After visiting the store a couple of weeks ago we decided to return an order instore rather on the online because the staff was so helpful. They were really knowledgeable and talked us through the wh... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The products and delivery were very good. Unfortunately we discovered two chairs with serious cracks on the inside of the feet (not immediately apparent). On the plus side they were replaced fairly... See more
Company replied
Gary & Jake were very polite & helpful. They explained what they were going to do clearly, assembled & placed the larder & wardrobe exactly where we wanted them and then explained what we had to do to... See more
Saffron was very helpful and answered all our questions. Made the whole experience a pleasure and was quite happy to place an order with her. It's nice to go into a shop and feel welcome with staff th... See more
Company details
Written by the company
We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.
Who are The Cotswold Company?
Written by the company
- Beautiful Products
- Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
- A responsible business
- We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
- Quality you can trust
- Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.
Contact info
Sheep Street, GL54 1HQ, Stow-on-the-Wold, England, United Kingdom
- 01451 828 185
4.8
Excellent
308 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good quality product delivered on time…
Good quality product delivered on time and with care by Gary and Matt.
February 20, 2026
Unprompted review
Reply from The Cotswold Company - Stow-on-the-Wold
Good afternoon Roger Mashford,
We're happy to hear that you received a good quality product delivered on time and with care. Thank you for your positive feedback!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Excellent service. Wonderful showroom.
The showroom allowed us to physically see and touch to assist in our choices. The environment is extremely pleasant and relaxed. The team were not at all pressurised but assisted whenever information was required. Paul was exceptional - we bought more than we originally intended through his kindness and patience. A joyous experience!
February 19, 2026
Unprompted review
Reply from The Cotswold Company - Stow-on-the-Wold
Good afternoon Rich,
We're happy you found our showroom helpful and the team supportive. It's great to hear that their assistance, kindness, and patience enhanced your experience. Thank you for sharing your positive feedback!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Friendly
Friendly, helpful and experienced staff.
Well appointed showroom with quality furniture.
Order delivered today (19/02/2026) by Ian and Bryan, they unpacked, put the items in place and removed all the packaging with smooth professionalism.
February 12, 2026
Unprompted review
Reply from The Cotswold Company - Stow-on-the-Wold
Good morning Steve Green,
We appreciate your feedback. We're happy to hear that you found our staff friendly, helpful, and experienced, and that our showroom displayed quality furniture. We're glad the delivery team professionally unpacked and placed your order, removing all packaging.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Beautiful furniture and well made
Beautiful furniture and well made. Delivery went well thanks to Ian and Bryant. Unpacked in the chosen rooms, built furniture and took the cardboard. Thanks guys.
February 19, 2026
Unprompted review
Reply from The Cotswold Company - Stow-on-the-Wold
Good afternoon Marion Main,
We're happy to hear that you find our furniture beautiful and well-made. We appreciate your positive feedback regarding the delivery, including the unpacking and assembly.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Beautiful table and chairs ordered online
From ordering to delivery the Cotswolds company were brilliant. I ordered a table and chairs online and via video call Majbritt Cook helped me see what it would look like. I had a couple of questions and she rang me back promptly. She was extremely efficient and helpful in helping me make my choice. Will definitely make purchases from the Cotswolds again. Really pleased with my table and chairs. Great delivery men, caring and respectful.
February 16, 2026
Unprompted review
Reply from The Cotswold Company - Stow-on-the-Wold
Good afternoon Lena Bradbury,
We're happy to hear that you had a brilliant experience, from ordering to delivery. It's great to know that our team offered efficient and helpful assistance and that you are pleased with your new table and chairs. We appreciate your intention to make future purchases with us.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Earle and Pai were great
Earle and Pai were great, really helpful and friendly
February 18, 2026
Unprompted review
Reply from The Cotswold Company - Stow-on-the-Wold
Good afternoon Alex,
We're happy to hear that you found our team members helpful and friendly. We appreciate your positive feedback and thank you for sharing.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Exceptional Customer Service - Stow-on-the-Wold
My wife and I visited the Stow-on-the-Wold store on 16/2/26, and I wanted to take a moment to share how impressed we were with the service we received. It was nothing short of outstanding.
The Staff member Mrs Cooper (Dutch lady and sorry if I've misspelt your name) attention to detail, depth of knowledge, and genuine customer engagement were truly best-in-class. A real credit to the brand and made our visit a thoroughly enjoyable experience
February 16, 2026
Unprompted review
Reply from The Cotswold Company - Stow-on-the-Wold
Good afternoon AP,
We're happy to hear you were impressed with the service at our Stow-on-the-Wold store. We appreciate you highlighting the team member's attention to detail and knowledge. It's great to know your visit was enjoyable.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Feather filled lounge cushions
Purchased 6 different feather filled cushions for my lounge, lovely quality and due to the filling they don’t slip down on my leather sofas, very happy with them
February 5, 2026
Had Charlie & Matt H attend to replace…
Had Charlie & Matt H attend to replace a wardrobe. Very helpful and made sure item was up and we were happy. Excellent
February 12, 2026
Unprompted review
Reply from The Cotswold Company - Stow-on-the-Wold
Good afternoon Susan,
We're happy to hear that the wardrobe replacement went smoothly and that you were pleased with the service provided. Thank you for your positive feedback!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Great experience!
Just received our order (taken by Majbritt 6533316 very professional and lovely lady) - delivered by Earle & Ty - great experience, professional, friendly, helpful and polite. Great ambassadors for the Cotswold company.
February 12, 2026
Unprompted review
Reply from The Cotswold Company - Stow-on-the-Wold
Good afternoon Jo R,
We're happy to hear that you had such a positive experience with our team! We appreciate you taking the time to share your kind words about the service you received.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
cotswold.com SIU-PAI + MICHEAL driver/assemble
cotswold.com SIU-PAI + MICHEAL these guys were brilliant could not fault them.`?
February 11, 2026
Unprompted review
Reply from The Cotswold Company - Stow-on-the-Wold
Good morning Brian Bray,
We're happy to hear that you had such a positive experience. Thank you for taking the time to leave us this brilliant feedback!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Beautiful Homewares
Beautiful Homewares
I love the style of furniture and homewares on offer at the Cotswold Company.
I have purchased several times, from lamps, pictures, bedside tables and dining chairs. Very happy with all the items and love the look of them in my home.
August 25, 2025
Great Delivery Experience
Ian and Mel did a fantastic job in delivering our bedroom furniture. They took their time to inspect the furniture before bringing it into the house and were incredibly respectful of our property. Nice chaps to boot!
It's also worth mentioning that the great customer service actually started in the store at Stow on the Wold with Paul. He double, even triple, checked everything to make sure the order was correct and we were happy with everything.
February 6, 2026
Unprompted review
Reply from The Cotswold Company - Stow-on-the-Wold
Good morning Don Chadwick,
We're happy to hear that you had a positive delivery experience and that our team treated your property with respect. We appreciate you mentioning the excellent service you received in our store as well. Thank you for your feedback.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
They couldn't have done more!
Despite not being able to get a large piece of furniture upstairs, Matt D and Earle did their absolute best, which included unpacking the chest of drawers on a foul weather day.
February 6, 2026
Unprompted review
Reply from The Cotswold Company - Stow-on-the-Wold
Good morning Alan Morgan,
We appreciate you sharing your experience. We're glad to hear that our team members went above and beyond to assist you with your furniture delivery, even in challenging conditions. Thank you!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Good quality furniture - great delivery experience
Another purchase of good quality furniture.
Siu-pai and Simioncillo who delivered this couldn't have been more considerate on a miserable February morning to keep everything dry.
February 5, 2026
Unprompted review
Reply from The Cotswold Company - Stow-on-the-Wold
Good morning I Reed,
We're happy to hear that you're enjoying the furniture's quality. We appreciate your kind words regarding the delivery team's considerate service on a difficult day. Thank you!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Side tables
We ordered three side tables. The organisation was good, but one table arrived damaged and had to be changed. To be fair, the assistant who dealt with the complaint was very efficient and arranged a new delivery and collection of the damaged table. It did take the edge off, however.
January 29, 2026
Reply from The Cotswold Company - Stow-on-the-Wold
Good morning Marilyn P,
Thank you for taking the time to share your feedback. We’re pleased to hear that the organisation of your order went smoothly and that our team was able to resolve the issue efficiently. That said, we’re sorry that one of the tables arrived damaged, as we understand this did take the edge off your experience. Your comments are appreciated and will be shared with the team as we continue to improve our service.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Great Company, Great Furniture
Very pleased with furniture. Bought TV Corner Unit, Coffee Table and 2 bookcases. It looks absolutely great in our living room. Staff on phone very helpful and delivery drivers Mavino and Simon were a delight. Polite, cheery and helpful. Definitely recommend this company
February 6, 2026
Unprompted review
Reply from The Cotswold Company - Stow-on-the-Wold
Good afternoon Karen Dare,
We're pleased that the furniture enhances your living room. It's great to know our phone staff and delivery team were so helpful. We appreciate your recommendation!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Simply excellent
Simply excellent. Mark could not have been more knowledgeable and helpful with our purchase.
February 4, 2026
Unprompted review
Reply from The Cotswold Company - Stow-on-the-Wold
Good afternoon Andy Wood,
We're happy to hear that you had such a positive experience! We appreciate your kind words and are glad we could be helpful during your purchase.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Delivery drivers (Charlie and Mike )…
Delivery drivers (Charlie and Mike ) went over what you could expect.most helpful and friendly .
February 3, 2026
Unprompted review
Reply from The Cotswold Company - Stow-on-the-Wold
Good afternoon Sheena Stevens,
We're happy to learn that the delivery team was so helpful and friendly! We appreciate you taking the time to share your positive experience with us.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Great piece of furniture …
Great piece of furniture and colour, although disappointing it wasn't" in the sale. prompt delivery with no damage . Would of been nice if the delivery men wore covers over shoes on entering the house. Very pleased otherwise
January 26, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.