absolutely excellent live advisor aina got to my query and sorted it out with a bonus for me aswell in 10 mins brilliant costa keep it up xxx
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See what reviewers are saying
I play on various sites and play the same game (big bass bonanza) I can clearly say that Costa bingos version is drier than ghandis flip flop, over 1400 spins on 50p to get 2 bonuses that both paid un... See more
Company replied
Poor selection of games, games bonuses are only available once you’ve lost all your real money which to me is backwards. Slow website which regularly crashes & logs you out… even half way through a... See more
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I have always had an enjoyable experience whilst on the site. There are plenty of options from bingo,slots and instant win games to promotional and jackpot games. The site is easy to navigate and ther... See more
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Company details
Information provided by various external sources
Play online bingo with us - UK's biggest bingo community. Discover our world of fun bingo games and slots where you can win real cash with Costa Bingo!
Contact info
United States
- www.costabingo.com
3.6
Average
253 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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absolutely excellent live advisor aina…
absolutely excellent live advisor aina got to my query and sorted it out with a bonus for me aswell in 10 mins brilliant costa keep it up xxx
April 11, 2026
Unprompted review
Reply from Costa Bingo
Hi Amanda,
Thank you for your kind words about our agent. They work hard to give customers clear, friendly support, and your review shows that effort paid off.
Hearing this makes a big difference to them and to the whole team. It reinforces the value of what we do every day.
Your recognition encourages us to continue focusing on personal, supportive service.
We’re grateful you shared this with us and happy your experience was so positive.
Kind regards,
Costa Bingo Team
Reply from Costa Bingo
Hi Dace,
Thank you so much for taking the time to share your review with us! We truly appreciate your feedback and are pleased to hear you had a great experience with our support team.
We hope you'll continue to enjoy the time you spend with us and we look forward to providing you with many more exciting and rewarding experiences in the future.
Your satisfaction is our top priority, and we're always here to assist you whenever you need.
Thank you again for choosing to play with us!
Warm regards,
Costa Bingo
Reply from Costa Bingo
Hi Tomasz,
Thank you for highlighting the support you received. Our team works hard to provide clear, reliable service, and it’s good to see that reflected in your experience.
Your words will be shared with the entire team directly. Positive reviews like yours remind everyone of the value of their effort.
It’s motivating to know customers feel well looked after.
We’re pleased your time with us was so positive and appreciate your feedback.
Kind regards,
Costa Bingo Team
like all sites rigged
like all sites rigged, i know rng rigged number generator, so anyway see all the negs reviews and thought i would give it ago ive had an account for over 2years i put on £10 won £50 so balance £60 i played it down to £5ish got it back to £65 then the F you mode activated and i lost it all again plus a further £80 of dead wins, normally i play thru a good £2000 on most sites but this one annoyed me so much so quick im out!
January 2, 2026
Unprompted review
Reply from Costa Bingo
Hi Nathan,
Thank you for leaving your review. We understand why questions about fairness can arise, especially if you’ve gone through a difficult streak. Please know that every spin or bingo call is random and generated by certified systems. These are checked regularly by independent auditors to make sure the outcomes are fair and in line with strict regulations.
Randomness by its nature creates patterns that can feel uneven - long periods with fewer wins and sudden streaks of better luck, but the process behind it never changes. Every customer has the same chance every time.
We’ve also reached out to you via the Trustpilot review form so we can take a closer look at your account. That way, we can give you specific reassurance and answer your questions in more detail.
Kind regards,
Costa Bingo Team
I would like to thatDenise M for all…
I would like to thatDenise M for all her help so quickly
December 30, 2025
Unprompted review
Reply from Costa Bingo
Hello Janet,
Thank you for recognizing the help you received from our agent. Their focus is always on making sure customers feel supported, and your comments show that effort came through.
We’ll make sure your review reaches them. Feedback like this is a boost for the whole team and confirms we’re delivering the right level of care.
It’s important to us that you left with a good impression, and your review helps highlight the value of that.
We appreciate your words and are happy your experience was so positive.
Kind regards,
Costa Bingo Team
Great service
December 20, 2025
Unprompted review
Reply from Costa Bingo
Hello Tom,
Thank you for pointing out the work of our support team. We want every customer to feel comfortable reaching out, and your comments show this came through.
It’s valuable for the team to see recognition of their effort. It also motivates us to keep building on the strengths that matter to customers.
We’re glad you had such a good experience and appreciate your review.
Kind regards,
Costa Bingo Team
It used to be a good site and when you…
It used to be a good site and when you played the slots you got good value for your money,now they just take your money as fast as they can and don't get a good play on them .Even when you eventually manage to get a bonus you are lucky if you win £3 it's terrible.
December 17, 2025
Unprompted review
Reply from Costa Bingo
Hello, Raymond!
We appreciate you sharing your thoughts. It can be frustrating when luck doesn’t seem to be on your side, and we want to give you some clarity about how our games work. Each spin or bingo call is produced randomly by RNG technology that is tested and approved by accredited third parties. This ensures that no outcome can be influenced by the operator or anyone else.
We know it can feel otherwise in the short term, but streaks, both good and less so, are a natural part of randomness. The important point is that the system itself is transparent and secure, with the same chance of a win for everyone.
We’d like to look into your case more closely to provide tailored feedback, so we’ve reached out through the Trustpilot form. Once we have your details, we’ll review and respond directly.
Best regards,
Costa Bingo Team.
This used to be a good site
This used to be a good site , I won I withdrew and had no problems , I won this last time and now they have closed my account , I sent in everything they asked for in ID and now can’t even chat to anyone as chat keeps booting me out and asking me to send a form ( which I have ) so frustrating… be careful spending your hard earned money on here , they may be in trouble and have stopped paying out ?
November 17, 2025
Unprompted review
Reply from Costa Bingo
Hi Karla,
Thanks for leaving your review. Verification is something we must complete from time to time to confirm details and keep accounts safe. It’s a simple request, but one that carries a lot of weight when it comes to ensuring that our environment is secure and that we meet the standards expected of a licensed operator.
We appreciate that this can feel inconvenient when all you want is a smooth experience, but it’s a safeguard that benefits not just you, but the entire community of customers on the site. It’s there so that transactions remain reliable, play remains fair, and accounts are not at risk.
We’ve reached out via the Trustpilot review form to collect the information we need to take a look at your case and work on a resolution as quickly as possible.
Kind regards,
Costa Bingo Team
Maria helped with a withdrawal issue
Maria helped with a withdrawal issue. She was very pleasant and made me feel like I had been heard. The response was very detailed but easy to understand and I had my problem solved very quickly.
November 25, 2025
Unprompted review
Reply from Costa Bingo
Hello Kristy,
Thank you for your kind words about our agent. They work hard to give customers clear, friendly support, and your review shows that effort paid off.
Hearing this makes a big difference to them and to the whole team. It reinforces the value of what we do every day. Your recognition encourages us to continue focusing on personal, supportive service.
We’re grateful you shared this with us and happy your experience was so positive.
Kind regards,
Costa Bingo Team
Reply from Costa Bingo
Hi Stacey,
Thank you so much for taking the time to share your review with us! We truly appreciate your feedback and are pleased to hear you had a great experience with our support team.
We hope you'll continue to enjoy the time you spend with us and we look forward to providing you with many more exciting and rewarding experiences in the future.
Your satisfaction is our top priority, and we're always here to assist you whenever you need.
Thank you again for choosing to play with us!
Warm regards,
Costa Bingo
Reply from Costa Bingo
Hi Julie,
Thank you for your kind feedback!
We're glad to hear that our team was able to assist you quickly and efficiently.
If you ever need help again, don't hesitate to reach out, we're always here to support you! 😊
Best regards,
The Costa Bingo Team
I would like to thank Alexandra for…
I would like to thank Alexandra for being proffesional and helpful
October 17, 2025
Unprompted review
Reply from Costa Bingo
Hi Leo,
Thank you for sharing your review with us! We're so glad to hear that our support agent was able to assist you and that your issue was resolved to your satisfaction.
At Costa Bingo, we’re committed to giving you the best gaming experience and support. Your kind words truly motivate us to keep doing our best.
We hope you continue enjoying our games and have many more exciting moments with us in the future. Thanks again for choosing us, and we look forward to seeing you again soon!
Best regards,
The Costa Bingo Team
Denisia m was quick to answer my…
Denisia m was quick to answer my question and make me be in a good mood I am happy to have had a good win
October 1, 2025
Unprompted review
Reply from Costa Bingo
Hi there Sam,
Thank you for your kind feedback! We're glad to hear that our team was able to assist you quickly and efficiently.
If you ever need help again, don't hesitate to reach out — we're always here to support you! 😊
Costa Bingo Team,
Adenine C was a great help and resolved…
Adenine C was a great help and resolved my issue quickly.
August 31, 2025
Unprompted review
Reply from Costa Bingo
Hello Mike,
Thank you so much for taking the time to share your wonderful review of our slots and bingo games. It truly makes our day to hear from happy players, and we’re delighted to know that you’ve had such an enjoyable experience with us!
Our team works hard to deliver exciting games and a memorable gaming experience, and your kind words are a great acknowledgment of their efforts. We’re very grateful for your support and for choosing to spend your time with us.
We hope you continue to enjoy everything we have to offer, and we look forward to bringing you even more fun and entertainment in the future. Once again, thank you for your kind feedback!
Best regards,
Costa Bingo Team.
Not happy!
Won £1900 2 days ago. Asked for id sent it off but you are saying utility bill doesn’t match address on costa, when clearly it does. Now closed my account and not replying to my emails!
This is so stressful!
I have replied to you, and will also be going to the gambling commission as I’ve sent my id and you still won’t pay!
Updated….after a week of going back and forth and sending lots of documents and complaining I eventually got my withdrawal.
August 19, 2025
Unprompted review
Reply from Costa Bingo
Hi Rachel,
We apologize for any inconvenience our verification process may have caused you. As a responsible and reputable operator in our industry, we are obliged to conduct regulatory checks to verify our customers' details at various stages of their engagement with us.
These checks involve requesting certain documents that meet both our internal standards and regulatory requirements. This allows us to maintain a safe and fair gaming environment for all our customers.
We would be more than happy to look into your case and work towards a swift resolution. We have reached out to you privately to gather additional details. Thank you for your understanding and cooperation.
Warm Regards,
Costa Bingo Team
Maria the best helper
I have been assist today by lovely person her name was Maria. Such a good service. I wish I could speak to Maria all the time
July 21, 2025
Unprompted review
Reply from Costa Bingo
Hello Izabela,
Thank you so much for taking the time to leave us this lovely review! We’re absolutely delighted to hear that you had such a positive experience with our support team.
It’s always our goal to provide helpful, friendly, and efficient service, and it means a lot to know that we made a good impression. Feedback like yours keeps us motivated to continue offering the best support possible.
If you ever have any questions or need assistance in the future, please don’t hesitate to reach out, we’re here for you.
Warm regards,
The Costa Bingo Team
Absolutely brilliant site
Absolutely brilliant site. Been playing on here for a while. Won £2400 yesterday. Couldn’t believe it. Thought I would have trouble receiving my winnings. But no. Was paid into my accounts today. No problem. Thank you Costa.
July 17, 2025
Unprompted review
Reply from Costa Bingo
Hi Mrs. Root,
Thank you so much for your amazing review! It's great to hear you had such a good time on our website!
We know how important a fast withdrawal process is to our customers, and we are dedicated to providing the shortest possible timeframes.
We thank you for choosing Costa Bingo as your gaming destination, and we wish you many more thrilling and rewarding experiences with us ahead!
Kind regards,
CostaBingo Team
I was given what I needed very quick service
Very good service , dealt with quickly
May 30, 2025
Unprompted review
Reply from Costa Bingo
Hello Kim,
We truly appreciate your kind words and the time you took to share your experience!
It's wonderful to hear that you found our service prompt and satisfactory. This reflects the dedication of our team to ensure that every player enjoys their time with us. Thank you once again for your feedback, and we look forward to welcoming you back at Costa Bingo for more thrilling games and prizes!
Warm regards,
Costa Bingo Team
Awful site
Well what can i say,after not playing this site for months i decided to play today what a joke this site is now,empty spin after empty spin,couldn't even build back up to my deposit,needless to say i won't be back again,complete rip off site now.
May 17, 2025
Unprompted review
Reply from Costa Bingo
Hi Jammy,
Thanks for sharing your thoughts with us. We know that experiences with games of chance can vary quite a bit, and it’s completely understandable that not every session feels rewarding.
We’ve reached out through Trustpilot to get a bit more information, as it’s always helpful for us to understand the full picture when someone takes the time to share feedback. Every bit of input helps us reflect on how people experience the site overall.
Wishing you all the best,
The Costa Bingo Team
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