

Delivery was on time and materials ordered work perfectly. I like the Cool Blue email warning about how to proceed when you acquire a new laptop… thanks for everything

Ordering electronics from Coolblue is always a smooth experience. Just bought a kobo e-reader and the description and comparisons helped me make my decision. Then the e-reader was directly sent to my place with a very friendly (in-house) courier. Alles voor een glimlach, indeed.

I recently purchased the Shokz OpenFit Pro, and I'm extremely satisfied with my experience. The ordering process was smooth, delivery was fast, and the product arrived in perfect condition. The earbuds are incredibly comfortable to wear for long hours, the sound quality is excellent for an open-ear design, and they stay securely in place during workouts. The battery life is impressive, and the overall build quality feels premium. I would definitely recommend both the product and the company to anyone looking for high-quality open-ear earbuds.

I bought a washing machine dryer combination at the end of January, and it broke down by April despite very light usage. It has now been broken for half the time I’ve owned it.

To date (July), I have had six technician visits, and none have resolved the issue. Every visit follows the same frustrating cycle: the technician claims a part needs to be ordered, a follow-up is scheduled, they fail to fix it, and the loop repeats.

Meanwhile, customer service is an absolute joke. I have sent them every report and piece of data they requested, yet they just keep asking for the same information over and over again in the same email thread. To top it all off, they responded to a review of mine by telling me to send my complaint to a nonexistent email address.

Absolute waste of time and money.

I tried cancelling 2 articles of my order a moment after i placed my order. I couldn't do it on the website, and the digital assistent said i had to call. So I did and waited 30+ minutes to hear I have to wait for the order to be almost ready for sending, and then I could cancel it via the website. Turned out this was not true so I called again to hear I have to recieve the goods and send them back.. please add the option to cancel or update orders after you placed them. Other webshops do have this option..

Fantastic. Fast, accurate delivery, cheapest price. Can't ask for anything else!

Fast and professional delivery.

I ordered an air co online end of may. They have delayed this multiple times, I’ve been told multiple times it was shipped/delivered and it was not over a course of a month. After all of this I have asked for a refund and somehow also this is too difficult. First it was late, then something was wrong and it was supposed to be sent by them manually. Offered my bank details. STILL late. It is now July, I have no airco, no refund and I quite literally feel scammed and have no clear reassurance that I am getting anything back. This has been genuinely one of the most frustrating experiences I’ve had, and will probably never order/shop or recommend anyone to do so.

Big delay of delivery; no flexibility of switching delivery method after 1 week of delay. Customer service nice but unhelpful.

Price and online experience was simple easy and fast. Delivery was even faster next day. Everything better than expected

Very nice and fast shipping, 5 ⭐️

SCAMMERS!!! DO NOT DEAL WITH THEM UNDER ANY CIRCUMSTANCES!!!
I never received the phone I paid for, and I never received any compensation. At first, they replied to my emails, in which I thoroughly described the whole situation. After that, they asked me to fill out a form, which I did. However, after I submitted the form, I never received another reply, even though I contacted them multiple times by email and tried to reach them by phone.
What is even stranger is that the option to contact them via chat simply disappeared, and they never answer the phone. It seems they were just creating an illusion of helping. Horrible!

Ivan Maev, OnePlus 15R 512GB Black 5G, Customer number 33656395, Order number 97534756, Order date 28 May 2026, Delivery date 29 May 2026

Delivery was fast! and communication was perfect!

Delivery was perfect!

Great company! Always willing to help

Used be a reliable company- not anymore.
I ordered a washing machine in January. It was not delivered on day indicated on teh mail. No information from the company. After many hours in queue with customer service and several phone calls, they eventually admitted they didn't have one in stock. I ordered a new (more expensive) model and this correctly delivered.
This week I ordered a laptop, pick up in store. This was delayed, but ok, that can happen. Days go by and there is no information. To avoid the klantenservice queue (min 45 min wait), I went to the store. It's "on the road" their computer system said. That evening I get a mail that it can be collected. Next day at the store, they say they don't have the laptop, and they don't know where it is. Clerk in teh store declined to process a complaint when I requested it. No longer a reliable company

Worst experience ever. Ordered a washing machine 2 years ago. When moving out of my apartment I schedule the return 4 days in advance before my contract ending. On the day of the pick up, they cancel it and they also cancel all available upcoming dates because of a heat wave, and my rental contract already ended, so I had 0 access to the house where the washing machine was left standing. After spending more than 2.5 hours on the phone trying to find a solution, they tell me that the only solution is picking up the washing machine on the next available date (already out of my rental contract) and in a time lot of 4 hours. On the meantime, I ask them to switch to the correct address details 3 times, and they assure me will be changed, but the pick up is scheduled on the wrong one still. Overall a mess in communication and 0 proactive to help or understand a situation I did not caused and ended up being my problem. They just sticked to their system, without showing an alternative way of helping. 3 days stressing over this because for the landlord and the new tenants this was an inconvenience and I needed to be coordinating the pick up by myself. Horrible honestly, never had to do the job of someone else while also doing mine on the side.

The gentleman that helped me was excellent