The Cotswold Company - Tunbridge Wells Reviews 

56
TrustScore 4.5 out of 5

4.7

Mount Pleasant Road 95-97, TN1 1QG Royal Tunbridge Wells, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Your staff are warm, friendly and personable. Your showroom is our dream home. When we moved into our new home we called your Tunbridge Wells showroom and placed our order directly on the back of us h... See more

Company replied

Rated 5 out of 5 stars

Furniture came exactly as described. Extremely sturdy and well made. Delivery came on time and driver and his mate were polite and helpful. They placed the Furniture in the room required, built my w... See more

Rated 5 out of 5 stars

A big thank you to Bernard and Emerson for the careful collection and delivery of my furniture. They were both pleasant, helpful and professional throughout, taking great care to ensure my furniture... See more

Rated 5 out of 5 stars

Beautiful kitchen island recieved with granite top. Looks great in my new kitchen. Order was easy, and all communication from the company was very clear and helpful. When delivered, the couriers were... See more


Company details

  1. Bedroom Furniture Store
  2. Furniture Store
  3. Living Room Furniture Store

Written by the company

We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.

Who are The Cotswold Company?

Written by the company

Beautiful Products
Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
A responsible business
We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
Quality you can trust
Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.

Contact info

  • Mount Pleasant Road 95-97, TN1 1QG, Royal Tunbridge Wells, England, United Kingdom

  • 01892 486989

4.7

Excellent

TrustScore 4.5 out of 5

56 reviews

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4.7

All reviews

(56)

5,538 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A big thank you to Bernard and Emerson…

A big thank you to Bernard and Emerson for the careful collection and delivery of my furniture. They were both pleasant, helpful and professional throughout, taking great care to ensure my furniture and property were not damaged.

It was a smooth and stress-free delivery from start to finish. Thanks again, Bernard and Emerson — much appreciated!

August 14, 2026
Unprompted review
Rated 5 out of 5 stars

Bedroom furniture

Furniture came exactly as described. Extremely sturdy and well made. Delivery came on time and driver and his mate were polite and helpful. They placed the Furniture in the room required, built my wardrobe (extra cost) and took all the packaging away. From my initial order to delivery was fault free. I will definitely order from this company again.

August 12, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic showroom

Fantastic showroom, excellent products, and salesperson Catherine very helpful, would you use you again and definitely recommend you to friends and family.

August 3, 2026
Unprompted review
Rated 5 out of 5 stars

Your showroom is our dream home

Your staff are warm, friendly and personable. Your showroom is our dream home. When we moved into our new home we called your Tunbridge Wells showroom and placed our order directly on the back of us having such an enjoyable shopping experience couple of weeks prior.

July 1, 2026
Unprompted review
The Cotswold Company - Tunbridge Wells logo

Reply from The Cotswold Company - Tunbridge Wells

Good Afternoon Nicola,

We're so pleased to hear that our staff provided such a warm, friendly, and personable experience, and that our showroom felt like your dream home. It's wonderful that you enjoyed your shopping experience so much that you placed your order directly with our Tunbridge Wells showroom. Thank you for your kind words!

Kindest regards
Rosie Annison - Senior Customer Care Advisor

Rated 5 out of 5 stars

It was a very hot day

It was a very hot day. My order was delivered at 4.15 pm The drivers Siu-Pai and Derrick arrived in a friendly, smiling and professional manner. They worked tgether quietly. They finished quickly. It was excellent. A credit to the Cotswold Company. This is a genuine message. Previously I had had a very difficult experience with this company.i was very pleased with 10th July 2026.I was very happy.

July 10, 2026
Unprompted review
The Cotswold Company - Tunbridge Wells logo

Reply from The Cotswold Company - Tunbridge Wells

Good afternoon Mrs Jo Smith,

We are delighted to hear about your positive experience with our delivery team, especially given the hot weather. It's wonderful that our delivery crew was friendly, professional, and efficient. We appreciate your sharing your satisfaction with us.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Chester Kitchen Island

Beautiful kitchen island recieved with granite top. Looks great in my new kitchen. Order was easy, and all communication from the company was very clear and helpful. When delivered, the couriers were so helpful, friendly and professional. They unpacked the item on the van and carried it into place. Very highly recommended. Really impressed with item and service.

June 25, 2026
Unprompted review
Rated 5 out of 5 stars

Lucas the manager at Tunbridge Wells…

Lucas the manager at Tunbridge Wells has been super helpful in our purchase of a sofa, and material to make cushions. The whole experience of firstly looking and receiving advice to actually making the order. Can’t wait for everything to arrive!!

June 30, 2026
Unprompted review
The Cotswold Company - Tunbridge Wells logo

Reply from The Cotswold Company - Tunbridge Wells

Good afternoon Geoffrey Evans,

We're delighted to hear that our team member was super helpful with your sofa purchase and provided excellent advice. We're so pleased you had a great experience, and we hope you enjoy everything when it arrives!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Beautiful furniture and great staff!

Really helpful staff, very welcoming and of course beautiful furniture!

The staff were very helpful and knowledgeable and helped us with all the questions around sizing, choices and delivery options.
Lovely showroom with plenty to see too.

June 24, 2026
Unprompted review
Rated 5 out of 5 stars

Kye Kolby was polite and very helpful.

Kye Kolby was polite and very helpful.
He was prompt and I am very happy with the result.

I was also happy with a previous experience. This is why I am glad I bought the settee's from you and other items. I will continue to buy from your store in Tunbridge Wells.

Thank you for you support and great products.

regards,

Jim Breeze

June 5, 2026
Unprompted review
The Cotswold Company - Tunbridge Wells logo

Reply from The Cotswold Company - Tunbridge Wells

Good afternoon James Breeze,

We are so pleased to hear about your positive experience with our team and that you are happy with your purchases. We appreciate your continued loyalty to our store. Thank you for your kind words!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Delivery service

Delivery service from Ian and Antony was great. Kind and very helpful. Good commnuication on when the delivery was arriving too.

June 2, 2026
Unprompted review
The Cotswold Company - Tunbridge Wells logo

Reply from The Cotswold Company - Tunbridge Wells

Good morning Mark Walker,

We appreciate your positive feedback! We're glad to hear our delivery team was helpful and communicative.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

On-time delivery and careful…

On-time delivery and careful positioning of unit in upstairs bedroom. Great service.
Thanks' to Bernard & Lee.

May 18, 2026
Unprompted review
The Cotswold Company - Tunbridge Wells logo

Reply from The Cotswold Company - Tunbridge Wells

Good afternoon Yvonne Tartaglia,

We are so glad to hear about your positive experience with our delivery service. We appreciate your kind words!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

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