The Cotswold Company - Stow-on-the-Wold Reviews 

307
TrustScore 5 out of 5

4.8

Sheep Street, GL54 1HQ Stow-on-the-Wold, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

After visiting the store a couple of weeks ago we decided to return an order instore rather on the online because the staff was so helpful. They were really knowledgeable and talked us through the wh... See more

Rated 4 out of 5 stars

The products and delivery were very good. Unfortunately we discovered two chairs with serious cracks on the inside of the feet (not immediately apparent). On the plus side they were replaced fairly... See more

Company replied

Rated 5 out of 5 stars

Gary & Jake were very polite & helpful. They explained what they were going to do clearly, assembled & placed the larder & wardrobe exactly where we wanted them and then explained what we had to do to... See more

Rated 5 out of 5 stars

Saffron was very helpful and answered all our questions. Made the whole experience a pleasure and was quite happy to place an order with her. It's nice to go into a shop and feel welcome with staff th... See more


Company details

  1. Bedroom Furniture Store
  2. Furniture Store
  3. Living Room Furniture Store

Written by the company

We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.

Who are The Cotswold Company?

Written by the company

Beautiful Products
Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
A responsible business
We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
Quality you can trust
Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.

Contact info

  • Sheep Street, GL54 1HQ, Stow-on-the-Wold, England, United Kingdom

  • 01451 828 185

4.8

Excellent

TrustScore 5 out of 5

307 reviews

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4.8

All reviews

(307)

5,521 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service today

Great service today from Earle and Nick, they got the van up and tricky drive and delivered two couches and a chair perfectly, quickly and on time. Thank you very much!

June 17, 2026
Unprompted review
The Cotswold Company - Stow-on-the-Wold logo

Reply from The Cotswold Company - Stow-on-the-Wold

Good afternoon Customer,

We're so pleased our delivery team navigated your tricky drive and delivered your furniture perfectly and on time. Thank you for your kind words!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Service with a smile

Service with a smile from Gary and Jake. Carried the desk into the kitchen through the back gate and said that it was easy to assemble. It was, and the desk looks lovely in situ.

June 16, 2026
Unprompted review
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Reply from The Cotswold Company - Stow-on-the-Wold

Good afternoon Andrew Oates,

We're so pleased our delivery team provided service with a smile and that your desk was easy to assemble and looks lovely! Thank you for your kind words.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Majbrit- stow on the wold…

Majbrit who we met at stow on the wold was extremely helpful, friendly, listened and gave good advice. Our experience in store was a very positive one and resulted in placing an order.

May 20, 2026
Unprompted review
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Reply from The Cotswold Company - Stow-on-the-Wold

Good afternoon Allison,

We're so pleased you had such a positive in-store experience. It's wonderful that our team was helpful and provided great advice. Thank you for your feedback!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 4 out of 5 stars

Service was efficient rather than…

Service was efficient rather than friendly. Not a huge thing but the balance was slightly off.

Was disappointed about having to pay £50 to choose a delivery day- renovating a room, so even though the furniture was in stock, I can’t commit so chose a day a few weeks ahead

June 13, 2026
Unprompted review
Rated 5 out of 5 stars

My chair arrived this morning

My chair arrived this morning, thank you.
Earle and Antony were punctual, polite and friendly. I am one very happy customer.

June 15, 2026
Unprompted review
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Reply from The Cotswold Company - Stow-on-the-Wold

Good afternoon Mrs O,

We're so glad your chair arrived, and our team was punctual, polite, and friendly. We appreciate your kind words!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Wonderful delivery drivers Gary and…

Wonderful delivery drivers Gary and Jack.
They delivered our armchairs on time and were very helpful and efficient. Excellent service, thank you.

June 11, 2026
Unprompted review
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Reply from The Cotswold Company - Stow-on-the-Wold

Good afternoon Mrs H Kilpatrick,

We're so pleased to hear our delivery team was helpful and efficient. Thank you for your kind words and excellent feedback!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 4 out of 5 stars

Great staff in store

Great staff in store, but could do with extra staff at times. The guy who dealt with us was very informative and helpful. Delivery was quoted 10 days, and later confirmed.

June 2, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely showroom

Showroom nicely laid out by room, all choices of colour ways and examples of items of furniture and how they would compliment a room. I found the furniture to be of high quality with modern designs, and although a bit more expensive, they will last for years without going out of fashion.

June 2, 2026
Unprompted review
Rated 5 out of 5 stars

Tony and Linda - Thoroughly enjoyed our visit to your…

Thoroughly enjoyed our visit to your showrooms in Stow on the Wold. It was lovely to see and sit on the furniture and to experience the various comfort levels. The large cape size swatches were a brilliant idea and made selecting the material type and colour for our selected sofa extremely helpful.
The very helpful sales team, not pushy at all, headed by Mark, were extremely helpful. All in all a great experience.

June 2, 2026
Unprompted review
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Reply from The Cotswold Company - Stow-on-the-Wold

Good morning TonyH,

We're so pleased to hear you thoroughly enjoyed your visit to our showrooms. It's wonderful that you found our furniture comfortable and the large swatches helpful for selecting your sofa. We appreciate your kind words about our sales team.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Order No 661637

Order No: 661637

This is the 2nd time Charlie & Kyle have delivered to me and again their service was excellent, on time and efficiently unpacking and placing the items where I wanted them with a cheerful and positive manner. A credit to their companuy.

May 28, 2026
Unprompted review
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Reply from The Cotswold Company - Stow-on-the-Wold

Good afternoon Henison,

We're delighted to hear about the excellent service you received again. It's wonderful that our delivery team was on time, efficient, and cheerful. We appreciate your kind words!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

garden furniture…

Ordered garden furniture from their Stow in the Wold showroom, the assisstant there was very helpful and arranged delivery for following week. Bernard and Stefan were the delivery men and were very polite, helpful and professional, it was a very hot day and they carried the furniture through to the back garden unpacked it and took the packing away.

May 26, 2026
Unprompted review
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Reply from The Cotswold Company - Stow-on-the-Wold

Good afternoon Ken,

We are so pleased to hear you had such a positive experience with our showroom team and delivery service. We appreciate your kind words about the helpfulness and professionalism of our delivery colleagues. Thank you for your feedback!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Superb Customer Service

We had some sizing issues when our sofa and chair arrived; we decided to send them back and re-order, which we have since done. We went into the Stow store and were looked after by Majbritt Cook. Majbritt did a superb job for us in finding the "out of stock" fabric for our new order as well as processing the order and advising us about picking up the previous order. The Customer service (phone lines) is also excellent. 5 stars for this company - fantastic.

May 21, 2026
Unprompted review
The Cotswold Company - Stow-on-the-Wold logo

Reply from The Cotswold Company - Stow-on-the-Wold

Good afternoon Nick S,

We are delighted to hear about your positive experience with us. It's wonderful that our team could assist with your order and fabric selection. We appreciate your kind words about our customer service.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Warm and friendly easy to deal with.

Warm and friendly easy to deal with the delivery men Bernard and Scott spot on good team.

May 22, 2026
Unprompted review
The Cotswold Company - Stow-on-the-Wold logo

Reply from The Cotswold Company - Stow-on-the-Wold

Good afternoon Customer,

We're so glad our delivery team was warm, friendly, and easy to deal with. Thank you for your kind words!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Lovely furniture, smooth delivery

We're delighted with our dining table and chairs, TV stand, coffee table and bookcase - all arrived in great condition. Matt S and Dan, who delivered and set up our furniture, were very helpful and friendly - really impressed with the quality of service.

May 19, 2026
Unprompted review
The Cotswold Company - Stow-on-the-Wold logo

Reply from The Cotswold Company - Stow-on-the-Wold

Good afternoon Rosie,

We're delighted to hear you're pleased with your new furniture and that everything arrived in great condition. We appreciate your kind words about our team's helpful and friendly service. Thank you for your positive feedback!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Beautifully dressed showroom

Really beautiful showroom, very well dressed. Also, the free parking was much appreciated. The staff were great too and veryt helpful, giving us some advice then leaving us some time to lay on mattresses and make a decision! Mark was especially helpful.

May 4, 2026
Unprompted review
The Cotswold Company - Stow-on-the-Wold logo

Reply from The Cotswold Company - Stow-on-the-Wold

Good afternoon Mrs Gilly Duckworth,

We're delighted you found our showroom beautiful and appreciated the free parking. We're glad our staff were helpful, providing advice and allowing you time to decide. Thank you for your positive feedback!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Great furniture and great service

Great furniture and great service. Special thanks to the delivery team Ian & Matt.

May 8, 2026
Unprompted review
The Cotswold Company - Stow-on-the-Wold logo

Reply from The Cotswold Company - Stow-on-the-Wold

Good afternoon Phil,

We're happy you enjoyed the furniture and service. Thank you for your positive feedback!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Living room items we’ve wanted for a…

Living room items we’ve wanted for a long time. Coffee table and dresser look great. Unfortunately the sofas weren’t right for us - big thanks to Lauren and Berit P for getting us a refund on the damaged dresser and all the help organising logistics for returning the sofas.
Despite issues will be shopping with them again soon.

May 14, 2026
Unprompted review
The Cotswold Company - Stow-on-the-Wold logo

Reply from The Cotswold Company - Stow-on-the-Wold

Good afternoon Ben Wallis,

We're so glad you love your new living room items and appreciate your kind words about our team. We're happy we could assist with the returns and look forward to helping you again soon!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Furniture purchase and delivery

The staff at the Stow in the Wold branch were incredibly helpful and informative in helping us choose our ‘hidden office’ unit.
The delivery was arranged at a time to suit us, arrived within the given time slot and the drivers Charlie and Siu Pai were courteous and jolly.

January 6, 2026
Unprompted review
The Cotswold Company - Stow-on-the-Wold logo

Reply from The Cotswold Company - Stow-on-the-Wold

Good morning J Harding,

We appreciate your feedback. We're happy to hear that the team at the branch were helpful in choosing your unit. It's great that the delivery was convenient, and the drivers were courteous.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

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