Coolblue Reviews 152,660

on 2025-12-01 was on the line for client service for 48 minutes and had to hang up. Started the chat and it took 44 minutes to figure out the problem. At the end, no reference number was provided to follow the issue and only was recommended to wait for their internal follow up. Awful experience and waste of time.

The service was efficient.

Coolblue it self was great, but when it comes to courier company (PostNL), that's a joke. It's been already two days where Coolblue is informing me that I have a parcel ready to be picked-up, but first of all location which I choose to pick-up was changed (via courier) and the second yes it's there, but not "processed" and I need to wait another couple of days to be able to pick it up! Finally guess what.. My order was sent back to Coolblue, where they also couldn't apparently do much. I've lost time, money, petrol, nerves. I don't want this happen to any one. Don't choose pick-up points as nor Coolblue nor courier don't give a sh..

Great website easy to navigate and very good feature in recommending other products
Delivery quick and on time
Overall an seamless experience

I had a disappointing delivery experience with my recent order from Coolblue. Even though I was at home, no one came to my door and they didn’t ring the bell. Despite living on the second floor with many neighbors on the same floor, my package was left on the ground floor with someone else. Their collaboration with PostNL caused additional issues, and the delivery service did not meet my expectations. While the products are good, the delivery process definitely needs improvement. After this experience, I won’t be choosing Coolblue again.

Perfecte service, zeer prettige bediening in de winkel, alles is TOP georganiseerd, en met een glimlach! Communicatie via de e-mail is ook perfect!

The best shop if you look for original products

It was very slow to pickup the order, I had to wait around 25 mins.
It would be nice to have one or two dedicated employees only for order pickup, not mix with product advice or purchase. Thank you

Compare function really helpful and fast delivery

My experience with Coolblue regarding a washing machine and dryer subscription order has been an absolute disaster.

Delivery Failure: The original confirmed delivery on November 21st failed without notice due to an internal "payment confirmation error" on Coolblue's end.

Contractual Breach: After rescheduling, I was informed that the contracted dryer model was out of stock, even though their system allowed me to purchase it. Coolblue refused to honor the contract by offering an equivalent machine at the original price, demanding I pay more for a different model.

Appalling Customer Service: The situation was severely worsened by an extremely unprofessional and disrespectful email from an employee. When I escalated my frustration, he wrote: "we can't magically teleport this exact model from a warehouse somewhere on this planet to your house."

This sarcastic and dismissive language is completely unacceptable and offensive. The company failed on delivery, failed on stock management, and then failed spectacularly on customer service conduct.

I Sent an ipad for repair, was told that it would not be repairable, and that a new one will be sent instead. So far that is fine, however, not only they charged me more than what the ipad would cost new ( 695e VS 626e new), now more than 3 weeks down the line and still have not received the ipad. FOllowed up many times, and althought the customer service was polite, nothing get resolved. ALso they will keep the broken ipad as well.
Definately do not recommend this service. Hope this helps

Game beast ,
Came with pre installed windows! Plug and play baby 💪 ⏯️. I was expecting to be shipped bij Coolblue.. insted came with post nl in a van older than my grandma together with other 200 packeges..lukely everything went well ❤️‍🩹

They delivered an already used item. After calling the custom Hotline the off at me a 10,-- voucher for the next purchase.
I was thinking they only sell new product.

Good prices, quick delivery, very educative website let customer understand the good product for him

Bought a Samsung S11 tablet online, when the invoice came through it stated it's a tab A11. Contacted support and asked them to change the product to the S11 I ordered and paid for. Coolblue could not honour the agreement and stated they made a mistake on their websit. Not very professional. Once a purchase takes place you honour what the customer bought.

I ordered a 32 inch monitor and it arrive broken with visible lines on the screen and constant flickering. Of course this is clearly not what you expect from an expensive product.
When I tried to arrange an exchange, I discovered that coolblue’s service stops the moment there is any real inconvenience for them. The monitor in its box weighs about 28 and I live alone without a car, so I’m physically not able to carry it safely.
I explicitly explained that I am a woman living alone and simply cannot move a 28 kg box down the stairs and all the way to a PostNL point.
Their answer? Because the monitor does not reach 30 kg, it doesn’t count as a big item so they refuse to arrange a pick it up from my home. Instead they expect me to somehow drag a nearly 30 kg defective monitor by myself to a drop off point.
No concern at all about my safety or about the monitor being more damaged on the way and the fact that it’s their faulty product doesn’t seem to matter.

UPDATE: There is no consistency in customer service. In the end, they picked up the monitor from my home. The information they give you depends on how much the person helping you likes you. I will never buy here again.

Coolblue shipped my repaired phone without informing me and without my consent. I handed it in expecting in-store collection. They sent it to my old address after I had already moved out of the country, and despite my immediate interception request, it was delivered somewhere I cannot access. I never authorized delivery and never received the product. Coolblue refuses to recover the phone or compensate. I am now escalating this to ACM, ECC NL, and the Thuiswinkel Disputes Committee

We ordered the Bosch DWK67FN60 extractor hood and prepared the kitchen for installation. When we unpacked the product, we discovered that the two flue ducts (chimney covers) were missing from the box. These parts are essential for installation, so we couldn’t use the appliance at all.
Coolblue contacted Bosch on our behalf, as stated on the product page, and we were told that Bosch would come to our home with the missing parts. However, the first time Bosch called, they said that Coolblue had sent the request to the wrong department. We then had to call Coolblue again so they could re-register the repair. After that, we waited another two days — and still heard nothing back from Bosch.
We also registered a return with Coolblue (return number 10430720), but the system instructed us to return the appliance ourselves. Since this is a large appliance, returning it to a parcel point is impossible, and pickup should have been arranged automatically.
Overall, this has been a frustrating and time-consuming experience. The product arrived incomplete, Bosch support wasn’t helpful, and the return process at Coolblue was unclear.

Friendly, solution-oriented and understanding staff