The Cotswold Company - Tunbridge Wells Reviews 

50
TrustScore 4.5 out of 5

4.7

Mount Pleasant Road 95-97, TN1 1QG Royal Tunbridge Wells, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Your staff are warm, friendly and personable. Your showroom is our dream home. When we moved into our new home we called your Tunbridge Wells showroom and placed our order directly on the back of us h... See more

Rated 5 out of 5 stars

Beautiful kitchen island recieved with granite top. Looks great in my new kitchen. Order was easy, and all communication from the company was very clear and helpful. When delivered, the couriers were... See more

Rated 5 out of 5 stars

It was a very hot day. My order was delivered at 4.15 pm The drivers Siu-Pai and Derrick arrived in a friendly, smiling and professional manner. They worked tgether quietly. They finished quickly.... See more

Company replied

Rated 5 out of 5 stars

Really helpful staff, very welcoming and of course beautiful furniture! The staff were very helpful and knowledgeable and helped us with all the questions around sizing, choices and delivery optio... See more


Company details

  1. Bedroom Furniture Store
  2. Furniture Store
  3. Living Room Furniture Store

Written by the company

We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.

Who are The Cotswold Company?

Written by the company

Beautiful Products
Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
A responsible business
We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
Quality you can trust
Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.

Contact info

  • Mount Pleasant Road 95-97, TN1 1QG, Royal Tunbridge Wells, England, United Kingdom

  • 01892 486989

4.7

Excellent

TrustScore 4.5 out of 5

50 reviews

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4.7

All reviews

(50)

5,115 reviews in the last 12 months

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Rated 5 out of 5 stars

Knowledgeable staff

Really helpful and knowledgeable member of staff called Robyn, she was there when I needed her but did not push herself onto me, made my shopping experience enjoyable.

April 1, 2026
Unprompted review
The Cotswold Company - Tunbridge Wells logo

Reply from The Cotswold Company - Tunbridge Wells

Good afternoon Ann Goodson,

We're happy to hear that our staff member was helpful and knowledgeable, enhancing your shopping experience by being attentive but not intrusive. Thank you for your feedback!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Our new sofas were delivered by Kyle.M…

Our new sofas were delivered by Kyle.M and Matt.S
Brilliant service they were polite notified me to let me know they were on their way.
Brought Sofas in being respectful of our home, we would definitely recommend the Cotswold Company.

March 30, 2026
Unprompted review
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Reply from The Cotswold Company - Tunbridge Wells

Good afternoon Debs,

We're happy to hear that you received brilliant service from our delivery team! It's great to know they were polite and respectful while delivering your new sofas. We appreciate your recommendation!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Bernard and Ryan the 2 delivery drivers…

Bernard and Ryan the 2 delivery drivers were so polite, respectful and helpful. Nothing was too much trouble, and they even took the packaging away of 2 side tables that I was going to assemble myself. Awesome delivery men!!!!

March 27, 2026
Unprompted review
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Reply from The Cotswold Company - Tunbridge Wells

Good afternoon Anita Patel,

We appreciate your positive feedback regarding the delivery. We're so glad to hear that our team was polite, respectful, and helpful, even taking away the packaging. Thank you!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Cotswold furniture is first class.

Cotswold furniture is first class.The assistants are knowledgeable and helpful.
The furniture is excellent in both design and finish.
The people who deliver arrive on time and take all the packaging away. I have been delighted with my purchases.

March 20, 2026
Rated 3 out of 5 stars

Computers not working or staff not…

Computers not working or staff not knowing their way around them, took ages, should have done it on line it would have been easier

March 14, 2026
Unprompted review
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Reply from The Cotswold Company - Tunbridge Wells

Updated 23/3/26

Good afternoon David Clarke,

A few hiccups along the way, but we’re glad we were able to smooth things over in the end. Appreciate your understanding.

Should you have any further questions, please don't hesitate to get in touch.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

***********************************

Good morning David Clarke,

I’m really sorry to hear about the difficulties you experienced. I completely understand how frustrating that must have been. To help us investigate this further, could you please share your contact details so we can follow up with you directly and raise accordingly?

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Great Quality

The quality of the product is outstanding and will last the course of time. Installed by Kyle.J and Kyle.M whose attention to detail and workmanship was impressive.

February 25, 2026
Unprompted review
The Cotswold Company - Tunbridge Wells logo

Reply from The Cotswold Company - Tunbridge Wells

Good afternoon Clive,

We're happy to hear that you find our product's quality outstanding and long-lasting! We appreciate your positive feedback regarding the installers' impressive workmanship and attention to detail.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Good to see the furniture in Tunbridge…

Good to see the furniture in Tunbridge Wells; very helpful advice from staff.
Delivery turned up as arranged, polite & conscientious manner by Craig, Kelly, Sylvester. Thank you.

February 23, 2026
Unprompted review
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Reply from The Cotswold Company - Tunbridge Wells

Good morning David,

We appreciate your positive feedback! We're happy to hear that you found our staff helpful and that the delivery team was polite and conscientious. Thank you for your comments!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

I love the staff

I love the staff , they are professional and welcoming. The Tunbridge Wells store is one of my best shopping experiences. And the quality of the furniture etc is definitely up there as one of the best.

February 1, 2026
Unprompted review
Rated 1 out of 5 stars

I’ve held off writing this but I have…

I’ve held off writing this but I have to now consider posting a review.but for now you are in notice if nobody calls me by lunchtime tomorrow standby!!

January 26, 2026
Unprompted review
The Cotswold Company - Tunbridge Wells logo

Reply from The Cotswold Company - Tunbridge Wells

Good morning Ian Giles,

Thank you for reaching out. In order for us to look into this further and resolve it as quickly as possible, could you please provide your order number?

Once we have this, we’ll be able to investigate and get back to you promptly.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Earle and Matt D were professional

Earle and Matt D were professional, friendly and very helpful delivering our order.

January 14, 2026
Unprompted review
The Cotswold Company - Tunbridge Wells logo

Reply from The Cotswold Company - Tunbridge Wells

Good afternoon Neil Todd,

We're happy to hear that our team provided professional and helpful service during your delivery. Thank you for your positive feedback and your order!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Excellent customer service from Olivia in the Tunbridge Wells store

I recently went into the Tunbridge Wells store to look at bedside cabinets 'in the flesh', and compare a few different models. I was escorted around by Olivia, who was extremely helpful, charming and, above all, patient!

I finally found the most suitable cabinets (Chester Classic Cream bedside table) and they are very good. However, the most memorable aspect was the exceptional customer service, which you find so rarely nowadays. Well done, Olivia; you are a credit to the company.

December 28, 2025
Unprompted review
The Cotswold Company - Tunbridge Wells logo

Reply from The Cotswold Company - Tunbridge Wells

Good afternoon Ian Armitage,

We're happy to hear that you found the perfect bedside cabinets! We appreciate your kind words regarding the service you received in our store. It's great to know that our team member was helpful and patient. Thank you for your positive feedback.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

I love this company

I love this company - My living room is all furnished from The Cotswold Company and it looks amazing. The furniture is attractive, well built and solid and the furnishings fit perfectly; you can tell that there is attention to detail. I bought everything from my local store and I will continue to go in and see them when I am in town - it feels like going home!

February 20, 2025

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