Delivery today of a large order. Ryan and Chris were extremely polite and helpful . Took everything to a first floor room , unpacked and assembled with care. Great team. Initial sales service and fo... See more
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The delivery drivers were first rate. They unpacked everything and took all the packaging away. They also assembled the top and bottom sections of the dresser, attached the wooden handles, and unpacke... See more
Our 2 delivery guys were great! Bernard and Emerson arrived on time and were very professional and friendly. They removed all the packaging before bringing it into our lounge and they placed it wh... See more
Company replied
Staff very helpful and courteous. No pressure to buy but understood our issue with measurement s etc as do not live in the Harrogate area. Arranged for us to contact them on our return home to make su... See more
Company details
Written by the company
We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.
Who are The Cotswold Company?
Written by the company
- Beautiful Products
- Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
- A responsible business
- We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
- Quality you can trust
- Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.
Contact info
Station Parade 49, HG1 1TT, Harrogate, England, United Kingdom
- 01423 226467
4.8
Excellent
99 reviews
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Excellent staff
Excellent staff, knowledgeable and attentive. Much improved showroom layout.
March 7, 2026
Unprompted review
Really helpful staff very patient
Really helpful staff very patient! Explained everything in great detail very positive experience!
March 6, 2026
Unprompted review
Manager was very knowledgeable about…
Manager was very knowledgeable about the item an very attentive service.
March 2, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Staff in store absolutely fantastic- a…
Staff in store absolutely fantastic- a very pleasant experience. Delivered on time by polite and professional gentlemen. We are however, missing a pair of dining chairs and a small table that was added to the original order, has not been assembled. The delivery guys said they hadn’t been paid to assemble the small table. The delivery company were unable to tell me when my order would be completed.
February 21, 2026
Unprompted review
Reply from The Cotswold Company - Harrogate
Good morning Tim,
I’m glad to hear that you had a pleasant experience in our showroom and that the delivery team were polite and professional.
I can see that our Logistics team have already been in touch to investigate the missing dining chairs and the small table, and they are working to resolve this as quickly as possible.
Regarding the assembly, I am very sorry that it was not mentioned to you at the point of purchase that one of the items from your order is unable to be assembled. While this information is stated on our website, it should absolutely have been highlighted to you in the store. This has been raised with the Showroom Manager so we can prevent this from happening for future customers.
Thank you again for your patience, and we will ensure your order is completed as soon as possible.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Pleasant staff & the delivery men were…
Pleasant staff & the delivery men were very helpful
December 1, 2025
lovely store with helpful staff
The store is really bright and welcoming. We were really impressed by the quality and range of items. Once we found what we wanted, Abi was really helpful - she demonstrated the extending table, made sure we were aware of all colour options, showed us matching items in the same range, and talked us through the order process really clearly. We can’t wait for it to be delivered!
February 15, 2026
Unprompted review
Reply from The Cotswold Company - Harrogate
Good afternoon K H,
We're happy you found our store welcoming and were impressed with our items. It's great to hear that our team member was helpful in demonstrating the table and explaining the order process. We appreciate your feedback and hope you enjoy your purchase!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Staff were friendly and helpful
Staff were friendly and helpful. Even though we shop on the website a lot, it was nice to have personal service.
February 10, 2026
Unprompted review
Friendly knowledable staff
Friendly knowledable staff, good selection of home accessories and furniture
February 8, 2026
Unprompted review
The staff was engaging and very…
The staff was engaging and very helpful.
They made the experience enjoyable and fun, while ensuring that we were fully aware of all the options to choose from.
January 22, 2026
Unprompted review
Great service
Staff were very helpful with our query. Very friendly and polite
January 25, 2026
Unprompted review
Great product knowledge and service
Great product knowledge with friendly, helpful and patient customer service. Impressed as always.
January 18, 2026
Unprompted review
Helpful and excellent customer service
Liam responded promptly to my enquiry and took great care to ensure the delivery to our location was possible. Wouldn’t hesitate to order directly from store in future.
December 3, 2025
Unprompted review
Reply from The Cotswold Company - Harrogate
Good afternoon Mrs C,
We're happy to hear that the enquiry and delivery process met your expectations. We appreciate your positive feedback and look forward to assisting you again!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Good service
December 10, 2025
Unprompted review
Wasn’t happy with the delivery
Wasn’t happy with the delivery. Was expecting the furniture to be unpacked and taken away. With a bad back found this very difficult.
December 4, 2025
Reply from The Cotswold Company - Harrogate
Good afternoon E Scott,
Thank you for sharing your experience.
I’m sorry to hear the delivery didn’t meet your expectations. A one-person delivery was raised at the point of purchase, and regrettably, this service doesn’t offer room-of-choice delivery or unpacking.
I apologise that this wasn’t explained to you at the time of ordering. I appreciate your feedback, and I’m sorry again for the difficulty caused. Thank you for bringing this to our attention, and this has been raised internally.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
We visited the showroom and after…
We visited the showroom and after letting us have a good look around Liam your salesman came to offer advice.
He showed us the type of wood and designs we could have in that range and prices.
Nearly 100 percent sure we went home to check measurements. Then rang with our order.
We were kept updated with delivery details. The delivery men were very helpful and unpacked, assembled and left everything set up and in place.
They took away all the packaging.
We have purchased Cotswold bedroom furniture a few years ago and now have a lovely dining room too.
100 percent recommend
November 28, 2025
Reply from The Cotswold Company - Harrogate
Good afternoon Carol Underwood,
We're happy to hear that you enjoyed your showroom visit and the assistance provided. It's great to know the delivery and setup were helpful. Thank you for recommending us and for your continued patronage!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
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