The Cotswold Company - Stow-on-the-Wold Reviews 

308
TrustScore 5 out of 5

4.8

Sheep Street, GL54 1HQ Stow-on-the-Wold, England, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

After visiting the store a couple of weeks ago we decided to return an order instore rather on the online because the staff was so helpful. They were really knowledgeable and talked us through the wh... See more

Rated 4 out of 5 stars

The products and delivery were very good. Unfortunately we discovered two chairs with serious cracks on the inside of the feet (not immediately apparent). On the plus side they were replaced fairly... See more

Company replied

Rated 5 out of 5 stars

Gary & Jake were very polite & helpful. They explained what they were going to do clearly, assembled & placed the larder & wardrobe exactly where we wanted them and then explained what we had to do to... See more

Rated 5 out of 5 stars

Saffron was very helpful and answered all our questions. Made the whole experience a pleasure and was quite happy to place an order with her. It's nice to go into a shop and feel welcome with staff th... See more


Company details

  1. Bedroom Furniture Store
  2. Furniture Store
  3. Living Room Furniture Store

Written by the company

We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.

Who are The Cotswold Company?

Written by the company

Beautiful Products
Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
A responsible business
We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
Quality you can trust
Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.

Contact info

  • Sheep Street, GL54 1HQ, Stow-on-the-Wold, England, United Kingdom

  • 01451 828 185

4.8

Excellent

TrustScore 5 out of 5

308 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(308)

5,564 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Pleasure to deal with

So helpful in the shop couldn’t do enough for us
Decent quality stuff and not extortionate prices
Earle and Matt D the delivery drivers were very pleasant and cheerful

January 8, 2026
Unprompted review
The Cotswold Company - Stow-on-the-Wold logo

Reply from The Cotswold Company - Stow-on-the-Wold

Good afternoon James Attwooll,

We're happy to hear that you found our team helpful and the products to be of decent quality. We appreciate your positive comments about the delivery drivers.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Cotswold Company - another excellent product

Just had a delivery from Cotswold Co. Bobby and Mavino were excellent. An email the night before Let us know what time they would be delivering….early 7.30am, but we were prepared for that.
4 dining chairs, unwrap-ed and delivered to the kitchen.
All I had to do was unscrew the protection off the bottom off the legs and put chair leg pads on. You know, the sticky circles things! Now they glide along the amtico floor very easily. Very sturding chairs in white. Chester was their name.
Order 6475551.
Placed the order at stow on the wold on Friday 2nd jan and they were delivered, named day £20 extra, on the 7th. Speedy because they were in stock.

Delivery guys were brilliant.
Highly recommend
Julie (Wiltshire)

January 7, 2026
Unprompted review
The Cotswold Company - Stow-on-the-Wold logo

Reply from The Cotswold Company - Stow-on-the-Wold

Good afternoon Julie,

We're happy to hear that you had a positive experience with your recent order and delivery. It's great to know the delivery team was excellent and the chairs are perfect for your home. Thank you for recommending us and for your order.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Bedroom furniture

The store in Stow on the Wold were very helpful as we were concerned the base for the grand triple wardrobe would not fit up our stairs. After showing photos and measurements they assured us it would. We ordered everything online and delivery was just before Christmas. The two men who delivered and built the furniture were incredibly helpful and left everything very tidy. The furniture looks great. We have bought many pieces from The Cotswold Company over the last few years. Furniture is well made and looks good too. I would definitely recommend this company.

December 23, 2025
Rated 5 out of 5 stars

Lovely browsing shop in Stow-on-the-Wold and very helpful staff.

Your main showroom in Stow-on-the-Wold, being in an old pub/hotel, is very rambling with lots of nooks and crannies, ideal for showing off furniture and it was lovely browsing through all the different rooms. The items we went to view were on display and, having checked out their quality, we were able to order the wardrobes we were after. Unfortunately, the matching chest-of-drawers was currently unavailable so could not be ordered at the same time, which was disappointing as we now have to make the effort to keep on checking the website for availability.

December 31, 2025
Unprompted review
Rated 5 out of 5 stars

The marvellous sales lady, Majbritt

The sales lady, Majbritt, was simply marvellous, guiding us through the availability of the various pieces we were looking for and showing us items that fitted the bill perfectly. Have bought from Cotswolds before and will do so again!

January 3, 2026
Unprompted review
The Cotswold Company - Stow-on-the-Wold logo

Reply from The Cotswold Company - Stow-on-the-Wold

Good morning,

We're happy to hear that you had such a positive experience. It's great to know that our team member was so helpful in finding the perfect items for you. Thank you for your continued support!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Superb customer service

I spoke to Majbritt Cook who is a superb ambassador for your company, extremely helpful and a pleasure to talk to, my wife and I visited your Stow shop in October last year while planning an extension to our house, all your staff there were very welcoming, keep up the good work!

January 3, 2026
Unprompted review
The Cotswold Company - Stow-on-the-Wold logo

Reply from The Cotswold Company - Stow-on-the-Wold

Good morning Mr Neil Sanders,

We're happy to hear that you and your wife had a welcoming experience at our shop. It's great to know that our team member was so helpful during your visit. We appreciate you taking the time to share your positive feedback!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Great experience

Gary and Matt D ( Vehicle 4) were very professional at all times. We were kept fully informed about their arrival time and they arrived on time. Our driveway is quite narrow but they negotiated it well and weren't put off by the task. Gary and Matt were respectful at all times of our home environment. The furniture looks great.

December 30, 2025
Unprompted review
The Cotswold Company - Stow-on-the-Wold logo

Reply from The Cotswold Company - Stow-on-the-Wold

Good morning H.M Mckinna,

We're happy to hear that the team provided professional service and kept you informed. We appreciate your acknowledging their respect for your home and their skilful navigation. Thank you for your positive feedback!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Fantastic service from all staff in the…

Fantastic service from all staff in the Stow on the Wold shop. I had an idea of what I wanted from looking online but wanted to see the furniture. I ended up buying it all thanks to the help I received. Plus as a bonus had a nice look around Stow.

December 30, 2025
Unprompted review
Rated 5 out of 5 stars

Earle and Mike were excellent

Earle and Mike were excellent. They arrived when they said (called beforehand to confirm) and arrived cheerful and professional. They erected the dining table and unpacked the 6 chairs which were all well packaged. Excellent service and very happy with the products.

December 23, 2025
Unprompted review
The Cotswold Company - Stow-on-the-Wold logo

Reply from The Cotswold Company - Stow-on-the-Wold

Good morning Ray Kolczak,

We're happy to hear that the team was punctual, cheerful, and professional. We appreciate your mentioning the efficient setup of your dining table and chairs. We're glad you're very happy with the products and service.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Very happy with the products I ordered…

Very happy with the products I ordered and the delivery service, Rob & Kyle. J
We’re polite and careful when bringing in the furniture.

December 19, 2025
Unprompted review
The Cotswold Company - Stow-on-the-Wold logo

Reply from The Cotswold Company - Stow-on-the-Wold

Good morning Joanna Barnes,

We appreciate you sharing your feedback. We're so glad you're happy with the products you ordered and that our delivery team was polite and careful when bringing in your furniture.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Just to say thank you your delivery…

Just to say thank you to your delivery drivers Jamaine H And Doug who very professionally delivered our new sofas yesterday. Very polite helpful and nothing was too much trouble. It’s good to say thank you.

December 18, 2025
Unprompted review
The Cotswold Company - Stow-on-the-Wold logo

Reply from The Cotswold Company - Stow-on-the-Wold

Good morning Antony F,

We're happy to hear that our delivery team was professional, polite, and helpful during your new sofa delivery. It's great to know nothing was too much trouble. We appreciate you taking the time to say thank you!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

My furniture was delivered today by…

My furniture was delivered today by Bobby and Mavino — they did an excellent job! Both were professional, polite, and efficient with the delivery and assembly. Everything was handled with care and set up perfectly. Great service!

October 15, 2025
Unprompted review
The Cotswold Company - Stow-on-the-Wold logo

Reply from The Cotswold Company - Stow-on-the-Wold

Good morning Vincent,

We're happy to hear the delivery and assembly were excellent! It's great that the team was professional, polite, and efficient, handling everything with care. Thank you for your positive feedback.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

We had our settee delivered today by…

We had our settee delivered today by Earl & Matt D
They were very polite and helpful
Smashing guys, hope they come back for our wardrobe delivery in January

December 16, 2025
Unprompted review
The Cotswold Company - Stow-on-the-Wold logo

Reply from The Cotswold Company - Stow-on-the-Wold

Good afternoon Peter Fiore,

We're happy to hear that the delivery team was helpful and polite! We appreciate your positive feedback and hope you have a great experience with your new settee.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Great service friendly staff

We ordered a corner TV stand at the stow store from the moment we met Majbritt we felt comfortable the service we were getting was genuine. She took time to steer us through product and options before we made our choice. Delivery was confirmed on the day and as promised an email confirming the the dates received. Today we took delivery of the product delivered by two very helpful and pleasant gentleman Abel and Fred. The delivery time was as promised according to an email 30 minutes prior. Great customer service from a friendly a genuine company.

December 16, 2025
Unprompted review
The Cotswold Company - Stow-on-the-Wold logo

Reply from The Cotswold Company - Stow-on-the-Wold

Good afternoon D Davies,

We're happy to hear that you felt comfortable with the service you received while choosing your corner TV stand. It's great to know that the delivery was smooth and the team was helpful. We appreciate your positive feedback!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look