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Review summary

Created with AI, based on recent reviews

Evaluating 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their fantastic service, often highlighting their helpfulness, professionalism, and polite demeanor. The delivery service is frequently commended for being on time, efficient, and for the care taken in placing furniture and removing packaging. Many people are delighted with the high quality and beautiful craftsmanship of the products, finding them to be a wonderful addition to their homes. However, some customers experienced issues with their orders, such as manufacturing errors leading to incorrect colors or missing parts. A few people also reported problems with delivery, including delays, warped items, or a lack of communication regarding delivery changes.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their professionalism, helpfulness,... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the delivery teams as great, superb,... See more

Product

Consumers find product quality to be excellent, with many describing furniture as beautifully made, solid... See more

Service

Customers consistently note positive experiences with service, describing it as excellent, first-class, and... See more

Order

Reviewers highlight ambiguous aspects of order, with some customers praising the helpfulness of staff during... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Earle and Ken were absolutely fantastic. They turned up exactly on their scheduled time and got straight to work on building out beautiful media cabinet! Zero input required from me and brilliant cu... See more

Rated 5 out of 5 stars

Ordered On line - regular updates on progress of order - great delivery team - Tyrell and Morgan did a fantastic job - took all the packaging away !!! and placed furniture in the right rooms - Great s... See more

Rated 5 out of 5 stars

Beautiful well built furniture. We ordered a Camille table with 4 lime wash oak rattan back chairs which now look lovely in our newly renovated kitchen. Thanks to Matt and Earle who delivered and pu... See more

Rated 5 out of 5 stars

What a fantastic service from your delivery drivers - Gary and Jake. Nothing was too much trouble for these two lads. Tight corners, two flights of stairs and tight turns - but they managed with a smi... See more


4.7

Excellent

TrustScore 4.5 out of 5

77 reviews

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1-star

No history of asking for reviews

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Rated 5 out of 5 stars

Earle and Ken were absolutely…

Earle and Ken were absolutely fantastic. They turned up exactly on their scheduled time and got straight to work on building out beautiful media cabinet! Zero input required from me and brilliant customer service throughout. Very quick and efficient!

The furniture itself is beautifully made and a wonderful addition to our media room.

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Ordered On line

Ordered On line - regular updates on progress of order - great delivery team - Tyrell and Morgan did a fantastic job - took all the packaging away !!! and placed furniture in the right rooms - Great service

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Cotswold company

Delivery on time, assemble carefully done and on time.
Both Ian and Bismark were clean and caring for our home.
I would not hesitate to use Cotswold company again.
Thank you

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

Overall an excellent experience.

Overall an excellent experience.
Product delivered today (by Bernard and Satar) on time, efficient and very sociable. They even moved the old furniture for us mobility challenged older citizens. Highly recommended.

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Incredible quality and delivery service

I received my order yesterday of a coffee table, dining room table and chairs and I am so pleased with the quality of the furniture and also the fact there is a standard 15 year guarantee. I had also received a free wood sample before I placed my order which was so helpful to see what it might look like in my house before buying and made my decision much easier since I was buying online. I will definitely look to purchase again in the future. I would also like to thank Gary and Jake for their help delivering the furniture into the room of my choosing and did a brilliant job of bringing in the many large boxes for my order 6656256 within my chosen delivery time. Thank you again!

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service! Ordered two sofa beds in error, Natasha and all the people I spoke too at TheCotswold Company, were amazing and supportive. The sofa bed is high standard, really happy with product. The drivers were polite and friendly. Would highly recommend this company snd will use again.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Ontime

Ontime, unpacked and placed furniture in the room where required.
Anthony P & Anthony L.

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Great delivery service

Ordered Camille sideboard , beautiful solid wood. Delivery was on time and efficient. Charlie and Tomas were lovely people making it feel more like a treat than a delivery. They unpacked and carefully placed the furniture in position. (Order no6600127)

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Punctual Delivery

The goods arrived on time, and from the original projected delivery date to the time slot given on the actual day of delivery, we were emailed and texted regular updates. Morgan & Tyrell, the delivery team, were courteous, respectful of our property and extremely helpful in taking two single beds and mattresses up two flights of stairs to an attic bedroom.

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful piece of furniture

Beautiful piece of furniture, delivered by Sam and Simon who were prompt, cheerful and professional. From the original purchase in store with Paul F. to final delivery, absolutely excellent service. Highly recommended. Thank you x

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

Simon K and Siu-pai were excellent

Simon K and Siu-pai were excellent, very professional and courteous . They managed to get the furniture up a very awkward stair case.
Made sure the furniture was as it should be on delivery.

Order no - 6600217

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

Bedroom furniture

Received my order today. Furniture quality is excellent.

Matthew and Courtney who delivered the order were great. Very professional and courteous. Took the time to ensure that furniture was placed in the correct room and I was entirely happy before leaving. Extremely polite and took time to remove their shoes and ensure they cleaned all of the rubbish away for me. I would highly recommend Cotswold and their staff

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Bath Cotswold store

We found Lily at the Bath store to be very helpful and we ordered several items all of which were taken competently
The Bath store has many displays that will make your choice easier and enjoyable
On our delivery date -Ian and Siu-Pai carefully and professionally carried out their tasks of bringing all our bedroom furniture to our home and that also included installing two double wardrobes which were extremely heavy
First-class service and beautiful furniture

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous chest of drawers and Raf and…

Fabulous chest of drawers and Raf and Sam delivered the unit in the timeframe arranged and were even kind enough to take it upstairs for me and put in situ in the room. Both very polite, friendly and helpful. Would definitely recommend.

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

New pantry, no mess!

Bought a new single pantry from the shop in Godalming, beautiful store and very helpful staff. Was delivered to the door of my 2nd floor flat by 2 helpful gents, Morgan & Tyrell, who set everything up quickly and easily ready to go! Have already started stocking shelves & cleared the clutter from my countertops, thank you!

March 10, 2026
Unprompted review

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