Cottman of Manassas Reviews 38

TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

The price was right, customer service was great and they took care of my problem and even told me to come back to make sure that everything was working well.

Rated 5 out of 5 stars

Everyone hates to have to put their car in the shop. It is especially difficult to think of the high cost of transmission rebuild or replacement. It is great that we have an honest and upfront shop li... See more

Company replied

Rated 5 out of 5 stars

I came to Cottman of Manassas with my 2000 Dodge Dakota 5 speed manual shift, the truck would not go into 5th and reverse after repairs from an auto shop that wanted me to buy another transmission.... See more

Company replied

Rated 5 out of 5 stars

Great thanks for a job well done at a reasonable price. My 20 year old truck had some parts that were no longer manufactured. The professional, experienced mechanics at Cottmann found the parts with... See more

Company replied

Company details

  1. Auto Repair Shop
  2. Car Accessories Store

Information provided by various external sources

Visit your local Cottman Transmission and Total Auto Care Center in Manassas for all your Transmission Repair and Auto Repair needs. For quality service and a great experience, the Cottman Man is Still the Man for everything Auto Repair related. Call today to learn more about our TransCheck 21 Plus Inspection, and please check out our Auto Repair and Transmission Repair coupons to use with your next service. Ask your neighborhood Cottman Man any questions regarding your vehicle and schedule your next appointment today.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

38 reviews

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Rated 5 out of 5 stars

The price was right

The price was right, customer service was great and they took care of my problem and even told me to come back to make sure that everything was working well.

March 22, 2019
Unprompted review
Rated 1 out of 5 stars

Would not go back

Went in because this was the closest atra (40 miles)and transmission is still under rebuilt warranty and Im out of town. My truck was having problems shifting and was leaking transmission fluid. They told me my transfer case was not working and would need to be fixed. After leaving there I pull over lock my hubs in and surprise 4 wheel drive. But my transmission is still leaking and shifting hard. Lost half a day and got nothing done to my truck but they wanted me to come back in a week to check the leak and look at the transfer case that works.

June 6, 2018
Unprompted review
Rated 1 out of 5 stars

It took them 6 days to look at my car

It took them 6 days to look at my car, run tests and diagnose it (incorrectly btw) Then the manager calls me and says they are unfit to fix it. He stated “ ive been off and idk why they took on your vehicle in the first place”. The wholetime they had my car ive been paying for a rental. Im dealing with an extended warranty company so i had to get my vehicle towed to another shop that took ONLY 4 hours to call me back with test results and the repair was underway SAME DAY! Thanks AAMCO . 🖕🏽Cottman Transmission

April 28, 2018
Unprompted review
Rated 5 out of 5 stars

They were very friendly and honest

They were very friendly and honest. They have offered to help me with services they do not do and future discounts. I will definitely take my car back there for repairs. I would recommend them to friends.

April 7, 2018
Unprompted review
Rated 5 out of 5 stars

Very good staff!

Very good staff. The manager was able to test drive with me and give an accessment on my truck’s transmission. I haven’t done the repairs yet. I wish they could do something to improve the price, because it’s a lot for a trans rebuilt.

March 23, 2018
Unprompted review
Rated 5 out of 5 stars

Great Service

Great Service. I thought I had a transfer case or transmission
rebuild on my hands which would have been really expensive. They found a much more minor issue and got my Landcruiser back on the road.

November 29, 2017
Unprompted review
Rated 5 out of 5 stars

I came to Cottman of Manassas with my …

I came to Cottman of Manassas with my 2000 Dodge Dakota 5 speed manual shift, the truck would not go into 5th and reverse after repairs from an auto shop that wanted me to buy another transmission. I went to a Cottman professional tranny shop instead.

Cottman delivered by repairing the original transmission gear box. Leonard, the owner/operator was very fair and professional. Cottman was also accommodating when I had to leave the truck a few days after it was complete due to work travel. Cost estimate was spot on, even applied a military discount. Great job with no issues!!!!!

October 30, 2017
Unprompted review
Cottman of Manassas logo

Reply from Cottman of Manassas

It's always our aim to make sure our customers are not left without their vehicles for an extended period of time, Ken, and we are so very pleased to hear we did what it took to get you and your vehicle back on the road in no time at all. Gratefully, Cottman of Manassas

Rated 4 out of 5 stars

Very nice people, quality workmanship

Very nice people! There were a few hiccups, but I was treated with complete respect and understanding and the mechanics were willing to work with me. My car is running really well and the turn-time was good!

October 25, 2017
Unprompted review
Cottman of Manassas logo

Reply from Cottman of Manassas

Thank you for the update and excellent review, Heather! We are delighted to know your car is running so well after your visit with us, and our team hopes you will call again the next time you need anything. Gratefully, Cottman of Manassas

Rated 5 out of 5 stars

Everyone hates to have to put their car …

Everyone hates to have to put their car in the shop. It is especially difficult to think of the high cost of transmission rebuild or replacement. It is great that we have an honest and upfront shop like Cottman here in Manassas to tell us exactly what we need, perform quality work, then also stand behind what they say and do. Thank you Leonard, and thank you Cottman of Manassas.

October 25, 2017
Unprompted review
Cottman of Manassas logo

Reply from Cottman of Manassas

And thank you, Justin, for being our valued customer, and then for talking about how we take a bit of the pain out of vehicle repairs! We know how stressful they can be, so we're always proud to alleviate some of that burden from our customers. Gratefully, Cottman of Manassas

Rated 5 out of 5 stars

yet again good service

up front pricing and good customer service keeps my car running good.

October 16, 2017
Unprompted review
Cottman of Manassas logo

Reply from Cottman of Manassas

Keeping your car running at its best, in order to keep you safely on the road, is what we are all about here, Keith! Thank you for validating our ability to continue meeting our standards. Gratefully, Cottman of Manassas

Rated 5 out of 5 stars

Very professional

Very professional, most notably they were honest and trustworthy in their assessment. Courteous and knowledgeable. I would highly recommend Cottman of Manassas. Ask for Lenard (store manager).

October 5, 2017
Unprompted review
Cottman of Manassas logo

Reply from Cottman of Manassas

And our team very much appreciates that recommendation, John! Thank you for offering it, along with your valued business. We're here for you! Gratefully, Cottman of Manassas

Rated 5 out of 5 stars

Great job on repairs

Great job on repairs, great mechanics on staff

I would return for Future transmission issues

September 26, 2017
Unprompted review
Cottman of Manassas logo

Reply from Cottman of Manassas

We will be here for any future transmission needs you may have, Jack! Thank you for offering us a chance to serve you, and thanks for this perfect rating and feedback. Gratefully, Cottman of Manassas

Rated 5 out of 5 stars

The service here is amazing

The service here is amazing. Top notch! Highly recommended

September 23, 2017
Unprompted review
Cottman of Manassas logo

Reply from Cottman of Manassas

Thank you for your high recommendation, Adrienne! We're so glad you've found nothing less than the amazing service we strive toward here. Gratefully, Cottman of Manassas

Rated 5 out of 5 stars

Exalent service and customer care

Exalent service and customer care. Willing to work with your budget.

September 15, 2017
Unprompted review
Cottman of Manassas logo

Reply from Cottman of Manassas

Meeting your needs, in terms of repairs, and what you can afford, is definitely what we are about here, so it's wonderful to know we did what it took to reach your complete satisfaction. Thank you! Gratefully, Cottman of Manassas

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