After visiting the store a couple of weeks ago we decided to return an order instore rather on the online because the staff was so helpful. They were really knowledgeable and talked us through the wh... See more
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The products and delivery were very good. Unfortunately we discovered two chairs with serious cracks on the inside of the feet (not immediately apparent). On the plus side they were replaced fairly... See more
Company replied
Gary & Jake were very polite & helpful. They explained what they were going to do clearly, assembled & placed the larder & wardrobe exactly where we wanted them and then explained what we had to do to... See more
Saffron was very helpful and answered all our questions. Made the whole experience a pleasure and was quite happy to place an order with her. It's nice to go into a shop and feel welcome with staff th... See more
Company details
Written by the company
We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.
Who are The Cotswold Company?
Written by the company
- Beautiful Products
- Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
- A responsible business
- We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
- Quality you can trust
- Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.
Contact info
Sheep Street, GL54 1HQ, Stow-on-the-Wold, England, United Kingdom
- 01451 828 185
4.8
Excellent
307 reviews
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Great customer service
Even though we had a bit of an issue with our item, the customer service was second to none. Nothing was too much trouble.
March 16, 2026
Friendly helpful staff
March 18, 2026
Unprompted review
We're delighted with our new furniture.
We're delighted with our new furniture.
From the in-store experience at Stow on the Wold to the delivery, everything went smoothly and everyone was so helpful, friendly and courteous.
Highly recommend
March 10, 2026
Unprompted review
Trustworthy service.
We're very pleased with the larder cupboard from Cotswold Company. There was a slight defect in the one delivered but they quickly rectified the problem and compensated us.
March 4, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Cotswold furniture Delivery 6468978
Cotswold furniture Delivery 6468978
The delivery team were 5 star. Tyrell and Morgan were polite, respectful when delivering our Cotswolds chairs. All debris was taken away, highly recommend this duo.-
March 4, 2026
Unprompted review
Reply from The Cotswold Company - Stow-on-the-Wold
Good afternoon Ms Lynn Jessup,
We're happy to hear that the delivery team provided a 5-star experience! We appreciate your positive feedback regarding their politeness and respectfulness when delivering your chairs. We're glad they took away all the debris.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Huge thank you to Earle and mark who…
Huge thank you to Earle and mark who delivered our order (no 6575396)
They were so friendly and polite. Navigated our Reno with boxes everywhere too!
March 6, 2026
Unprompted review
Reply from The Cotswold Company - Stow-on-the-Wold
Good afternoon Sarah Tarleton,
We're happy your delivery experience was positive! It's great that the team was friendly, polite, and navigated the boxes. Thank you for your feedback.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
The Elkstone mellow oak 4 drawer chest…
The Elkstone mellow oak 4 drawer chest is a beautifully made furniture and we are very happy with the choice. The drawers are spacious (internal measurement are width 66cm, depth 42cm, height 11.5, 13.5, 17 & 17cm). Excellent finish.
Delivery was on time, and Ian and Adam
delivered the furniture to the room of our choice on the 2nd floor , fitted the legs and took away all the packaging. Extremely satisfied with their service.
March 5, 2026
Unprompted review
Reply from The Cotswold Company - Stow-on-the-Wold
Good morning Pussy Puskin,
We appreciate your positive feedback on the Elkstone chest! We're happy to hear that you are satisfied with the furniture's quality and spacious drawers. It's great to know the delivery team was helpful and efficient. Thank you!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Order 6500195
We are very pleased with our chair, which we ordered in person at the Cotswold store. The staff were extremely helpful and knowledgeable, making the whole process straightforward.
Delivery was within the promised time frame, and Bernard and Vasco were excellent. They placed the chair exactly where we wanted it, unpacked it, changed the legs, and removed all packaging. A very professional and helpful service throughout.
March 2, 2026
Unprompted review
Reply from The Cotswold Company - Stow-on-the-Wold
Good morning Victoria Firth,
We're pleased you are happy with your chair and the straightforward ordering process at our store. It's great to know the delivery team was excellent, placing the chair, changing the legs, and removing packaging. We appreciate your positive feedback.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Grand bookcase, looks great
Gary and Phil delivered and assembled the Grand Bookcase. Very friendly, efficient and professional team. Looks great, thank you.
February 25, 2026
Unprompted review
Reply from The Cotswold Company - Stow-on-the-Wold
Good afternoon Andrew Lorenz,
We appreciate you sharing your feedback. We're happy to hear that the delivery and assembly team was friendly, efficient, and professional. Thank you!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
I bought a dining table and chairs from…
I bought a dining table and chairs from Cotswold in February. The staff in the shop in Stow were really helpful & friendly. The furniture was delivered in a week. Gary & Jake were great, even helped me move the old table. They put the new furniture together and cleared away all the packaging. I’m really pleased with my new dining table. Thanks Cotswold.
February 23, 2026
Unprompted review
Reply from The Cotswold Company - Stow-on-the-Wold
Good afternoon Jane Ferneyhough,
We're delighted to hear about your positive experience in our Stow store and with your new dining set! We appreciate you mentioning how helpful the staff and delivery team were. It's great to know they made your delivery seamless. Thanks for your feedback.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Good delivery brought in to front door…
Good delivery brought in to front door unpacked in hallway and carried in to lounge and placed very efficient!
February 19, 2026
Fabulous furniture
Fabulous furniture, fabulous customer service, lovely staff at Stow in the Wold, great delivery guys!
February 18, 2026
Really fast and friendly delivery
Really fast and friendly delivery.
Thanks Gary & Matt H
February 21, 2026
Unprompted review
Reply from The Cotswold Company - Stow-on-the-Wold
Good morning Mrshollieadducci,
We're happy to hear that you received fast, friendly delivery service. Thank you for your positive feedback; we appreciate it.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
We love Cotswold Company!
We love the Cotswold Company showroom in Stow. The furniture is beautiful and the staff are really nice. We’ve ordered bedside lockers from Cotswold Company and most recently we bought a table and chairs. All the furniture is amazing quality and looks really stylish. The delivery process was also really smooth. Siu-Pai and Matt S. delivered our furniture and assembled it very quickly and without any issues. They were very respectful of our home and really nice to chat with.
Overall I’d recommend Cotswold Company 100%. We’re already planning our next purchase.
February 13, 2026
Unprompted review
Reply from The Cotswold Company - Stow-on-the-Wold
Good afternoon Anonymous,
We appreciate your positive feedback about our showroom and furniture quality. We're happy you found the delivery and assembly process smooth. It's great to hear the team was respectful and helpful. Thank you for the recommendation; we look forward to your next purchase.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Looked after by Jo Hackney
Looked after by Jo Hackney. Very sympathetic and attentive service. Came up with exactly what we wanted. Loved the total set up which gave us a lot of food for thought. Prices all within a good range for the products we needed. Thanks
February 21, 2026
Unprompted review
Reply from The Cotswold Company - Stow-on-the-Wold
Good afternoon Nicholas Gale,
We're happy to hear about the sympathetic and attentive service you received. It's great that we could provide exactly what you wanted, with prices in a good range. Thank you for your feedback.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
A job very well done!
We took delivery of a number of items on a rainy day and were very happy with the service provided by Morgan, Kain, Adam and Matty who all ensured that they didn’t walk through our property in wet shoes. There was one item that had to be returned as consequence of it being faulty, nonetheless, our overall experience of this company and the quality of both its service and its goods remains extremely favourable!
G&H
February 20, 2026
Unprompted review
Reply from The Cotswold Company - Stow-on-the-Wold
Good afternoon Gary Masters,
We appreciate your positive feedback! We're happy to hear that the delivery team was considerate on a rainy day. We acknowledge there was an issue with one item, and we're glad that your overall experience with our service and products remains favourable. Thank you!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
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