Coolblue Reviews 152,660

From the store staff up to the delivery team, only nice and friendly people. Always helping us.

Not as good as before.

I recently ordered a refrigerator with installation. However, installation was not carried out and I was promised refund the money I paid for it. After almost a month there is no refund yet. Customer service is not easily reachable, it takes ages on the phone. Once I succeeded to reach them, there was an apology and promise for quicky reaction but still no refund after 10 days.

Moreover, my order is also delivered later than promised and there was no clear communication about it. Although Coolblue sends emails about the delivery updates, obviously they don't work perfectly.

All in all, I'll be careful before making an offer from Coolblue next time.

Good and fast service in the shop. For this particular product, very competitive price on the market (not always the case with coolblue ;) ). Availability of products on stock also great, hence fast delivery was possible.

Great price, perfect condition and delivered quickly

Great service and value for money.

Ordered and delivered dishwasher within 24 hours

fast delivery, 🔝!

I was hesitant to order a new phone online because of the uncertainty that it was going to arrive and the delivery time. However, it arrived on time and the delivery person rang the bell to make sure that I got the phone on my hands. Thank you!

Next day delivery was in real life two days. Either make it the next day or don’t promise it when ordering. It was a gift and now the recipient saw his gift already.

I spent 2 hours with a Cool Blue specialist, Lars in Breda and the 2 stars has no reflection on him, whatsoever. Lars was very knowledgeable, answered every question I had, gave alternative recommendations, and I rate his service 5 stars.

The company, however, thinks it's no big deal losing a customer or cares to show appreciation for their business. After listing all the items I needed, the total invoice came to about €5000. When I asked about what Cool Blue can do for me on the total, Lars had to go into the office, to only come back to tell me they'll take off €50!!!!!
Cool Blue, you sure know how to insult a person, and that's NOT Cool.

Fast delivery and product exactly as expected.

Did you know that coolblue charges different amount of insurance for different customers?
The insurance price for the exactly same product can be up to 50% different. :)

This is not about the customer service executive but the coolblue service.

Some blunder happened with my order and it's been a week it haven't reached me.

And the most frustrating thing is that when I call coolblue it take 20-30 minutes to age someone to talk to.
I GOT CHARGED FOR THESE CALLS which are more than 50€ now without being my fault !!!!!!!!!!!!

Quick, easy and great service!

Delivery was so fast. I am happy with Cool blue service.

Billed me for months without me having an subscription.
The FAQ online doesn't cover this case.
The chatbot doesn't either, because there is no invoice or nothing online, just money leaving my bank account every month.
Can't speak with anyone online, via phone I waited more than TWENTY MINUTES listening to their music until the call went mute, after another FIVE minutes I cancelled the call.

The website, as well as the store experience, was excellent. The website was simple and easy to use. The people at the store were super friendly and helpful. I got the item I wanted with ease and quickly. The delivery was swift and delivery person was very welcoming as well.

I had a delivery on a Saturday from 9:30 to 10:30, and it was 12:30, and they hadn't arrived. I called customer service. After 30 minutes, they told me the car hadn't left because the driver hadn't shown up. My problem is that if I don't call, I'll be left waiting all day without any information.