Coombe Farm Organic Reviews 

51
TrustScore 2 out of 5

2.0

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Rated 1 out of 5 stars

Do not use this company. They force you to place a large minimum order but the frozen food is delivered unfrozen by the time you get it so you cannot refreeze any meat. Their customer service is very... See more

Rated 1 out of 5 stars

Research them online: horrible cruelty to animals. Look up new born calves thrown to ground and force fed coombe farm organic They have now changed their name to The Organic Butchery I’m so ups... See more

Rated 1 out of 5 stars

Placed a Christmas order for delivery on 23rd December. Some items were fine but others were either missing or substituted with something different. This was a real pain and I think they should have w... See more

Rated 5 out of 5 stars

Coombe farm meat is not only ethically sound but also absolutely delicious. Best bacon around - cut thick so you can really get the flavour. Delivery is reliable and packaging effective at keeping eve... See more

Company replied

Company details

  1. Organic Food Store
  2. Food Producer
  3. Meat Products Supplier
  4. Online Food Ordering Service
  5. Organic Farm
  6. Organic Shop

Written by the company

An certified organic farm in Somerset producing slow-grown award-winning meat, in harmony with nature🌱. Order online your Grass Fed Organic Meat direct from our farm - Choose award-winning Beef, Lamb, Pork or Poultry or try one of our specially prepared Meat Boxes for a selection & we’ll deliver to your door, nationwide.


Contact info

2.0

Poor

TrustScore 2 out of 5

51 reviews

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No recent history of asking for reviews

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2.0

All reviews

(51)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

Food arrived half defrosted chicken and…

Food arrived half defrosted chicken and turkey so couldn’t put in the freezer stuck with cooking it all in 5 days even though it was over a weeks worth of meals. Customer service disgusting offered £15 voucher Eventually as a good will gesture Like I’d done something wrong but then you have to spend minimum £40 why would I even want to do that again when it arrives like that. I’ll be taking this as far as possible with the relevant people!! Wish I’d checked the reviews on here first think ill go check the weights on them too!

September 4, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent Company and Products

I've been using Coombe Farms for the last few months for Bone Broth as read about the many benefits. Excellent products and have been extremely reliable through the current situation.

I would recommend defrosting the Bone Broth in a bowl as sometimes the packaging leaks and you don't realise while the broth is frozen.
Depending when the package arrives it can be slightly defrosted but I have refrozen straight away and not had any issues.

In the last 2 orders I have branched out into their other products. Have yet to receive something that didnt go down very well with the family. The pies and ready meals are great for my elderly parents.

Would definetly recommend to anyone looking to buy organic ethical products.

May 6, 2020
Unprompted review
Coombe Farm Organic logo

Reply from Coombe Farm Organic

Thank you Sharon! We are so glad you enjoy our products and our broth!

Rated 5 out of 5 stars

Quality meat products

Although slightly expensive, organic meat from coombe farm tastes great. You get your money's worth. Lovely customer service as well.

May 3, 2020
Unprompted review
Coombe Farm Organic logo

Reply from Coombe Farm Organic

Thank you Tricia, we are delighted you enjoy our products and hope to see you again soon.

Katie :)

Rated 5 out of 5 stars

All round Excellence.

Excellent products, friendly staff.. I’ve been having meat from Coombs farm for a few years now. You can trust them to deliver when they say they’re going to. Not like some meat companies. Very helpful over the telephone, even on weekends.
I’ll always use them.

April 21, 2020
Unprompted review
Coombe Farm Organic logo

Reply from Coombe Farm Organic

Thank you Rhiannon, so glad you enjoy our products.

Katie :)

Rated 1 out of 5 stars

Terrible service

Terrible service! False advertising ! Have had the same complaint last two orders they advertise a certain weight of streak for example and then send you two thin pieces instead of on thicker piece as advertised and even then it's under the weight they say. Complained directly and are rude and dismissive and not interest in correcting their errors. Avoid, avoid, avoid .

March 31, 2020
Unprompted review
Coombe Farm Organic logo

Reply from Coombe Farm Organic

Hi Hilmi, I'm so sorry that you have encountered this service. It is our aim to provide the best service and product possible. I can't find a record of your direct complaint, but if you'd like to get in touch, i'd like to put this right and encourage you to try us again?

Rated 4 out of 5 stars

Good meat delivery

Arrived frozen as expected. Good packaging with a significant amount of ice packs to keep the meat frozen. Quality of the meat is good. Packaging includes information of when the meat was frozen, ours was all within a few days of them sending to us. I was actually a bit confused after reading other reviews on here.

March 29, 2020
Unprompted review
Rated 1 out of 5 stars

Was sold meat from here that expired in…

Was sold meat from here that expired in 2 days. Refund given but poor quality in general. Worst farm ever ordered from. its not ethical.

February 21, 2020
Unprompted review
Coombe Farm Organic logo

Reply from Coombe Farm Organic

Hi Alex, I'm really sorry about this. I'd like to put it right. I have searched for you in our order system and cannot find your order? Could you get in touch by emailing hello@coombefarmorganic.co.uk and we can discuss?

Best wishes,

Ben

Rated 2 out of 5 stars

Not recommended

+ Easy to navigate website
+ Fast delivery
+ fast response from seller

- Item was not fresh. Fish was yellow, brown and smelt fishy (fresh fish wouldn't smell like this). Seller unapologetic and if it wasn't that I demanded a refund, they wouldn't
- Not value for money

Overall, as well as the fish being terrible, the meat wasn't all that great. For the money, I would not buy from them again.

February 13, 2020
Unprompted review
Coombe Farm Organic logo

Reply from Coombe Farm Organic

Hi FLS - we'd like to put this right with you, but have no way of finding you in our system. As all of the produce we send is frozen, we cannot determine which of the fish products you've had a problem with? We can only imagine that the package was delayed in transit? Please contact us at hello@coombefarmorganic.co.uk if you'd like to talk in more detail and we would like to improve your impression of our business? Best wishes,

Ben

Rated 1 out of 5 stars

Rubbish

I ordered lots of bone broths which were supposed to arrive frozen, but were half defrosted so had to put them in the fridge and then only have a weeks shelf life. Also packages had leaks in them so went all over fridge. Company offered no refund when sent them videos

February 5, 2020
Unprompted review
Coombe Farm Organic logo

Reply from Coombe Farm Organic

Hi Ali,

I'm massively disappointed that this is your lasting impression of our business. I cannot apologise enough and would like the opportunity to put this right with you. Can you contact us on hello@coombefarmorganic.co.uk.

Best wishes,

Ben

Rated 1 out of 5 stars

Cooked 2 of their pies tonight

Cooked 2 of their pies tonight, supposedly 37% pork, but one had 1 piece of diced pork the other 2 pieces. Cost £3.99 each. total rip off
1 star because you can't go lower.

November 17, 2019
Unprompted review
Coombe Farm Organic logo

Reply from Coombe Farm Organic

Hello Paul.

I've only just picked up this review account as we us another provider to collate our reviews. I'm sorry about your last experience with us at Coombe Farm Organic. We noticed that the pies were not of the quality that we wanted too and have put much work into improving this in recent months.

I'd really appreciate the opportunity to put this right and would be very grateful if you'd get in touch using hello@coombefarmorganic.co.uk

Best wishes,

Ben

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