Costco Wholesale Reviews 2,889

I’ve always heard Costco prides itself on customer service, but today was extremely disappointing.

I came in today at the Southlake location and spent $909, including several items and a PS5 Pro console. As required, I went to customer service with my receipt to pick up the console. Unfortunately, the associate helping customers was tied up with another issue regarding a discount that lasted about 10 minutes. I was already on a tight schedule because I had to pick up my kids.

I politely asked another employee standing at the counter if he could assist me, and I was told I had to wait for the same associate. A few minutes later, that employee asked someone else to help me. That person walked past me, went behind the counter, and started chatting with another employee instead of helping me. I waited another couple of minutes and realized no one was taking my situation seriously.

At that point, I had no choice but to leave. I asked where returns were and ended up returning my entire cart, not just the PS5, because I was so upset with how the situation was handled.

While returning the items, the employee who walked past me asked if he had passed me at the counter. I confirmed that he did and explained that this was the reason I was returning everything. There was no attempt to fix the situation, no effort to make things right, just a quick “sorry” and he walked away.

I’m sure Costco won’t miss a $909 purchase, but I will gladly take my business elsewhere. The entire experience made me feel ignored and disrespected, and honestly, it left me feeling discriminated against. Whether intentional or not, that’s how it came across.

Very disappointing experience, especially for a store known for valuing its members. Hopefully this doesn’t happen to someone else.

I have to get this off my mind. As an avid sneaker collector, I was genuinely excited for the opportunity to purchase the Nike SB Costco Dunks. I understand and can accept a release that is not heavily advertised or announced in advance, but what really bothers me is the way Costco management and logistics chose to handle it. By limiting the release to only a handful of locations, they effectively alienated thousands of loyal members who never had a real chance to participate. That decision just does not sit right with me, and it honestly pushed me to the point of seriously considering canceling my Costco membership altogether.

To make matters worse, I spoke with a manager at the Costco I usually shop at today and mentioned that I was thinking about canceling both my membership and my Costco credit card. His response was flippant and dismissive. He told me to go ahead and said my credit would take a hit. That kind of attitude was disappointing and unnecessary, especially coming from someone who represents a company that prides itself on customer service and member satisfaction.

Costco could have easily handled this in a much more fair and inclusive way. A simple online raffle or a first come first served release through their website would have given all members, regardless of location, an equal opportunity. Instead, it felt like the majority of members were left out of the process entirely, which undermines the idea of being part of a membership based warehouse club in the first place.

I know I am only one customer and probably just a drop in the bucket, but I also carry memberships with Costco, Sam’s Club, and BJ’s. At some point, you start to evaluate where your loyalty and your money are best appreciated. Maybe it really is time to shed one of those memberships and focus on the companies that make their customers feel valued rather than brushed aside.

#Costco #nike #nikesb #nikesbdunk

Horrible experience with Costco.com order. Ordered washer and dryer 30 days ago. Order #1253060393. Their scheduling service is terrible and does not allow you to pick a delivery window. When I finally could talk to someone it was too late to change the time slot and had to reschedule. When it finally arrived the driver did not want to delver because of a little snow in the driveway. They never called my cell and just ended up taking off with my son standing in the driveway. We would have accepted delivery in the road and carried it in ourselves. I tried to call during the delivery but got many prompts and put on hold waiting for someone to talk to. Ended up canceling the order a month after ordering it. Now we have to pick up from somewhere else. Never using Costco.com again after this experience.

Costco at Northridge, California. Worst customer service that I have ever seen whoever reads this review I suggest to go to Sam’s Club. They really know how to treat a customer. The Costco at Northridge supervisors need to get retrain on customer service. They never help and they’re very rude with disabled people.

I love Costco! There's food samples so you're free food. The pizza tastes DELICOUIS along with the Stawberry Banna Smoothie. The Chicken Bakes are also really good and the coats you can buy are really warm and good (depending on the brand!).

We love costco but just cant justify the prices recently, used to be top tier

Adriana in eyeglasses was extremely helpful in explaining, selecting, and showing me the best eyeglass frames to work with my new lens prescription. She save me a lot of time.

Why would you ruin a good thing..... Rotisserie Chicken--- NOW smaller and thrown in a bag (like everyone else).
Muffins-- Those big fluffy muffins are, NOW 1/2 the size and dense as hell.......
Evidently it's profits before quality....
Just a few reasons we stopped shopping there and NOW GO TO SAMS CLUB!!!!!?

Order #1257919104 – Missed Delivery
The dishwasher delivery was scheduled for yesterday.
The driver called and said he was 10 minutes away but never arrived and never called back.
The order still shows “Out for delivery.”
I tried calling Costco Logistics multiple times, but it is very difficult to reach anyone.
This was a missed delivery after driver confirmation, causing serious inconvenience.
Costco needs to improve their logistics and ensure accountability.

My name is Roberto Rodriguez and my wife's name is Delia Rodriguez. We have been active Costco members for 20 years. Today, January 21, 2026, we went shopping at the Costco in Durham; we spent $547.00, as we had two shopping carts full of products. But upon reaching the exit, someone from the back shouted, "Check those people carefully!" Only my wife and I were subjected to a thorough inspection; they checked every single item meticulously, and we wasted a lot of time. There was a long line behind us, and everyone was staring at us as they read the receipt item by item. They made us feel incredibly embarrassed and humiliated. We were singled out and searched so thoroughly, simply because we are Hispanic, as if we were thieves. We have strong spiritual and moral values ​​and are incapable of stealing what doesn't belong to us. This is called racism. We have been loyal customers of your store for many years, but we are deeply disappointed with the treatment we received today. We want you to know that there are honest and decent people in all races, and we deserve to be treated with respect.

This company is deceiving people to join their membership. I was promised a $40 shop card if I joined in December using a promo code at the checkout and I wad told the $40 gift card would come in 2 weeks. Now they are fasley stating I am not eligible for the $40 gift card because they falsely claim there was small print that was NOT visible on their website that stated I needed to select auto renew in order to get the $40 gift card. They are falsely advertising on their website to get people to join. Then a supervisor refused to override it when I was told by the shop card dept that supervisors can override it and give me the $40 I was promised. Costco is lying in their advertising.

Most of the floor staff look allergic to actual work. Endless wandering, fake “busy” movements, and long coworker conversations about absolutely nothing. When real work is unavoidable, productivity drops to a crawl. Hard to believe this is the same company that markets efficiency and value. Managers are clearly the source of the problem.

Costco extended my membership by mistake. My review is very good here because I had a very easy, short and straightforward conversation with the customer support. I know from experience that this is not very common. Also when I used Costco I always was very satisfied with everything

There is no better way to get high quality meat and fish shipped directly to your door. I have also purchased cold weather gear and luggage through the website. It is in many ways better than standing in line at the store.

Ordered online folger's coffee and showed availability next day. Got email, saying out of stock. No inventory control. Also, my delivery was miss delivered by federal express.

Costco the store? Great. Costco's trade in partner for smartphones, laptops, etc.? Garbage. Untrustworthy. Deceitful. Costco should look for another partner. Folks, shop other venues for trading in your used electronic equipment. Stay away from Costco's partner Phobio.

Totally a scam/fraud website, I paid £50 for a initial payment for a garden shed & never heard from them again despite trying to contact them so don’t deal with them it was cashed by someone called AngelitaHorton2.eslmail.com c/o PayPal, I didn’t get my money back but at least I hadn’t paid the full price, so be very careful.

I got my Friend to get a Costco card n even convinced them to take the Privilege card, The Costco manager promised me a Gift Card at Rego Park but made me feel so humiliated by saying tht sorry it doesn’t show in the system tht u got someone. Mark who is in Customer Service is very Rude. He thinks he owns Costco. Nevertheless im never gonna recommend anyone ever.

Website and customer service are very difficult to deal with. Could not sign up for membership online and forced to call the number. Customer service at the number was almost impossible to reach with the looped recordings and default back to the main menu. Reaching a live person was of little help. Why make it so difficult for the customer to sign up for a membership and to use the military discount promised.

I think it will be not so difficult to put all items in each store on web. Therefore i could choose the store which have the item i am looking for and go to buy it there.