After visiting the store a couple of weeks ago we decided to return an order instore rather on the online because the staff was so helpful. They were really knowledgeable and talked us through the wh... See more
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See what reviewers are saying
The products and delivery were very good. Unfortunately we discovered two chairs with serious cracks on the inside of the feet (not immediately apparent). On the plus side they were replaced fairly... See more
Company replied
Gary & Jake were very polite & helpful. They explained what they were going to do clearly, assembled & placed the larder & wardrobe exactly where we wanted them and then explained what we had to do to... See more
Saffron was very helpful and answered all our questions. Made the whole experience a pleasure and was quite happy to place an order with her. It's nice to go into a shop and feel welcome with staff th... See more
Company details
Written by the company
We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.
Who are The Cotswold Company?
Written by the company
- Beautiful Products
- Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
- A responsible business
- We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
- Quality you can trust
- Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.
Contact info
Sheep Street, GL54 1HQ, Stow-on-the-Wold, England, United Kingdom
- 01451 828 185
4.8
Excellent
308 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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A Professional and polite service by…
A Professional and polite service by the delivery team.
February 2, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
We had a bed purchased
We had a bed purchased, delivered and assembled. The staff at the shop in Stow were very helpful and knowledgeable. The bed was delivered quickly. Gary and Jake who delivered and assembled the bed were polite, friendly, helpful and very efficient. An excellent service all round.
January 30, 2026
Unprompted review
Reply from The Cotswold Company - Stow-on-the-Wold
Good morning David M,
We're happy to hear that the team at the shop were so helpful and knowledgeable and that the delivery and assembly went smoothly. We appreciate your positive feedback regarding the efficient and friendly service.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Fantastic delivery service
My in store experience was amazing, staff were willing to move products into different lighting for me to eventually find my perfect dinning table - staff over the phone and email were then quick and helpful to respond when our house move date was moved back. Last, but not least, our delivery men went above and beyond to help manage the logistics of getting our new table in safely and set up. I’d heard the delivery service as good, but I was really impressed. Thank you.
January 30, 2026
Unprompted review
Purchase - very good. Delivery - ?
Purchasing the furniture was a very positive experience. The staff at Stow were lovely, very helpful and courteous. Going out of their way to answer any questions and queries.
The furniture (inglesham range) is beautiful. And settles well into my room. I have purchased bedroom furniture previously, and I was very pleased with that.
The delivery experience was not so good. The delivery guys appeared stressed, and one even stated he did not want to be at work.
They unpacked the furniture outside in the cul-de-sac, which concerned me. And were not happy knowing they had to build the table. Overall not positive.
Yes I would purchase further items from The Costwold furniture company. Lovely well made. Built to last.
January 23, 2026
Excellent service
Excellent service
Had a delivery today by Morgan and Adam. Lovely guys, polite and very helpful.
January 29, 2026
Unprompted review
Reply from The Cotswold Company - Stow-on-the-Wold
Good morning Mrs Joan Shubert,
We're happy to hear that you received excellent service. We appreciate your kind words about the delivery and the team's helpfulness and politeness.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
We were on holiday in the Cotswold for…
We were on holiday in the Cotswold for a week & visited your shop in Stow on the Wold were we found the perfect fit for or dining room a large book case which looks stunning in our home at a very reasonable price in the sale, HAPPY DAYS 😊
January 22, 2026
Lovely showroom
Lovely showroom, very helpful but not overwhelming staff (Paul).
January 24, 2026
Unprompted review
Reply from The Cotswold Company - Stow-on-the-Wold
Good afternoon Gail,
We're happy to hear that you found our showroom lovely and our staff helpful. Thank you for your positive feedback; we appreciate it.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Great Exprerience
Website was easy to navigate and the delivery team, Earle & Matt D, kept us up to date on the delivery day and were extremely efficient and polite. Highly recommended.
January 26, 2026
Unprompted review
Reply from The Cotswold Company - Stow-on-the-Wold
Good afternoon Paul Carling,
We appreciate your feedback and are so glad you found our website easy to use. We're happy the delivery team was efficient, polite, and kept you informed.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Ian and Shane delivered our bedroom…
Ian and Shane delivered our bedroom furniture on a very wet and windy day. Service excellent, very friendly and transferred the furniture with care to the required bedroom. Furniture in excellent condition when unpacked. All packaging was taken away which is a huge bonus to. Highly recommend.
January 21, 2026
Unprompted review
Reply from The Cotswold Company - Stow-on-the-Wold
Good afternoon SRB,
We appreciate you sharing your feedback. We're happy to hear that the delivery team was friendly and careful with your bedroom furniture, especially given the weather. It's great to know the furniture arrived in excellent condition and that the packaging removal was helpful.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Wonderful store
Wonderful store, beautifully laid out, great to be able to see the quality of the furniture which you can’t see online.
January 24, 2026
Unprompted review
Great company with quality furniture
Great company with quality furniture. Slight admin issue regarding what we had ordered before delivery, but customer service dept sorted this out quickly.
Gary and Jake delivered our furniture- very polite and respectful of our property- excellent!
January 23, 2026
Unprompted review
Reply from The Cotswold Company - Stow-on-the-Wold
Good afternoon Jan Randall,
We're happy to hear that you are pleased with the furniture's quality. We appreciate your feedback and are glad our customer service team resolved the administrative issue quickly. We're also delighted that the delivery went smoothly.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Excellent service
Excellent service
In store allowed to browse at leisure
Smoothly taken through the ordering and payment process
Short waiting time for goods to arrive
Efficient polite delivery team
Furniture made and put into position
Thank you to Bobby and Yarik
January 22, 2026
Unprompted review
Reply from The Cotswold Company - Stow-on-the-Wold
Good afternoon Euan Winch,
We appreciate you taking the time to share your positive experience. We're happy to hear that you were allowed to browse at your leisure and that the ordering process was smooth. It's great to know the delivery team was efficient and polite. Thank you!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Excellent service from start to finish
Excellent service from start to finish, we placed our order in the Stow on the Wold (such a beautiful store!) all staff were super helpful and friendly. I was kept well informed of delivery status and the delivery drivers were amazing arrived right on time to the minute and were professional and friendly thank you Earle and Matt D!
January 20, 2026
Unprompted review
Reply from The Cotswold Company - Stow-on-the-Wold
Good afternoon Jessica Hughes,
We're happy to hear that you received excellent service from start to finish and that our staff were helpful and friendly. We appreciate your positive feedback regarding delivery status updates and the drivers' professionalism.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Friendly, efficient and on-time delivery - great !
Cotswold Company kept us informed at every stage and did what they said they would. Delivery arrived on time and in perfect condition. Charlie and Siu Pai who delivered were friendly and polite, sensitive of our home and efficiently brought in and set up the furniture. A great experience - Thank you !
January 16, 2026
Unprompted review
Reply from The Cotswold Company - Stow-on-the-Wold
Good afternoon Customer,
We're happy that you had a great experience and appreciate you mentioning the team's friendliness, politeness, and efficiency. Thank you for your positive feedback.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Five stars and well deserved!
We selected and purchased two items of furniture at the Stow-on-the-Wold showroom.The advice and service was exemplary, as is usual with Cotswold.
Today we took delivery and the furniture arrived well packed.The delivery men were Bernard and Ryan and they quickly unpacked and positioned the items where we required them.
Both gentlemen were efficient,polite and cheerful and fully complimented the overall experience of purchasing from the Cotswold Company.
January 15, 2026
Unprompted review
Reply from The Cotswold Company - Stow-on-the-Wold
Good afternoon Martin Bedwell,
We're happy to hear that you had such a positive experience at our showroom and with the delivery. We appreciate your kind words regarding the team's efficiency and politeness. Thank you for your valuable feedback.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Friendly polite and considerate…
Friendly polite and considerate delivery staff Siu Pai and Mark assembled our dining table in no time. Very glad I didn’t have to do it.
January 14, 2026
Unprompted review
Reply from The Cotswold Company - Stow-on-the-Wold
Good afternoon Neil Richards,
We're happy to hear that our delivery staff provided such excellent service and assembled your dining table quickly! We appreciate your positive feedback and are glad you're satisfied.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Great friendly service
Great friendly service
Fitting team Charlie and Kain did a great job
January 13, 2026
Unprompted review
Reply from The Cotswold Company - Stow-on-the-Wold
Good afternono Mr J McCallion,
We're happy to hear that you received great, friendly service. We appreciate your positive feedback regarding the fitting team's excellent job!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Super service from the delivery team
Puchased an extra large Chester sideboard in charcoal finish. This was delivered today and looks good in its setting below a wall mounted TV.
Delivery was delayed one day due to snow,, but the service from Bobby and Mavino was excellent. Bobby took particular care to assemble the fittings and to explain the best way to fit the shelves to our requirements. Very pleased.
January 13, 2026
Unprompted review
Reply from The Cotswold Company - Stow-on-the-Wold
Good afternoon Stewart Hugh Logan,
We're happy to hear that the sideboard looks good and fits well in its setting. We appreciate your positive feedback regarding the delivery service, even with the weather delay. We are pleased that the assembly and explanation met your needs.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Service and Delivery review
Mark was very helpful with my quote and when I placed my order.
I was kept informed regarding delivery times and the furniture arrived promptly, the delivery driver Charlie was efficient and the furniture was assembled quickly and to a good standard.
January 9, 2026
Unprompted review
Reply from The Cotswold Company - Stow-on-the-Wold
Good afternoon Karen,
We appreciate you sharing your experience. We're happy to hear that you found the quotation process helpful and that you were well-informed about delivery. It's great to know the furniture arrived promptly and was assembled efficiently to a good standard.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Excellent range of product at a good…
Excellent range of product at a good quality and price and very helpful and courteous staff.
January 9, 2026
Unprompted review
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