Cottman of Manassas Reviews 38

TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

The price was right, customer service was great and they took care of my problem and even told me to come back to make sure that everything was working well.

Rated 5 out of 5 stars

Everyone hates to have to put their car in the shop. It is especially difficult to think of the high cost of transmission rebuild or replacement. It is great that we have an honest and upfront shop li... See more

Company replied

Rated 5 out of 5 stars

I came to Cottman of Manassas with my 2000 Dodge Dakota 5 speed manual shift, the truck would not go into 5th and reverse after repairs from an auto shop that wanted me to buy another transmission.... See more

Company replied

Rated 5 out of 5 stars

Great thanks for a job well done at a reasonable price. My 20 year old truck had some parts that were no longer manufactured. The professional, experienced mechanics at Cottmann found the parts with... See more

Company replied

Company details

  1. Auto Repair Shop
  2. Car Accessories Store

Information provided by various external sources

Visit your local Cottman Transmission and Total Auto Care Center in Manassas for all your Transmission Repair and Auto Repair needs. For quality service and a great experience, the Cottman Man is Still the Man for everything Auto Repair related. Call today to learn more about our TransCheck 21 Plus Inspection, and please check out our Auto Repair and Transmission Repair coupons to use with your next service. Ask your neighborhood Cottman Man any questions regarding your vehicle and schedule your next appointment today.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

38 reviews

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Rated 5 out of 5 stars

I have already recommended my son

I have already recommended my son, who received excellent service from you as well. Cottmans courtesy and expertise was unmatched.

August 22, 2017
Unprompted review
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Reply from Cottman of Manassas

Every recommendation you send our way, from your son, to this one online, means a lot to us, Kevin! Thank you for being our customer, and thanks for your wonderful rating and compliments. Gratefully, Cottman of Manassas

Rated 5 out of 5 stars

The gentleman that check my car out was …

The gentleman that checked my car out was amazing. He explained everything that he was doing and then broke everything down to me so I could see what was going on with my transmission. My car is a little older so I'll come out better trading it in however if I ever need transmission work in the future (hopefully I won't) this is the place I will take my vehicle to!

August 21, 2017
Unprompted review
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Reply from Cottman of Manassas

Hi Thersa, while we're sorry we couldn't do more for your older vehicle, it's great to read you found value in our advice, and that we earned your future business! Thank you so much for giving us that chance, and thanks for your amazing feedback. Gratefully, Cottman of Manassas

Rated 5 out of 5 stars

This is the second time I've dealt with …

This is the second time I've dealt with the Cottman crew and all I can say is thank you Dr. Leonard for service.. First a transfer case on my 2006 STS AWD Cadillac that GM couldn't even quote a price on,second a starter on the same vehicle.. Excellent work guys..5 star in my book,they deliver what they promise, a throw back to when a companies word meant everything. Thanks again .. Jim Phillips

August 11, 2017
Unprompted review
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Reply from Cottman of Manassas

Jim, thank you for choosing us for a second time to help with that starter on your Cadillac! We were happy to lend a hand, and we are so proud to know we earned your 5-star recommendation. Thanks again, and please give us a call the next time you need anything. Gratefully, Cottman of Manassas

Rated 1 out of 5 stars

It was exactly as it says for one star …

I am really sorry but my experience was totally unacceptable and I had to face against very rude and unreasonable conduct with the person who claimed to be the owner of the business. I left my truck with them for transmission trouble and the following day they have inspected my truck and call and told me that I would need my transmission to be rebuilt. We agreed on the price and I gave them %50 deposit. I was also suggested that my transmission cooler to be replaced. I accepted that suggestion and have given them more business such as my oil and filter change and emission and inspection done for my truck as well. A week later they called me and said my truck was ready for pick up. When I went to pick up my truck, I've noticed that my service engine light and abs lights were both on my dashboard during my test drive. They were not on when I left my truck and they had never told me or mention anything about the lights were being on until the day I went to the shop for pick up my truck. I was trying to explain how unacceptable this situation was but all I had in return was very rude conduct and treatment in front of my two daughters. They were both terrified and were crying. Unfortunately, I end up paying for extra parts and labor charges for the additional damages which were not there and I did not have them before but I only received a discount on half off for labor charges. Make sure take a video shots before dropping your car there so you don't have to go through what I have been through. Or be ready to pay for more at the end.

July 29, 2017
Unprompted review
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Reply from Cottman of Manassas

Mike, disappointment from our customers is never something we take lightly, and we hope you might talk with us about this some more in an email to manassas@cottmanauto.com. Respectfully, Cottman of Manassas

Rated 5 out of 5 stars

These guys help me

These guys help me. They went The extra mile.

I will always remember their kindness!

July 20, 2017
Unprompted review
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Reply from Cottman of Manassas

Helping the customers who need us is what we live for, Cheryl! Thank you for your great feedback and generous business. Gratefully, Cottman of Manassas

Rated 5 out of 5 stars

Excellent and very professional.

July 12, 2017
Unprompted review
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Reply from Cottman of Manassas

Hi Manuel, thank you for the compliment! Excellent, professional service, is exactly what we want you to find here. Gratefully, Cottman of Manassas

Rated 5 out of 5 stars

Cottman had great communication with me …

Cottman had great communication with me on my transmission rebuild. They also beat their competitors by 2300$.

July 3, 2017
Unprompted review
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Reply from Cottman of Manassas

Thank you, Mark! Communication is key with any repair, and we're pleased to know we kept you well informed throughout the process. Gratefully, Cottman of Manassas

Rated 5 out of 5 stars

Great thanks for a job well done at a …

Great thanks for a job well done at a reasonable price. My 20 year old truck had some parts that were no longer manufactured. The professional, experienced mechanics at Cottmann found the parts without any delay and fixed the transmission better than original. I was impressed and would highly recommend them to anyone.

June 10, 2017
Unprompted review
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Reply from Cottman of Manassas

Better than new is what we are all about, William! Thanks for letting us take care of your truck, and here's to 20 more years of keeping it on the road! Gratefully, Cottman of Manassas

Rated 5 out of 5 stars

I have been to Cottman numerous times …

I have been to Cottman numerous times and everytime, my husband and I have been very pleased with the pricing and the work. I thank God for a trust worthy business because in this day and time it is hard to find. God bless you for your honesty.and good work ethic.

May 25, 2017
Unprompted review
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Reply from Cottman of Manassas

Denise, your continued loyalty and support are greatly appreciated. Please know that the pleasure is all ours, as serving valued customers such as you is what we live for. Thanks so much! Gratefully, Cottman of Manassas

Rated 3 out of 5 stars

Still having issues

Still having issues. But they are trying to resolve it. Just don't understand what the problem is.

May 2, 2017
Unprompted review
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Reply from Cottman of Manassas

James, please give us a call here at the center, so we can discuss this with you a bit more. Thank you for your time and patience.

Rated 5 out of 5 stars

Transmission Rebuild on 2001 Jeep Grand Cherokee

They completed the transmission build on my 2001 Jeep Grand Cherokee and were always upfront from the moment I received my quote, till the job was completed. After driving approximately 8k miles the transmission needed some attention. Still under warranty, they diagnosed the issue and completed the repair at no additional cost to me. I am very satisfied with their work and would highly recommend them.

April 28, 2017
Unprompted review
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Reply from Cottman of Manassas

Your high recommendation is exactly what we aim to earn, Alex! Thank you for confirming we have, by sharing your thoughtful feedback, and thanks for choosing our Cottman.

Rated 5 out of 5 stars

Honesty goes a long way

Mechanic was honest and was up front with everything going on with my car. It's so rare to find. Most just want to charge you an arm and a leg when they know that you don't know what's going on. He was great.

April 19, 2017
Unprompted review
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Reply from Cottman of Manassas

Honesty certainly does go a long way, and we appreciate you sharing your own honest opinion of us, Michael! We're proud to know our business practices, have earned us your complete trust and satisfaction. Thank you! Gratefully, Cottman of Manassas

Rated 5 out of 5 stars

Will be returning

I felt as tho I was treated with honesty and respect and received excellent service .

April 12, 2017
Unprompted review
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Reply from Cottman of Manassas

Hi Herb, thank you for your 5-star feedback! Knowing we offered the kind of service to earn us your compliments, as well as your repeat business, makes us extremely proud. See you next time! Gratefully, Cottman of Manassas

Rated 4 out of 5 stars

Good service, knowledgeable of how they make them.

Good service, reminders to follow up after work is done. 10 day follow up is coming due. Was told to bring in after 500 miles only been less than half of that so far.

April 9, 2017
Unprompted review
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Reply from Cottman of Manassas

Good service, and expert knowledge, is simply the Cottman standard, Michael. Thanks for telling the world we are living up to that standard, and thanks for your support of our business! Gratefully, Cottman of Manassas

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