After visiting the store a couple of weeks ago we decided to return an order instore rather on the online because the staff was so helpful. They were really knowledgeable and talked us through the wh... See more
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See what reviewers are saying
The products and delivery were very good. Unfortunately we discovered two chairs with serious cracks on the inside of the feet (not immediately apparent). On the plus side they were replaced fairly... See more
Company replied
Gary & Jake were very polite & helpful. They explained what they were going to do clearly, assembled & placed the larder & wardrobe exactly where we wanted them and then explained what we had to do to... See more
Saffron was very helpful and answered all our questions. Made the whole experience a pleasure and was quite happy to place an order with her. It's nice to go into a shop and feel welcome with staff th... See more
Company details
Written by the company
We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.
Who are The Cotswold Company?
Written by the company
- Beautiful Products
- Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
- A responsible business
- We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
- Quality you can trust
- Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.
Contact info
Sheep Street, GL54 1HQ, Stow-on-the-Wold, England, United Kingdom
- 01451 828 185
4.8
Excellent
305 reviews
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Attractive but small capacity
Design of the Chantilly 7 drawer chest is attractive. The capacity of it is disappointing.
July 8, 2026
Reply from The Cotswold Company - Stow-on-the-Wold
Updated 31/7/26
Good afternoon Max Frost,
We have made several attempts to get in touch with you to discuss this matter further and work towards a resolution together, unfortunately, without success. If you would still like to talk things through, please don't hesitate to contact us directly, and we would be more than happy to help.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
*************************************
Good morning Max Frost,
Thank you for taking the time to leave a review, and for your kind words about the design of the Chantilly 7 drawer chest.
I'm sorry to hear the capacity has been a bit disappointing for you. I wanted to let you know that we do offer a 30-day returns policy from the date of delivery, so if the chest of drawers isn't suitable, we're happy to help. We could amend your order to a different unit or range, with any price difference either paid or refunded, or we can arrange to collect the chest of drawers and issue a refund, minus a returns fee (this varies depending on the weight of the item being returned).
I shall be in touch with you further to discuss this and see how you'd like to proceed.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Great delivery service and great…
Great delivery service and great product - the delivery team were very polite and efficient. I love the new furniture - we’ve bought from Cotswold Co many times and they never disappoint.
July 16, 2026
Unprompted review
Well made stylish furniture
Well made stylish furniture, great instore experience and follow up customer service on the telephone. Excellent delivery from Siu-Pai and Jordan. Delivered the furniture to the room on a hot summer evening. A great result.
July 15, 2026
Unprompted review
Reply from The Cotswold Company - Stow-on-the-Wold
Good afternoon Customer,
We're delighted to hear that you found our furniture well-made and stylish. It's wonderful that your in-store experience and telephone customer service were excellent. We appreciate your positive feedback on the delivery team, especially given the hot weather.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Faultless delivery.
I was kept notified of the time of delivery and they were Prompt, courteous, checked to see and place the sofa just rightFaultless job. I love my sofa.
Very professional service from Gary and Jake. Thank you.
July 15, 2026
Unprompted review
Reply from The Cotswold Company - Stow-on-the-Wold
Good afternoon Alisonbarnes,
We're so pleased you're happy with your new sofa! It's wonderful to hear that our delivery team was prompt, courteous, and provided such professional service. Thank you for your kind words.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Well laid out , presentation of items superb
Well laid out store with plenty of displays for choice. Very helpful and polite staff. Salesman Mark very good.
July 10, 2026
Unprompted review
Reply from The Cotswold Company - Stow-on-the-Wold
Good afternoon Christopher Brown,
We're so pleased to hear you found our store well laid out with plenty of displays. We're especially glad our team was helpful and polite. Thank you for your kind words!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Cotswold Furniture Delivery…
Siu-Pai and Derrick were very polite and did an excellent job delivering our furniture.
Everything was checked and put in the correct place. They were conscientious and took great care with our furniture.
They were a pleasure to deal with
July 9, 2026
Unprompted review
Reply from The Cotswold Company - Stow-on-the-Wold
Good afternoon Barry and Kirstin,
We're so pleased to hear our delivery team was polite and did an excellent job with your furniture. It's wonderful that everything was checked and placed correctly, and that they were conscientious. Thank you for your kind words!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Really lovely delivery men
Really lovely delivery men. Very professional and couldn’t do enough
July 10, 2026
Unprompted review
We had our delivery 6836669
We had our delivery 6836669, this was put up by kain and Adam, very pleased would highly recommend them
July 7, 2026
Unprompted review
Reply from The Cotswold Company - Stow-on-the-Wold
Good afternoon Kathryn Whitehouse,
We're delighted to hear that you were very pleased with the assembly service provided. It's wonderful to know that you would highly recommend our team. Thank you for your positive feedback!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Siu Pai and Derek were so careful when…
Siu Pai and Derek were so careful when delivering our sofas and were both charming and professional. I love all the furniture from The Cotswold Company, but I also appreciate the quality of the delivery staff. Ten out of ten from me!
July 3, 2026
Unprompted review
Reply from The Cotswold Company - Stow-on-the-Wold
Good afternoon Mrs Sarah Spencer,
We're so pleased to hear that your sofas were delivered with such care and that our delivery team was both charming and professional. We appreciate your kind words about the quality of our furniture and our delivery staff.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Really helpful in store and then…
Really helpful in store and then sorting the order over the phone a couple of days later
July 2, 2026
Unprompted review
Lovely furniture delivered with care…
Lovely furniture delivered with care and professionalism as always.
June 25, 2026
Beautiful store in the old inn
Beautiful store in the old inn, friendly helpful staff &convenient parking. Excellent quality and beautiful products and choice as always. We always spend ages in the store deciding which pieces to buy.
July 1, 2026
Unprompted review
Great furniture
Great furniture. customer service was very good. The delivery men were brilliant. Removed their shoes at the door. Put the furniture together and in place. Thank you Gary abd Jake.
June 30, 2026
Unprompted review
Reply from The Cotswold Company - Stow-on-the-Wold
Good afternoon PF,
We're so pleased you're happy with your furniture and our customer service! It's wonderful to hear that our delivery team was brilliant, respectful, and helpful with assembly. Thank you for your kind words!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Good communication
Good communication. Cheerful delivery crew. Everything on time.
June 26, 2026
Unprompted review
Great customer service and delivery team
Our first choice of sofa didn’t fit through the door and was returned. We had to pay a relatively small amount of money to order a different model and found customer service (I generally dealt with Chay) really helpful in dealing with the exchange.
I was nervous about the second delivery and whilst I have a small issue that the second drivers had not been warned that we might have to unpack the sofa before manoeuvring it in the door, they (unlike the original delivery team) could not have been more helpful despite the fact that it was 34 degrees outside. Gary and Alex were absolute stars, really friendly but professional and took an obvious pride in wanting to deliver the goods into the house. I’ve bought other furniture from the Company and have been really pleased with the quality and I look forward to sitting on the sofa for years to come.
June 24, 2026
Unprompted review
Reply from The Cotswold Company - Stow-on-the-Wold
Good afternoon ZC,
We are so pleased to hear about your positive experience with our team, especially Chay, Gary, and Alex. It's wonderful to know they provided such excellent service, even in challenging conditions. We truly appreciate your continued support and hope you enjoy your new sofa for many years.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Starting with a showroom visit when we…
Starting with a showroom visit when we met a most helpful and knowledgeable lady who gave excellent advice on the products available and finishes. To a visit to place an order, at which time our decisions were finalised, again the same advisor had a big input.
Within the delivery period quoted we were advised of a delivery date which was adhered to and our furniture was delivered by two very efficient men who completed the assembly and removed all protective wrapping.
A very good experience all round.would recommend this company to anyone.
Thank you.
June 17, 2026
Unprompted review
Great service today
Great service today from Earle and Nick, they got the van up and tricky drive and delivered two couches and a chair perfectly, quickly and on time. Thank you very much!
June 17, 2026
Unprompted review
Reply from The Cotswold Company - Stow-on-the-Wold
Good afternoon Customer,
We're so pleased our delivery team navigated your tricky drive and delivered your furniture perfectly and on time. Thank you for your kind words!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Service with a smile
Service with a smile from Gary and Jake. Carried the desk into the kitchen through the back gate and said that it was easy to assemble. It was, and the desk looks lovely in situ.
June 16, 2026
Unprompted review
Reply from The Cotswold Company - Stow-on-the-Wold
Good afternoon Andrew Oates,
We're so pleased our delivery team provided service with a smile and that your desk was easy to assemble and looks lovely! Thank you for your kind words.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Majbrit- stow on the wold…
Majbrit who we met at stow on the wold was extremely helpful, friendly, listened and gave good advice. Our experience in store was a very positive one and resulted in placing an order.
May 20, 2026
Unprompted review
Reply from The Cotswold Company - Stow-on-the-Wold
Good afternoon Allison,
We're so pleased you had such a positive in-store experience. It's wonderful that our team was helpful and provided great advice. Thank you for your feedback!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
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