We had such an exceptional experience with The Cotswold Company in Harpenden that we felt compelled to leave a review. We're renovating our home and, over the past year, we've dealt with co... See more
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Harsha in the Harpenden store was very helpful friendly and efficient. The delivery guys Anthony and Cambery arrived on time and placed the furniture where we wanted it Great service and the furni... See more
Company replied
I'm very pleased with the quality of my sofabed. The delivery was on time and the delivery men were helpful, efficient and polite. I was not very impressed with having to put the bed assembly into th... See more
Company replied
Great friendly welcoming with a big smile and polite engagement. My dog Arlo loved the all dog treats and attention. Well organised interior.
Company details
Written by the company
We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.
Who are The Cotswold Company?
Written by the company
- Beautiful Products
- Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
- A responsible business
- We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
- Quality you can trust
- Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.
Contact info
High Street 16, AL5 2TD, Harpenden, England, United Kingdom
- 01727 798471
4.8
Excellent
113 reviews
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What a great experience it’s the 3rd…
What a great experience it’s the 3rd occasion I have purchased items great furniture and the staff were amazing, Charlotte you really are a star and so helpful.
June 10, 2026
Unprompted review
Reply from The Cotswold Company - Harpenden
Good morning Peter Saul,
We're so glad you had another great experience with us! We appreciate your kind words about our furniture and staff. Thank you for your continued support!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Such a lovely shop
Such a lovely shop. Staff were so helpful and knowledgeable. Highly recommend a visit! From a very happy customer
June 20, 2026
Unprompted review
Staff were so welcoming and helpful on…
Staff were so welcoming and helpful on my recent visit to their lovely shop. Will definitely be back again soon!
June 20, 2026
Unprompted review
The Harpenden staff are amazing
The Harpenden staff are amazing. So welcoming and knowledgable. Charlotte is really attentive and really helped my elderly father when we came in. The quality of the products and store displays are brilliant. Keep it up
June 13, 2026
Unprompted review
Reply from The Cotswold Company - Harpenden
Good morning G Smith,
We're so pleased you had such a positive experience at our store and appreciate your kind words about our team and product quality. Thank you for your feedback!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
One of the best stores in Harpenden!
Immaculate store and very friendly and welcoming staff. I always enjoy my visits, so nice to have good quality furniture available right on the high street!
June 21, 2026
Unprompted review
Excellent service. We were valued as customers.
We phoned up before we came. Arriving we had a friendly welcome and detailed information.
The product we purchased had a price reduction and because of a previous purchase, we didn’t need to pay for delivery.
June 18, 2026
Unprompted review
I visited the Harpenden Store recently…
I visited the Harpenden Store recently and felt that the staff were not interested. I have lived in Harpenden nearly all my life. I noticed when a couple walked in they were greeted but I felt I was ignored. Some of these customers are pretentious newcomers to Harpenden. I was going to order some items not a large order but a quite a few items. I will not be doing this now and I will not be going back. Sharpen up your act Cotswold Company. Not impressed at all
June 15, 2026
Unprompted review
Reply from The Cotswold Company - Harpenden
Updated 19/6/26
Good afternoon Jules,
Thank you for getting in touch and for providing additional information about your experience.
We appreciate you taking the time to share this feedback with us. While we understand there was no specific incident or individual involved, your comments regarding the overall atmosphere in the showroom are important to us.
I can confirm that your feedback has been raised with the Showroom Manager so that it can be reviewed with the team. We are always looking for ways to improve the experience we provide for our customers, and your comments will help support those efforts.
Thank you again for bringing this to our attention.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
****************************************
Good morning Jules,
Thank you for taking the time to share your feedback with us.
I am very sorry to learn about your recent experience in our Harpenden showroom. This is certainly not the standard of service we strive to provide, and I completely understand how disappointing it must have felt to not receive the same welcome as other customers during your visit.
We want every customer to feel acknowledged, valued, and supported from the moment they enter one of our showrooms, so I am concerned to hear that this was not your experience on this occasion.
I would like to investigate this matter further and discuss your feedback directly with the Showroom Manager to ensure any necessary improvements can be addressed.
To help me look into this fully, I have requested your contact details separately. Once I have received them, I will be in touch to discuss your experience in more detail.
Thank you again for bringing this to our attention. Feedback such as yours is invaluable in helping us improve the service we provide to our customers.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Very helpful when I visited the store…
Very helpful when I visited the store in Bath. Following this and measuring up, I ordered on line which was very straight forward. Everyone I spoke with was very helpful.
June 15, 2026
Unprompted review
Good service and product
We had six dining chairs delivered on time. They are inexpensive, look smart and good value; so far they're working well, being used regularly.
June 2, 2026
Was served by Harsha in the Harpenden…
Was served by Harsha in the Harpenden Branch and she was extremely knowledgeable and helpful . A very good experience , will be going back to order more in the future and will endeavour to be served by her again
June 13, 2026
Unprompted review
Reply from The Cotswold Company - Harpenden
Good afternoon Debra Borlase,
We are so pleased to hear you had such a positive experience with our team member. We appreciate your kind words and look forward to seeing you again!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Query about a product
I had a query and it was dealt with efficiently and professionally.
June 13, 2026
Unprompted review
Friendly, helpful staff.
As soon as you walk through the door you are greeted by member of staff. Without any pressure staff will help you look for items we were searching for. They offered advice and even told us about a sale that was taking place in store. The store itself is beautiful played out, with furniture and furnishings with every item put together really well. They definitely should offer an interior design service, if they don't already!
June 13, 2026
Unprompted review
Fantastic store. Quality products and the staff were courteous and fun.
The staff were courteous and fun.
They explained everything very clearly.
Particularly Mark-Anthony, who is relatively new to the Cotswold store, but will be an asset to them
June 5, 2026
Unprompted review
Reply from The Cotswold Company - Harpenden
Good afternoon Colet Kiss,
We're happy to hear our staff were courteous and clear in their explanations. We appreciate your positive feedback!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Great experience with Charlotte
Charlotte went above and beyond to assist my husband and I in the purchase of our new ottoman bed. We had and initial video call where she showed us the bed. She then followed up via email as we had several questions. She's always replied kindly and promptly. The service with Cotswold has been outstanding so far. We can't wait for our new bed to be delivered!
June 5, 2026
Unprompted review
Reply from The Cotswold Company - Harpenden
Good morning Claudia Pi,
We are so pleased to hear about your excellent experience with our team member and us. We are glad we could assist you so effectively and appreciate your kind words. We hope you love your new bed!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Extremely helpful staff
We had a very warm welcome at the Harpenden store. We told Harsha what we were looking for and she was extremely helpful and our transaction was dealt with quickly and in a very professional manner.
June 4, 2026
Unprompted review
Reply from The Cotswold Company - Harpenden
Good morning Mr Attwood,
We're so glad you had a warm welcome and found our team extremely helpful. It's wonderful that your transaction was quick and professional. Thank you for your positive feedback!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Great customer service
Great customer service. Nancy was very helpful and helped me to make my choice of furniture.
June 2, 2026
Unprompted review
Reply from The Cotswold Company - Harpenden
Good morning Karen S,
We are so glad our team provided such helpful service. We appreciate your kind words!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
The quality of furniture received from…
The furniture received from the Cotswold Company is great quality. I ordered two Chester wardrobes (white & dove grey) along with two Chester draws, three bedside tables and a lovely linen basket. The wardrobes were assembled by Scott & Vasco two really nice guys who were friendly, professional and polite. They assembled the wardrobes perfectly. The furniture items look fantastic. Great job guys, it was a pleasure meeting you both. Thank you.
I would definitely recommend the Cotswold company for their high quality furniture pieces and efficient and accommodating staff (at all levels).
May 26, 2026
Unprompted review
Reply from The Cotswold Company - Harpenden
Good afternoon Amanda Grier,
We are delighted to hear you are pleased with the quality of your furniture and that our team provided such excellent service. It's wonderful to know you are happy with how everything looks. Thank you for your kind feedback and recommendation.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Made two visits to the store to choose…
Made two visits to the store to choose and order bedroom furniture. We were served by Harsha and Charlotte, who were very helpful and knowledgeable.
Excellent and friendly customer service.
May 23, 2026
Unprompted review
Reply from The Cotswold Company - Harpenden
Good afternoon Chris Marven,
We're happy to hear you had such a positive experience in our store. We appreciate your kind words about our team's excellent service.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Excellent service
Plenty of notice regarding arrival time.
Ryan and Bernard were excellent, table was brought through narrow hall with care. Assembly was efficient and quick with minimal disruption. .
May 21, 2026
Unprompted review
Reply from The Cotswold Company - Harpenden
Good afternoon Deborah O'Toole,
We appreciate you sharing your experience. We're happy to hear that you received plenty of notice and that our team handled the delivery and assembly with care and efficiency.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Nancy was very helpful and worked out a…
Nancy was very helpful and worked out a reasonable discount.
May 20, 2026
Unprompted review
Reply from The Cotswold Company - Harpenden
Good afternoon Keith,
We are so glad our team could assist you. Thank you for your kind words!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
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