The Co-operative Electrical Reviews 

Avoid this company. I bought a fridge from them, quickly developed a fault. They sent an engineer twice who said there was a fault. Then co op refused to refund, saying it was my fault as it was not properly installed. The engineer himself said nothing about this.

I ordered a bosche series 4 to replace my 18 year old bosche max and I am not disappointed. The same great dependable cleaning and spinning cycles. Lots to choose from and each can be easily manually altered to suit temp spin and time of wash. A superb machine as expected. Delivered on time. Old machine removed and this one fitted. Cold fill
Only which is a bonus Thoroughly recommend you purchasing from this superb company

I ordered washing machine on Monday, it was due for delivery this morning, it arrived exactly as predicted.
The whole ordering process was very easy, i got an email almost daily giving me an update and received text to let me know when it is due

I normally always buy things from John Lewis, my experience with Co-op is as good as JL and in this case better.

Exceeded my expectations

Product shipped promptly and returned without issue. However, spent over 25min waiting for customer service on the phone.

Sooo bad!

Ordered a washing machine. When it got delivered, it had a dent in it and wouldn't power on. Co-op customer services guy was like... that was the last one, tough luck, I'm not going to do anything for you. No offer of a £5 gift voucher for the inconvenience or anything like that. The only offer I got was a refund, and I had to call back the next day because I had no cancellation email - so the guy probably didn't even put the cancellation through. Then I get told I have to wait 2-5 days for the refund.

I'll never buy from this company again. It's partly my fault as I should have looked at trustpilot first before buying, then I would have known how much of a joke company this is.

Not happy!!!

Update: I just wanted to add something after writing my review. When you call their customer services the automated guy says "when you buy from us, you're in good hands". This actually made me laugh. What a joke!!!!!!!!!!!

The will send the chuckle brothers ,to fit your appliance,that's what they did with me and I chased them ,no clue whatsoever.

Would highly recommend that you do not uses these after 3 attempts of delivering a fridge freezer I had to cancel as every time even with this glorious red label they put on it turned up smashed repeatedly and because I've cancelled they can't give compensation for the month wasted the whole service was a joke the last delivery they had the money and for got to put my order on the system I would never use these again

I have bought a poor performance hair dryer from coop electrical. The return costs are high. Nearly half of the price of the product. Having so many other online companies which offer hassle free returns, I can assure you that my next purchase will not be from the coop electrical.

I had almost the exact same experience as the reviewer below. Ordered a Bosch washing machine from Co-op (Delivery & connection of new appliance and disconnection & disposal of old appliance included). On delivery day, I got told by the engineer/delivery team that they couldn't switch off the hot water pipe before disconnecting my old appliance. There was a bit of residual water and they said this would flood my kitchen. Blamed it on the isolation valve. They called the Co-op office and we all had to wait for around 20 mins for someone to answer at 7am. Eventually, got told the same thing over the phone by the advisor and I was told that they could either leave the washing machine with me and I would need to sort the connection myself. I said that I would reluctantly have to accept, but they would need to come and collect the old appliance. Advisor said that there would be a £35 additional fee if the delivery team were to come on another day to collect the old appliance. I said that all these services were already included in the first place! Eventually, I cancelled the order and got a refund. Few days later, I got a plumber in to change the isolation valve. Plumber confirmed that everything was fine and the valve worked. Complained to Co-op and response took over a week. Basically, Meghan just repeated what the delivery team has said and ignored the fact that I waited for over 2 weeks to receive the order, had booked a day off from work and then got told that it couldn't be done. Completely useless and appalling customer service from the whole team. Would not recommend at all. Bought the same washing machine from John Lewis last week. They got it installed within 20 minutes. Don't be fooled by Co-op Electrical. You won't receive the product nor service

Absolutely fantastic service! I am so pleased I didn’t read the bad reviews before I purchased my cooker. I was kept up to date with my order all the way through and even got a 60 minute time slot that was exactly when it was delivered. The men who delivered it were extremely helpful and professional. I just cannot fault the service. Perfect.

Absolutely disgusted with the service . Have never been so dissapointed and dismayed with the low level this can stoop too. They persistantly let you down never do what they say they are going to. I will never be buying an additional warranty via CO-OP and the compant it used UK Warranty. People please steer clear of this company the least dealings you have with them better.

Took out an extended warranty. Tried to get through on phone all day when the machine failed to get an engineer. Music for 10 minutes then disconnect repeatedly. Really, really bad service.

Awful experience, they deserve zero stars. I bought a washing machine from them in January 2018 as I had a new born baby & wanted a reliable machine with a warranty. I paid for their delivery team to install it. From the beginning the machine leaked & the clothes were coming out dirty & smelly. They sent out an 'Optimum Engineer' who 'repaired' the machine by replacing the front drawer. It still leaked & the clothes still smelt horrible so they came back & replaced the front panel. It still leaked!

These engineers came out SEVEN times in total & then accused me of using too much soap and said that was causing the issues. I proved this wasn't the case by keeping a log of the cycles that I used, along with the amount of detergent. I was forced from pillar to post to argue with Coop & Beko (the manufacturers who are just as useless).

After seven visits & two repairs they refused to come out anymore & told me that I had to get my own engineer to come & look at it (bearing in mind this machine was well within its warranty). I'm on maternity leave & couldn't justify the expense, all the while i was having to use a launderette.

So I cut my losses & bought a new machine (not a Beko & not through Coop). When it was delivered the guy told me there was no Spigot to connect it to. I didnt even know what a spigot was. Turns out the Coop installation team had connected it DIRECTLY INTO THE WASTE PIPE!!!! I have a waste disposal so maybe it confused them but it shed light as to why my washing was smelly & the machine was leaking.
The so called 'professionals' installed it wrong then failed to find their error during seven separate visits, beyond a joke.

I asked Coop to refund me the delivery & installation fee (I think that is the least they can do considering this whole thing has cost me over £600, not to mention the significant inconvenience of not having a washing machine with a new born baby. But Coop have completely ignored all of my correspondence. Their customer service is shocking! They do not value their customers at all.

Oh and I forgot to mention that they also damaged my kitchen floor when they brought the machine in, although they did accept liability and pay to replace it, but the whole thing was nothing but a huge headache. My advice: AVOID AVOID AVOID!!!!!!!

I have had a very positive experience with Co-operative Electrical so I am surprised to see so many negative comments. My experience was very positive and I will definitely consider buying from them again.

Appalling service.
Take ages to answer the phone
Takes days to answer an email
Have spent weeks trying to resolve an issue
Time consuming, costly and stressful

*I have since used - AO.COM so much much much better experience*

Agree with all the other one star reviews reviews here. I am a lifelong Coop customer but this branch of the organisation is completely dysfunctional, I'd be surprised if they remain in business much longer. The transaction was a farce from beginning to end. Avoid.

Bought a washing machine of co op electrical and paid to have it installed. The guy came and installed it incorrectly not only that but he broke the hot water tap for machine and the machine did not work. Complained to co op who said was a week to wait and they would send out a new machine, machine came and the guys couldn’t touch the broken one as not qualified to as it was fitted wrong and the tap was broken so told us to find a plumber, pay for it then they would come bc. Plumber cost me £130 and fitted it properly but machine still did not work so got another one, 3 now coming at end of week. Weather this is will work is any ones guess. Phoned co op and complained but they didn’t seem that bothered and I’m still out of £130 for plumber when they broke my pipes and £25?to install it. It’s a joke. Do not reccomend the co op electrical to anyone. No phone calls back from them, nothing. No washing machine to use. No contact from them at all. Have sent them the invoice for the plumber but no reply.

Am beyond exasperated to write in complete detail here.....approaching some 59 days later having reported a fault on a newly purchased Beko washing machine - several engineer visits later, an unfilled promise to replace the faulty device, multiple assurances of receiving a follow up phone call from either the warranty or replacement department ( none of which has been received to date) - was absolutely assured of a call before 5pm yesterday evening from the replacement department - needless to say the call never happened. Thanks Britney!

Made a follow up call this morning and to add insult to injury Ive been duly informed systems were down and nothing could be done at the moment.

Shambolic, dreadful customer service from a plethora of staff - all calls apparently "recorded for training and development purposes" - what a joke! STEER CLEAR!

Am beyond exasperated to write in complete detail here.....approaching some 59 days later having reported a fault on a newly purchased Beko washing machine - several engineer visits later, an unfilled promise to replace the faulty device, multiple assurances of receiving a follow up phone call from either the warranty or replacement department ( none of which has been received to date) - was absolutely assured of a call before 5pm yesterday evening from the replacement department - needless to say the call never happened. Thanks Britney!

Made a follow up call this morning and to add insult to injury Ive been duly informed systems were down and nothing could be done at the moment.

Shambolic, dreadful customer service from a plethora of staff - all calls apparently "recorded for training and development purposes" - what a joke! STEER CLEAR!

Cannot believe this company has a one star. I have used them on numerous occasions and always had a 1st rate experience. They send you a delivery slot of 1 hour the night before which saves you waiting in all day. Every time I have ordered a product I have checked online and they are always the most competitive. The drivers have always given great customer service. The website is easy to use and sometimes gives even bigger discounts if you are a Co-op member. I would strongly recommend them.