The team were so incredibly helpful!! From Isaac putting a hold on the furniture we wanted over the phone and talking us through our options when we got in store, to Alex who really, really helped us... See more
Company replied
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The service I received at the Cambridge Cotswold Company Outlet today was excellent. All the staff were very helpful and knowledgeable, but a special mention goes to Alex. He dismantled and wrapped m... See more
Company replied
I like the furniture, it is well made and looks nice. The first chest of drawers I bought in 2024 was delivered by the Cotswold Company's own van, but the second one which I bought this last Black Fri... See more
Once more I attended the outlet in Cambridge to purchase a table. Very pleased with the price and once again I had the pleasure of being served by Alex. As before he was very professional and knowledg... See more
Company replied
Company details
Written by the company
We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.
Who are The Cotswold Company?
Written by the company
- Beautiful Products
- Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
- A responsible business
- We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
- Quality you can trust
- Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.
Contact info
Coldhams Lane, CB1 3ET, Cambridge, England, United Kingdom
- 01223935116
4.5
Excellent
14 reviews
Asks customers to review
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The two gentleman my husband and I saw…
The two gentleman my husband and I saw in Cambridge were both very helpful
June 19, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Alex was so helpful
Alex was so helpful but also very professional.
A great asset to a great company!
June 11, 2026
Unprompted review
Reply from The Cotswold Company - Cambridge Outlet
Good afternoon John Cunningham,
We are so pleased to hear about your positive experience with our team member. We truly appreciate your kind words.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Alex was amazing
Alex was amazing. A truly positive experience from start to finish
June 7, 2026
Unprompted review
Reply from The Cotswold Company - Cambridge Outlet
Good afternoon Clare,
We are so happy you had a positive experience from beginning to end. We appreciate your kind words.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Very good customer service
Very good customer service...kept informed of delivery time/date. Puchased 2 orders..one from the store and one on line.
April 8, 2026
The team were so incredibly helpful!
The team were so incredibly helpful!! From Isaac putting a hold on the furniture we wanted over the phone and talking us through our options when we got in store, to Alex who really, really helped us to make the final decisions!! His design knowledge was so supportive. Amazing, friendly and professional staff. Highly recommend this store!
February 21, 2026
Unprompted review
Reply from The Cotswold Company - Cambridge Outlet
Good afternoon Iman,
We're happy to hear the team was so helpful, from holding your furniture to assisting with your final decisions. It's great to know their design knowledge was supportive. Thank you for recommending our store!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Quality products & good customer service
I have made a couple of purchases from this store and gent called Bhanu served me both times - very helpful - a pleasure to deal with. Good quality items also.
Thanks.
December 24, 2025
Unprompted review
Reply from The Cotswold Company - Cambridge Outlet
Good morning Mark Bickley,
We're happy to hear that you found our service helpful and that you are pleased with the quality of your purchases. We appreciate you taking the time to share your positive experience.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Excellent service and great value for money products
The service I received at the Cambridge Cotswold Company Outlet today was excellent. All the staff were very helpful and knowledgeable, but a special mention goes to Alex. He dismantled and wrapped my dining table and carried it to the car for me.
I got a fabulous extending table for half price! Highly recommend this place.
December 29, 2025
Unprompted review
Reply from The Cotswold Company - Cambridge Outlet
Good morning Sarah F,
We're happy to hear that you had such a positive experience at our outlet. It's great to know the team was helpful, and we appreciate your highlighting their assistance with your table. Thank you for recommending us!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Great shopping experience at Cotswold Cambridge
Alex and Mark have been extremely helpful with our purchase of wardrobes and bed, explaining things very clearly. Highly recommended.
December 27, 2025
Unprompted review
Reply from The Cotswold Company - Cambridge Outlet
Good morning Shibo Z,
We're happy to hear that our team provided such clear explanations and assistance with your wardrobe and bed purchase. Thank you for your recommendation!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
I like the furniture
I like the furniture, it is well made and looks nice. The first chest of drawers I bought in 2024 was delivered by the Cotswold Company's own van, but the second one which I bought this last Black Friday, was delivered by a different company so although put in the bedroom (ground floor) was not unpacked. It was a lot smaller than the first one luckily so I was able to do it myself, but being a 72 yr old female with arthritis and living alone, it was a little difficult, but I would prefer that the delivery men could do this and take the packing away. Maybe because it was in the sale and the company were very busy this was not done! Otherwise all was excellent
December 9, 2025
Good service
Lovely and helpful man, Alex, in the Cotswold Outlet in Cambridge. He went ‘above and beyond’ to help me, including finding out how much a delivery would cost. I shall buy from there again.
December 19, 2025
Unprompted review
Reply from The Cotswold Company - Cambridge Outlet
Good morning Helen,
We're happy to hear that you had such a positive experience! We appreciate your kind words and are so glad that our team member was helpful. Thank you for your feedback; we look forward to your next visit.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Great experience
All the staff I was in contact with were very helpful and professional, especially Matt who assisted by sending photos on email to save me coming to the store.
Matt also suggested delivery companies to use which was very helpful!
December 17, 2025
Unprompted review
Reply from The Cotswold Company - Cambridge Outlet
Good morning MattFox,
We're happy to hear that our team was helpful and professional! We appreciate your mentioning the assistance with photos and delivery options. Thank you for your positive feedback.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Alex and Bhanu!
Alex and Bhanu have helped us with a number of items for our new home. They have been very helpful in assisting us in all the pieces we need. The items are always carefully wrapped with protective materials. Couldn’t recommend more!
November 30, 2025
Unprompted review
Reply from The Cotswold Company - Cambridge Outlet
Good morning Charlotte,
We're happy to hear that our assistance with your new home was helpful, and we appreciate your recognition of our careful packaging. Thank you for your recommendation!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Return Visit
Once more I attended the outlet in Cambridge to purchase a table. Very pleased with the price and once again I had the pleasure of being served by Alex. As before he was very professional and knowledgeable. Surprised Cotswold haven't made him manager yet.
October 9, 2025
Unprompted review
Reply from The Cotswold Company - Cambridge Outlet
Good afternoon Colonel Bracegirdle,
We're happy to hear that you were pleased with your table purchase and the service you received. We appreciate your kind words regarding our team member's professionalism and knowledge. Thank you for your feedback!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Ordered two bedside tables online
Ordered two bedside tables online. Came well packaged up and within the time frame.
September 4, 2025
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