Cosmo Payment Reviews 

584
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and customer service for being exceptionally helpful, prompt, and attentive. Many highlight the quick response times and efficiency in resolving issues, making their overall experience smooth and reliable. Reviewers frequently commend the professional and understanding approach of the team, ensuring clarity and support. However, some customers also noted significant issues with payment, including delays in accessing funds or difficulties in withdrawing money. A few other people also felt that support was slow, unprofessional, or unresponsive to their concerns.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Customer service

People report positive experiences with customer service, highlighting the team's efficiency, helpfulness,... See more

Service

Reviewers mention positive feedback about service, often describing it as top-tier, incredibly reliable, and... See more

Response time

Customers consistently report positive experiences with response times, highlighting fast answers and quick... See more

Payment

Clients share ambiguous opinions on payment, with some expressing satisfaction, citing prompt and timely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm very grateful to the entire Cosmo Payment support team. They're very prompt and attentive, answering even the most silly and trivial questions, helping me understand every nuance and detail so I c... See more

Rated 5 out of 5 stars

I want to give a huge thank you to Sandra for being absolutely amazing during a very stressful situation. I had multiple unauthorized debits taken from my account, which was extremely worrying. Whe... See more

Rated 5 out of 5 stars

Cosmopayment js the most secure and fast payment ! I been working with them for years and never had a single issue! Customer service are very very fast in responding and very helpfull! Thank you so mu... See more

Rated 5 out of 5 stars

Everything went perfectly for creating a new account, I have been a Cosmo customer for 7 years and I am very satisfied with their services. I especially want to thank to Alisha P (Customer Support Tea... See more


Company details

  1. Money Transfer Service

Information provided by various external sources

The easiest and safest way to pay and get paid. Cosmo Payment offers online payment solutions tailored to your adult industry business. Learn more today!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

584 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 87% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(584)

69 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service & quick/complete responses to questions

The customer service from Cosmo is excellent. They answered a litany of questions, quickly and accurately. They had, on hand, information specific to my needs for the companies/people I was working with. In particular, I sought help via Twitter and it was excellent. Whoever is behind that deserves a raise!

June 21, 2022
Unprompted review
Cosmo Payment logo

Reply from Cosmo Payment

We're happy to help Will! Thanks for taking the time.

Rated 5 out of 5 stars

Best service omg LOVE YOU GUYS

Best service omg , They are always so quick to answer and help me! and believe me I'm a questioner, and they always answer everything! I love them ! I wish everyone used cosmo, they deserve all customers with love ; Brayanarod

June 20, 2022
Unprompted review
Cosmo Payment logo

Reply from Cosmo Payment

Thanks Brayana!!! We love you too.

Rated 5 out of 5 stars

Hi. hello I am having trouble shopping on the internet

Hi.
I tried to make a purchase and it asked me for the place and zip code, what would it be? on the official website I do not get that information
hola.

intente hacer una compra y me pide el lugar y codigo postal, cual seria? en la pagina oficial no me sale esa informacion

April 19, 2022
Unprompted review
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Reply from Cosmo Payment

Hello, please email support@cosmopayment.com

Rated 5 out of 5 stars

Great communication

Great communication, user friendly interface and very helpful staff.
Best online bank ive used thus far!!!

April 16, 2022
Unprompted review
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Reply from Cosmo Payment

Thanks for taking the time to leave a review!!

Rated 5 out of 5 stars

When you have a problem to solve

When you have a problem to solve, be sure that they will do their best to get it done!
It’s really a good payment option for everyone.
Thank you!

April 16, 2022
Unprompted review
Cosmo Payment logo

Reply from Cosmo Payment

Thanks for the kind words!

Rated 5 out of 5 stars

For me the best e-wallet I've used

For me the best e-wallet I've used. never had a single problem and everything is simple and easy to use. when I have any questions, the customer support responds in less than 24 hours, which is without a doubt excellent! I strongly recommend.

April 8, 2022
Unprompted review
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Reply from Cosmo Payment

Thank you greatly for the review!!

Rated 5 out of 5 stars

SOUTH AFRICAN 🇿🇦✊ for COSMO PAYMENT

SOUTH AFRICAN : I ordered a card using DHL Courier not the 'Standard Free' Shipping, it cost me $50 and it arrived in exactly 7 working days to my gate. Now when I withdraw from my Onlyfans i can immediately start using my funds and withdraw from the ATM and Buy things online as well. Best service ever. Better than PAXUM ... lalela babes, this is the solution.

March 10, 2022
Unprompted review
Cosmo Payment logo

Reply from Cosmo Payment

Were glad youre happy!

Rated 5 out of 5 stars

GREAT SERVICE

Really enjoy working with cosmo payment. The best online banking option!! they answered all my questions very quickly. Would highly recommend!!

February 10, 2022
Unprompted review
Cosmo Payment logo

Reply from Cosmo Payment

Thanks Joe! We love you too.

Rated 5 out of 5 stars

I LIKE TO SAY THANK YOU FOR THE…

I LIKE TO SAY THANK YOU FOR THE GOOD SERVICE I GOT MY CARD IN 6 DAYS I REALLY APPRICIATE AND THEY ANSWER IN TIME ONCE YOU ASK SOMETHING DONT DOUTE TO WORK WITH COSMOSPAYMENT

February 8, 2022
Unprompted review
Cosmo Payment logo

Reply from Cosmo Payment

Thanks for taking the time, we're glad you're happy!

Rated 5 out of 5 stars

Great

I was a bit worried before starting with Cosmo cause it was my first time with an ewallet but I chose them because they have great reviews here and I am happy I did. Everything went fast and great. The verification process was easy and fast. The payment I had to receive arrived faster than expected and then I wanted to transfer founds to my French bank account. I was worried of problems or hidden fees but all the fees were exactly as stated and Cosmo tells you the fees before you do anything so you know and can decide if this is OK. For example, before doing the transfer they tell you that it will cost 5 dollars, what rate they will use to change your USD In Euro, how many euros you can expect and are you ok to procede. Everything is crystal clear and not that expensive. I have accepted and my money was on my French account only 24 hours later with the exact amount they announced and no problem. It is gorgeous! Plus the support service helps as much as possible when needed although I didn't have to write them often (only at the beginning since I was worried) cause there was no problem. I must say I have been very surprised of how fast everything went. One day to receive my payement and one day to get it on my bank account. It is awesome

February 6, 2022
Unprompted review
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Reply from Cosmo Payment

We're happy that you're happy!!

Rated 5 out of 5 stars

There was an issue with the site itself…

There was an issue with the site itself so I was struggling with transferring my SAN balance to my card. I contacted them regarding this and they promptly got back to me and informed me of the issue with the site and told me about the actual app, so I got that and sure enough I was able to transfer everything immediately!

February 1, 2022
Unprompted review
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Reply from Cosmo Payment

Glad to help!

Rated 5 out of 5 stars

better than paxum, epayment, epayservice

Cosmopayment is better than paxum because they don't do SEPA discrimination. This means they don't block your money transfer. They are better than epayment and epayservice because they respect your privacy. They don't ask you to provide supporting documents without reasons.

January 16, 2022
Unprompted review
Cosmo Payment logo

Reply from Cosmo Payment

Thank you for the review!

Rated 5 out of 5 stars

My real opinion

I saw some bad opinions about this bank but i don't understand why some people don't see how much they are helping us compared with other payment methods who left us without any answer back or others who was dissapeir with our moneyes.I know Cosmo from a long time and the Cosmo sistem and app it's much better today,a real proffesional one.For me they are the most serious company,always ready to help.I always received my moneyes without any delay and the fees are minimum.I know are many others similar banks but with no one of them,i doesn't felt secure like this one.You always know that with cosmo your moneyes are safe,you get them in time and when you need a help-you always fiind someone that will answer you very quiq.Cosmo keep doing your best,you are great and also the people with who you are working are the most nicest!

January 15, 2022
Unprompted review
Cosmo Payment logo

Reply from Cosmo Payment

Thanks for this! We really do try our best, we have regulatory limitations that we cant circumvent, but we do everything in our power to help our clients first, were glad youre happy!

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