I'm very grateful to the entire Cosmo Payment support team. They're very prompt and attentive, answering even the most silly and trivial questions, helping me understand every nuance and detail so I c... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I want to give a huge thank you to Sandra for being absolutely amazing during a very stressful situation. I had multiple unauthorized debits taken from my account, which was extremely worrying. Whe... See more
Cosmopayment js the most secure and fast payment ! I been working with them for years and never had a single issue! Customer service are very very fast in responding and very helpfull! Thank you so mu... See more
Everything went perfectly for creating a new account, I have been a Cosmo customer for 7 years and I am very satisfied with their services. I especially want to thank to Alisha P (Customer Support Tea... See more
Company details
Information provided by various external sources
The easiest and safest way to pay and get paid. Cosmo Payment offers online payment solutions tailored to your adult industry business. Learn more today!
Contact info
Canada
- www.cosmopayment.com
4.4
Excellent
584 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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After using they’re services from…
After using they’re services from years, now they are limiting my limits. I can not withdraw and support is super slow.
August 1, 2025
Unprompted review
Reply from Cosmo Payment
Hello, our support is some of the fastest in the industry, with all inquiries responded to within 1 business day always. The limitation was a temporary processor limit, but this has since been resolved, please contact us at support@cosmopayment.com for help with your limits.
The support team is really helpful and…
The support team is really helpful and always available. Overall i had a great experience.
July 10, 2025
Unprompted review
If I could give 0 stars or negative…
If I could give 0 stars or negative stars I would. Do not use this service, they take money when you jsut visit a website, the app is horrid, you can even see the card number and they take 3 usd ever 2 weeks or so from your account, and make it impossible for you to get back into your account and keep charging you when they don't respond to your emails trying to get access to your account. DO NOT USE
June 23, 2025
Unprompted review
Reply from Cosmo Payment
Hi Jodie Caltabiano, everything you have listed is a misunderstanding or unfortunate lie. It is simply not possible to charge someone "just to visit a website". The card number is visible on the app by simply click on the stars *** to reveal the information. And we charge 3 USD monthly for the account, not bi-weekly, as like any banking service in the world.
We can confirm that all services are working correctly in Brompton, Adelaide, Australia and have been since you recieved your payment in February 2024. We have also answered every one of your emails within one business day, Please let us know if you are not getting our emails.The issue is you have not yet submitted your ID for verification. Should you wish to not upload your ID, we can gladly send your funds back to Onlyfans.
It makes a process that is usually…
It makes a process that is usually annoying into something easy, fast and secure. I got my funds instantly.
I recommend cosmo 100%.
June 25, 2025
Unprompted review
Good; can be slow
I have been using this processor for 6 months now to get paid from a site I use. I have had an issue a few times which was sorted out efficiently even on a public holiday.
As the saying goes judge a company on how they deal with the problems as they are bound to arise. Thank you Tom & cosmo team for being professional
June 24, 2025
Unprompted review
Very helpful
Very helpful, all was solved very fast, i highly appreciate your help
June 19, 2025
Unprompted review
Cosmo payment has not forgotten what it…
Cosmo payment has not forgotten what it means to provide excellent customer service. Something so many other companies have lost when dealing with clients. Every time I've reached out to support I have been responded to immediately and with the kind of support I am looking for and need. I recommend this company to anyone need an online payment system.
June 17, 2025
Unprompted review
its been 10 days that im having issues…
its been 10 days that im having issues to transfer money secondary to my european bank account.
no post from CP to mention anything if they having issues with bank transfers.
they waisting my time with non sense without giving me an answer whats going on.
very frustrating.so im gonna have to order i guess a physical card ..and its me thinking prob its all a game CP they playing to force people to get the card cause obviously they making extra money with it.
awful company and service
June 13, 2025
Unprompted review
Reply from Cosmo Payment
Hello, there is no post as there are no issues regarding any of our services at this time, more than likely there is an issue with your personal account or the details you input for your transfer. The card is absolutely not something that brings any profit, in fact it is the opposite, the card only costs 12.95 USD and you can spend with it for free, and we lose in the long run in order to provide this service. Please get back to us with your email as soon as possible so we can guide you on using your transfers correctly.
Thank u for everything
Thank u for everything, thank u for help me when I need , for Fast reply to me and for the advices 🤍
June 11, 2025
Unprompted review
Customer service is superb
Customer service is superb. Im being honest. They answer VERY fast and are very nice. Literally helped with anything I needed, which is important because I feel like good customer service is one of the keys when it comes to customer satisfaction. Good job!
June 11, 2025
Unprompted review
Support team
Support team, help me with my issues in a fast and professional manner.
May 15, 2025
Unprompted review
The advisor was very helpful and the…
The advisor was very helpful and the responses were very quick.
My issue was resolved in good timing
May 15, 2025
Unprompted review
Very helpful in any problem encountered…
Very helpful in any problem encountered as a new customer !Prompt and professional !
April 22, 2025
Unprompted review
Very helpful and understanding
Very helpful and understanding, always fast reply! I recommend!
April 15, 2025
Unprompted review
I have problems with technology
I have problems with technology, and they walked me through it and made many accommodations and helpful
March 22, 2025
Unprompted review
Customer support In internet systems
In internet systems, it is very important for customer support to be efficient and fast when the customer needs it.
In companies that operate with money, like Cosmo, this is even more important. And in this case, Cosmo's support has always been very helpful and fast when I needed it.
February 25, 2025
Unprompted review
great payment method
At first sight it was a little complicated but since i use this plateform and everything is very fluid, easy and im happy of the fast transfer method, support are reactive too
January 31, 2025
Unprompted review
Reply from Cosmo Payment
Hello Ana Brigitte Odette Cerramon, unfortunately you sent so many emails that you had 6 agents answering different things as the threads were broken. Additionally, every time you send a new email it sends all your emails to the back of the list, delaying your response time - all we’re trying to do is help.
Keep in mind these are YOUR bank details, not ours, and still we are helping you as humans with your bank details. We send to thousands of banks around the world we don’t know the specifics for each one, it is up to you to know which bank details you need. Additionally, are not located in Europe. We can 100% confirm that transfers are working correctly in Saint Jean de Luz, France, however we have also offered to send your money back to Streamate.com if you wish.
We have support every single day and answered all your emails within one business day. Additionally, we see that you were indeed able to send to your bank as you now input the correct details.
We do apologize that this was frustrating for you, but you need to understand our side as well, we are not Revolut, we don’t have access to your account details, we can only provide general guidance based on what you tell us.
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