I was given a delivery date and a three hour slot during which the item would arrive. On the day itself a specific time was given and the van arrived on time. Ryan and Chris were polite, friendly and... See more
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See what reviewers are saying
We were welcomed to the store, given time to look around and when we indicated that we had some questions Paul(Foxall) was really helpful. He had plenty of time for me, answered questions, made sugge... See more
We sales guy (Paul) recognised us from previous purchases and visits over recent years. Very helpful and informative. Good advice on (not) paying extras to have the unit built up for us as it wa... See more
From shop to delivery excellent customer service. The only thing that we felt was a little inflated was the delivery charge and time of delivery. Just shy of £16 for delivery on a product that costs h... See more
Company details
Written by the company
We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.
Who are The Cotswold Company?
Written by the company
- Beautiful Products
- Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
- A responsible business
- We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
- Quality you can trust
- Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.
Contact info
Parade 35-37, CV32 4BL, Royal Leamington Spa, England, United Kingdom
- 01926 956540
4.7
Excellent
108 reviews
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Chester Classic cream dining table
We are extremely disappointed with Cotswold Company. We bought a dinner table expecting quality and durability, but instead we got a product that has not held up to normal household use. When we reported the damage, they sent out a restoration team, only to come back with a report blaming us for “moisture damage” and “improper care.”
This is completely unacceptable. We take very good care of our furniture — and for a company that claims to sell “quality” products, hiding behind excuses and refusing to take responsibility shows exactly the opposite. Instead of standing by their product, they brushed us off and told us to read their “care guides.”
A company that sells expensive furniture should have much higher standards for both their products and their customer service. Unfortunately, Cotswold Company has failed on both counts. Poor quality, poor service, and zero accountability. I would strongly advise others to think twice before buying from them.
October 1, 2024
Unprompted review
Reply from The Cotswold Company - Leamington Spa
Good morning Sevtap Dallaway,
Thank you for taking the time to share your feedback. I am very sorry to hear of your disappointment and the frustration this situation has caused. I truly appreciate how inconvenient this must have been for you.
Following your report of the issue with your Dining Table, we arranged for an independent third-party restoration company to carry out a full inspection. Their findings confirmed that the concerns raised were the result of wear and tear, rather than a manufacturing defect. Unfortunately, this type of damage does not fall within the scope of our 15-year guarantee, which is why we are unable to offer further support on this occasion.
I completely understand that this is not the outcome you were hoping for, and I am sorry we could not provide a resolution that met your expectations. Please be assured that we value your feedback, and it has been noted and shared with our wider team.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
I called in to buy a rug
I called in to buy a rug, the lady who served me said she would get the samples.. she checked the stock and ordered it for me.
She said she would waiver the delivery charge as I couldn’t collect it from the store so we was very happy with the service received.
September 28, 2025
Unprompted review
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