Correos Reviews 

The worst service for delivery. They maybe pass by once and then leave. There is no way to communicate with them or reschedule the delivery. Just a scam! All the vendors please stop using this horrible company that destroys your relationship with your clients and customers!

All of as love shopping and get your parcel be delivered on time or at least delivered.Unfortunately this Company a bad example of great delivery service. For that reason Amazon please pick another courier business as you gonna lose lot of your prime members.

I recently shipped a package to Italy through Correos – an item purchased by a buyer on eBay. Despite paying for both delivery and insurance, the experience has been extremely disappointing.

The tracking showed the package as “delivered,” yet the buyer never received it. The Italian postal service handed it over to the wrong person, who signed for it without presenting any valid identification. In other words, the parcel was delivered to a complete stranger.

I contacted the local Correos office where I sent the package, filed a formal claim through them, submitted online complaints through the Correos website, and even reached out via Facebook. Every time, Correos simply replied with the same automated message saying that the “incident is resolved,” attaching the signature of the person who wrongly received the package. They completely ignored the fact that I repeatedly explained that the signature belongs to the wrong person, that no ID check was performed, and that the delivery was mishandled.

Correos has refused to take any responsibility, despite the fact that I paid for insured shipping. They have not acknowledged the mistake, nor have they offered any compensation. Instead, they continue to send the same generic response without addressing the actual issue.

In the end, I had to refund the buyer for both the collectible item and the shipping costs out of my own pocket. This has been an extremely frustrating and unacceptable experience, and I cannot recommend Correos based on how they handled this situation.

They did not deliver the package at all, and I have no idea what happened to it. We tried to contact them, but it was impossible.
Therefore, the company where I placed the order —which, for some reason, offered this delivery option— has proposed to resend it, probably through another service.
So you can draw your own conclusions about this delivery service and who they are.
I will update this review when I receive, if I ever receive, my order.

No han entregado el paquete en absoluto y no tengo idea de qué ha pasado con él. Intentamos ponernos en contacto con ellos, pero fue imposible.
Por eso, la empresa donde hice el pedido —que, por alguna razón, ofrecía esta opción de envío— me ha propuesto realizar un nuevo envío, probablemente a través de otro servicio.
Saquen sus propias conclusiones sobre este servicio de entrega y quiénes son.
Actualizaré la reseña cuando reciba, si es que lo recibo, mi pedido.

19.03.26
Well, finally, after my complaints and interaction with the manufacturer, I have received my delivery. I will not change the rating, as I believe the service needs improvement. And I’m not sure the delivery would have happened without the manufacturer’s support.

Bueno, finalmente, después de mis quejas y la interacción con la empresa fabricante, he recibido mi entrega. No cambiaré la calificación, ya que considero que el servicio debe mejorar. Y no estoy segura de que la entrega se hubiera realizado sin el apoyo del fabricante.

Stay away from this company! The website is not working properly. No support. Chatted with the bot, useless. Gave me a form that led to a 404 page. The package is missing, and they say they tried to reach out three times. Pure lies. Unbelievable! Never seen anything this bad in my whole life. Pure scam?

Bewildered to be honest, I’ve imported a watch a from Japan, and I always pay my importation tax no problem. This time I decided to by a Barbour flat cap for the cold weather: The Hat cost me £29.13 in a sale, £12.99 shipping so in total £42.12. In Euros € 48.34 in today’s conversion. After I paid at my local Correos, IMPORTANT! You don’t get to see the receipt first 😉 if you know what I mean. The receipt they then emailed me said my hat cost €79.00. A whole €30 euros more. I’ve searched for an email address, doesn’t exist. Ive tried to contact Corroes but you know the game. All I want to know is where did they get the €79.00 hat price from. Like I said I’ve bought from Asia and had to prove how much it was and the shipping. So I pay my fair tax, I’m just left with a very bad taste in my mouth and feel ripped off to be honest. This isn’t the email I use for the Correos so if you want to look for yourselves here is the information. Contact me through this and I can give you all the information and copies of receipts to prove you’ve overcharged me. It’s a small amount of money but when accumulated it becomes more. So be very careful ordering things from the UK to Spain. The next time I go back I’ll buy what I need and bring it with me.

Correos delivered my parcel a day early which might have caused problems as I was staying on a campsite and was out on the bike. However, they followed the instructions and left it when reception. Thank you

They said I was not home which was a lie. I waited for them all day! Then they delivered my parcel to a drop-off point. They are a terrible company. This has happened several times! Disgraceful service

very bad. I was waiting packet at home full day, at 20 in the evening received a message that they had tried to deliver the packet - they were not. Customer support does nothing. Try to avoid in all costs.

"Recipient not at home" - a lie. I was home all day waiting for an important registered letter. My doorbell works perfectly. Suddenly, I get an SMS saying "delivery failed, recipient absent." I looked out the window and saw the yellow van driving away. The driver didn't even get out of the car! Now I have to waste my morning standing in a queue at the post office to pick it up. Pure laziness.

What an absolute joke. A national delivery company that refuses to deliver (it is too much effort to ring a doorbell), loses parcels at an alarming rate, and never comes when they are scheduled. What makes it worse is that they do not respond to messages either. With todays technology it is difficult to understand how they can get it so wrong, is it just incompetence from the top down?

If I could give zero stars, I would. This is the WORST courier experience in my life. The delivery has been scheduled three times, every time they marked “recipient absent” even though I was at home and nobody came! I wonder if they are going to deliver my package at all. Avoid this service at all costs!

A pension advice slip was sent from my employer in the UK at the beginning of October. It arrived in Spain, sat with Correos with no attempt to deliver it for 2 months, before being sent back to the UK. UK postal service had it back to my employer 48hrs later. Yet another example of utter incompetence.

SCAM AND FRAUD
Poorest services

I wish I had read these reviews earlier. My parents sent me a parcel on December 2nd and I still haven't received it. We also paid the customs fee. It reached the customs office on the 9th and I still haven't received it. The customs officials took my money but I still haven't received my parcel. No updates are coming. Nothing is coming. They are deliberately harassing me.

This parcel contains my old winter clothes because I came to Spain in the month of June,2025. Because of winter my parents sent those clothes for me but now Christmas and January 1st both had passed. I don’t know what these stupid officials are doing in the offices . They are just sitting at offices and looting people. My parcel came to correos aduanas Madrid on 6th December. Now its 3rd of 2026 , still I don’t get it.

Ojalá hubiera leído estas reseñas antes. Mis padres me enviaron un paquete el 2 de diciembre y todavía no lo he recibido. También pagamos la tarifa de aduanas. Llegó a la aduana el 9 y todavía no lo he recibido. Los funcionarios de aduanas se llevaron mi dinero, pero todavía no he recibido el paquete. No hay novedades. No hay nada. Me están acosando deliberadamente.

Everything went wrong , I order a lot from Amazon in Spain , some things arrived , usually late though , last few days leading up to Xmas I've stayed in everyday waiting for 6 packages, and none have so far arrived, says out for delivery , then today now says no delivery date available????. How can that be ? Yesterday said out for delivery.... Just terrible, Amazon now says if not delivered soon come back for a refund... I'm waiting for urgent things that I need for fitting to a bathroom, that's why I ordered it.... Come on guys get your company sorted , it's just terrible. Very disappointed 😡😡😡😡😡.

Late delivery of packets in general. Pay a fortune for certified delivery of important papers and they renounce all responsibility when they turn up late always blaming the recipient or recipient's country . Never the fault of Correos! Just a load of BS!

Arrived to Ireland without issues

This service is diabolical. Never send anything via the post office to Spain. The Correos at Madrid will try everything within their power to stop you receiving your parcel. It feels like they do ot on purpose. You would be quicker flyong back to England and picking up what ever you need. What an absolutely terrible service a complete joke. DO NOT USE THE CORREOS.

SCAM, they take so much money!! I ordered something for 54€ from MyHeritage. I did so before and ordered it to my house in Germany which was perfectly fine - no delays, no extra payments. Therefore I thought it would be the same here, but NO.
First, they inspected the package I ordered for at least 2 weeks at their post station, then they sent me a bill of 70€. Included in that was ~15€ VAT (import fee since apparently it came from outside Europe), which is completely fine. However, the rest 55€ were their stupid HANDLING FEES?????? Are you kidding me???

For 10 years I have been buying products from eBay and Amazon from all over the world and I received them on time until I got the most unserious mail in the world, Correos. I have been waiting for a package for 13 days and I am still waiting for the status of the order to be updated.... they do not respond to emails and I have not received my money back yet. Correos are some scumbags chupacabras