The Cotswold Company - Stow-on-the-Wold Reviews 

307
TrustScore 5 out of 5

4.8

Sheep Street, GL54 1HQ Stow-on-the-Wold, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

After visiting the store a couple of weeks ago we decided to return an order instore rather on the online because the staff was so helpful. They were really knowledgeable and talked us through the wh... See more

Rated 4 out of 5 stars

The products and delivery were very good. Unfortunately we discovered two chairs with serious cracks on the inside of the feet (not immediately apparent). On the plus side they were replaced fairly... See more

Company replied

Rated 5 out of 5 stars

Gary & Jake were very polite & helpful. They explained what they were going to do clearly, assembled & placed the larder & wardrobe exactly where we wanted them and then explained what we had to do to... See more

Rated 5 out of 5 stars

Saffron was very helpful and answered all our questions. Made the whole experience a pleasure and was quite happy to place an order with her. It's nice to go into a shop and feel welcome with staff th... See more


Company details

  1. Bedroom Furniture Store
  2. Furniture Store
  3. Living Room Furniture Store

Written by the company

We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.

Who are The Cotswold Company?

Written by the company

Beautiful Products
Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
A responsible business
We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
Quality you can trust
Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.

Contact info

  • Sheep Street, GL54 1HQ, Stow-on-the-Wold, England, United Kingdom

  • 01451 828 185

4.8

Excellent

TrustScore 5 out of 5

307 reviews

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4.8

All reviews

(307)

5,521 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely butchers block

Lovely butchers block - although damaged - notes by the observant delivery crew and no fault of theirs. This has been sorted and I am happy with the outcome. Simon K and Siu-Pai were professional and efficient. I am a very satisfied customer.

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service with friendly and polite staff. I have just taken delivery of three…

I have just taken delivery of three pieces of lounge furniture, which I had previously ordered at the Stow-in-the-Wold store. Delivery was prompt and the two delivery men (Charlie and Kyle) were very polite, efficient and accommodating. The Console table was assembled quickly and efficiently by Charlie in far less time than I would have been able to do it. I found the all the furniture to be of very good quality and would most certainly recommend the company to family and friends.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Staff were very helpful

Staff were very helpful. I was able to look at a display piece before purchasing. I was served quickly and efficiently. Delivery date was sent as expected and delivery was within the time they promised.
Delivery was excellent, both Earle & Mavino were lovely, they called an hour beforehand and very helpful when they arrived with unloading and placing the piece of furniture where we required it.

April 14, 2026
Unprompted review
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Reply from The Cotswold Company - Stow-on-the-Wold

Good afternoon Andrea,

We appreciate your positive feedback. We're happy to hear that our staff was helpful and that you were served quickly. It's great to know the delivery team was lovely and helpful with unloading and placement.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Good customer service order was ready…

Good customer service order was ready early and delivery dates were offered for my convenience
Delivered by Ian and Quoyum who came on time and were helpful with the furniture.
Thank you

April 9, 2026
Unprompted review
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Reply from The Cotswold Company - Stow-on-the-Wold

Good afternoon Judith Butler,

We appreciate your feedback and are glad the order was ready early. We're happy to hear that the delivery team was on time and helpful with the furniture. Thank you!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Excellent and efficient delivery

Ian and Tyrell delivered my coffee table on time, carried the package to my flat (which is quite a long way), and were very helpful. They gave excellent service. This is the second time I've bought something from Cotswold Co. The furniture, the service in the shop and delivery are very good.

April 14, 2026
Unprompted review
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Reply from The Cotswold Company - Stow-on-the-Wold

Good afternoon Mary Williams,

We appreciate your positive feedback. We're happy to hear that the delivery team was punctual and helpful. Thank you for your continued support; we're glad you're pleased with our furniture and service.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Beautiful shop

We found exactly what we were looking for. The guy who we dealt with was lovely & courteous. Plus I bought the most beautiful cushions for my new furniture & they were reduced!

April 11, 2026
Unprompted review
Rated 5 out of 5 stars

Needed a Sofa and wasn’t prepared to…

Needed a Sofa and wasn’t prepared to wait 10 weeks, so stopped off at Stow on the Wold showroom.
The lady showed me Express options, fabrics and gave me swatches to take away.
Got home, decided what I wanted.
Ordered the next day through the showroom as have to keep shops in our towns and they did give me a service.
Booked for £49 the day and times slot I wanted.
Booked £49 for the bed to be put together for me.
Sofa and bed was delivered on time and the guys were brilliant. Everything was done as promised in a very professional way and with a sense of humour.

Loved the sofa so much I ordered another one but a different size the next day.

The only concern I had was although I gave my postcode I gave another postcode for easier access to my flat. This on both occasions was not given to the delivery guys, which would have made their lives parking a lot easier 👍

April 3, 2026
Rated 5 out of 5 stars

Great delivery experience.

The team today of Charlie and Kyle J were a pleasure as they delivered our order. Great communication re arrival time and everything dealt with in a cheery and polite manner. The linen cupboard was unpacked and installed carefully. Great experience and would certainly be very happy for them to deliver any Cotswold Company items in the future.

April 10, 2026
Unprompted review
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Reply from The Cotswold Company - Stow-on-the-Wold

Good afternoon M Parry,

We appreciate your positive feedback regarding the delivery of your order. We're happy to hear that the team provided great communication and service, and that the linen cupboard was installed carefully. Thank you!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Visited to view a garden lounge set…

Visited to view a garden lounge set we’d seen online. Love the store in Stow on the Wold, such a pleasure to visit as always. The staff are so helpful and pleasant and Joan Hackney very quickly came to help us find what we were looking for and checked out options on the computer.
After checking a few measurements at home we phoned the shop to order and found we were speaking to Joan again who helped us place the order.
Looking forward to our delivery next week.

April 4, 2026
Unprompted review
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Reply from The Cotswold Company - Stow-on-the-Wold

Good afternoon Sandy Carlson,

We're happy you enjoyed your visit to our store in Stow on the Wold. It's great to hear that our team was helpful in finding your garden lounge set and placing your order. Thank you for your positive feedback; we appreciate it.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

A very successful experience

A very successful experience. Margareet
was v helpful and knowledgeable on both occasions
I look forward to getting my new sofa and hope to buy further from you Stow shop.

April 2, 2026
Unprompted review
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Reply from The Cotswold Company - Stow-on-the-Wold

Good afternoon Ellen Owen,

We're happy to hear that you found your experience successful. We appreciate your kind words and are glad that our team was helpful. We look forward to your future visits!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Excellent Service

My order number was 6590310 and the CHD Driver was Gary / SIV-PA1
Amazing service, very helpful, polite and professional

March 27, 2026
Unprompted review
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Reply from The Cotswold Company - Stow-on-the-Wold

Good afternoon Bill Oddy,

We're happy to hear that you had an amazing experience! We appreciate you mentioning the helpful, polite, and professional service you received. Thank you for your feedback!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Excellent service

Delivery by Ryan and Umair very good. All packaging taken away and table erected satisfactorily. I am very pleased with my new table and chairs. Really glad I paid for the election as they checked it was fine and no damage.

April 2, 2026
Unprompted review
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Reply from The Cotswold Company - Stow-on-the-Wold

Good afternoon Roger Hornbuckle,

We appreciate your positive feedback regarding the delivery. We're happy to hear that the team erected the table satisfactorily and removed all packaging. We're glad you are pleased with your new furniture.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Friendly, quick and professional service

Huge thank you to Gary and Jake who delivered our chest of drawers quickly and easily today. Very happy with the service every time we've had a delivery from The Cotswold Co and really appreciate that they take the rubbish away with them! Lovely, friendly guys and very happy with our product.

April 1, 2026
Unprompted review
The Cotswold Company - Stow-on-the-Wold logo

Reply from The Cotswold Company - Stow-on-the-Wold

Good morning Paige Bishop,

We appreciate your positive feedback! We're happy to hear that our delivery team was quick and efficient. It's great to know they removed the rubbish and that you are pleased with our product and service. Thank you!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

A good company

The Cotswold Company were helpful, friendly and knowledgeable when we bought our mattress. Certainly will be back for other items from them in Stow.
Ian and Ken were really helpful, tidy and cheerful when they delivered.

March 31, 2026
Unprompted review
The Cotswold Company - Stow-on-the-Wold logo

Reply from The Cotswold Company - Stow-on-the-Wold

Good afternoon Mr Sumner,

We're happy to hear that our team was helpful and knowledgeable during your mattress purchase and that the delivery team was tidy and cheerful. We appreciate your positive feedback!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Great Service From Start to Finish

Great experience from start to finish and very flexible on changing delivery day. When they say delivery between 6:30 and 9:00 they mean it 😀. Tyrell and Morgan turned up at 7:00am snd sorted everything out, bed, dressing table and side tables very efficiently and without any fuss or bother. Great couple of guys and I’d highly recommend them any day of the week. Many thanks to them both and the rest of the team for a great experience.

March 30, 2026
Unprompted review
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Reply from The Cotswold Company - Stow-on-the-Wold

Good afternoon David Hills,

We're happy you had a great experience and appreciate your flexibility. It's wonderful to know our team delivered efficiently and on time. Thank you for recommending us!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Fabulous Delivery/Install Experience

The in store ordering process was a pleasure and we were given options for delivery dates/times that worked with our schedule. The confirmation and updates on the progress of our order and delivery were timely and we were provided with an exact arrival time for the delivery/install team on the morning of delivery. They arrived on time and were very courteous. They assessed the best way to access our home to minimize disruption and took great care in the handling and placement of our new dresser. The team explained the drawer handle options for us to choose from before they completed the install and positioned the dresser in place. Our sincere thanks to Siu-Pai and Mo for the first class service they provided during the delivery/install and showing what a great company they represent. Will be back to buy more pieces for our home - Thank you!

March 30, 2026
Unprompted review
The Cotswold Company - Stow-on-the-Wold logo

Reply from The Cotswold Company - Stow-on-the-Wold

Good afternoon Andy Cole,

We're happy to hear that the ordering process, delivery, and installation met your expectations. We appreciate your kind words regarding the team's care and attention to detail. Thank you for your feedback, and we look forward to assisting you again.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

This was an amazing experience from the…

This was an amazing experience from the purchase to the delivery. Mark the salesperson who dealt with us was very helpful and friendly. He went above and beyond to make sure we were satisfied.
We were advised of the delivery date and time slot the day before delivery. On the morning of delivery we were advised of exact time of arrival. Matt H and Matt S unwrapped the furniture and took away the wrapping. The furniture was placed in position and they explained everything we needed to know. They were both very professional and very friendly.
We will be recommending the company to our friends.

March 26, 2026
Unprompted review
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Reply from The Cotswold Company - Stow-on-the-Wold

Good afternoon Jacquie Daw,

We're happy to hear that you had such a positive experience, from purchase to delivery. It's great to know that the salesperson was helpful and that the delivery team were professional. We appreciate you recommending us to your friends.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Amazing Service!! We received our delivery yesterday and…

We received our delivery yesterday and wanted to express how lovely the service was. The store was full of gorgeous furniture and accessories, the quality of the furniture is beautiful and well built with a 15 year guarantee and the delivery team who attended were great.
We visited the store and made our purchases with Mark who was really nice, helpful and he took his time with us as we had multiple purchases we was making.
We then saw that some of our furniture had gone on sale before it had been delivered so we contacted the store and they honoured the sale price and refunded us the difference.
Our delivery guys were Ian and Michael who were extremely polite and helpful, the packaging was un done and removed so we didnt have to worry about that and they put all the furniture into my rooms very carefully and removed shoes when going upstairs. Thank you, we are expecting another delivery on Thursday!!

March 23, 2026
Unprompted review
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Reply from The Cotswold Company - Stow-on-the-Wold

Good afternoon Alex Martin,

We're happy to hear that you had such a lovely experience with our service and furniture. It's great to know that you found our team helpful and that the delivery went smoothly. We appreciate your positive feedback and look forward to your next delivery!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

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