Cougar Extreme Reviews 

Excellent service, easy to use website and i got good value. I wanted a new PC, didn't want to break the bank, but i knew what components i wanted, not only did i meet my budget but i was able to upgrade a few parts. It arrived when it said it would (9 days) and all i had to do was turn it on. Windows was running, everything up to date. Highly recommended.

Now this might just be me. But im not impressed with the state my computer in. I unboxed it, plugged it in, turned it on, and windows needs a key. I didnt get a key with my PC.I ordered a wireless card to be in the computer, I cannot access wireless. There is also apparently a problem with my sound card, and apparently my graphics card aswell. Although it was cheeper than expected and I have no doubt that they assembled it correctly, I am not impressed, I am ok with computers but I am not a Proffesional and to be honest they give no help booklets for if you are even slightly technophobic. I understand that drivers need installing and all that malarky, but how is that even possible when every two minutes the screen is screwing up and everything turns into a green and purple grid

Overall, I'm really pleased I went to Cougar for my new gaming PC. First of all, the PC is awesome. It runs stuff really well, and I knew I was getting a high end PC but I still did not expect results this good! On all my games, even on newer ones like Skyrim, I've got them on max settings (even settings that I dont know what they do) and its smooth as anything. Plus buying a PC of this power from somewhere like PC World I reckon would have cost me at least double.
They were also really helpful. I phoned up to get advice on the specs I was after and spoke to Mario. He was really helpful, polite, patient, and really gave great recommendations. They also stated when it would be delivered, and it arrived by courier by 10:30am on the exact day they said it would. Overall great value, a great product, and most of great honest service. If you want a PC, look no further. Thanks Cougar!

We've bought a number of computers from Cougar Extreme for our office and they've always been built to a high standard and work very well. The sales team have also been very helpful in spec'ing up exactly what we required without over selling unnecessary items.

This was the first time I had a custom made PC and the experience was awesome.
From the easy to navigate website the friendly advice over the phone no oversell just honest advice the whole thing was a joy.
The only snag was my impatience getting the machine but with the build as large as the one I had, I would expect no less a time to allow for proper testing and there was a bank holiday in the middle.
I would highly recommend Cougar Extreme to anyone wanting a custom made PC either for home, gaming or office.
Next time I will make the effort to go and collect the product myself and meet the guys they sound real professional and nice to boot

Absolutely amazing well built! I love my new computer thanks again

You will rarely get the value for money that these guys provide.

My first purchase was a relatively high spec PC. It worked fine for 2 years until the power supply gave up. My local PC engineer said that the power supply in the unit was very light-weight and replaced it with a much chunkier one and no problems so far.

My second purchase was a ACER laptop which has been great!

This is the second PC system that I have had built by Cougar.

Easy site to navigate your way around. If you're not sure of your spec just give them a call and they are happy to help.

When I received my PC I had to put a clean Windows 7 install on and had a bit of a "blonde!" (no offence ^_^) moment when I couldn't remember exactly what to do, one quick call to Cougar and I was away, extremely helpful guys. I would have no hesitation in using them again.

This is the second PC ordered from Cougar Extreme.
Both arrived ahead of the expected delivery date, I requested a phone call on the day prior to delivery to ensure someone was at home. Unfortunately they wont deliver to an alternative (work) address.
On the day of delivery I had an email giving me the name of the driver and an expected arrival time (to within an hour), which duly happened.
On both occasions I ordered machines without an OS but the image boots to Win7 - all I had to do was enter one of our MS Passport keys and off we went! Excellent

The Cougar Extreme website allowed me to easily to build and configure a PC that matched my exact requirements. Supported by very good product information for comparing different components. Very competitive on price which easily fell within my budget and I ended up with a higher specification machine than I originally thought. I have absolutely no hesitation in recommending Cougar Extreme as the first place to look for your next PC or laptop.

I am so happy with the service by Cougar extreme. PC is excellent. Thank you so much.

Spent a lot of time checking websites, prices and reviews for most of the custom pc building outfits. Opted for Cougar Extreme mainly because of the price (significantly cheaper than the others - i7 2600K/ 16GB RAM/ 1TB HD for about £600!).
Not being a gamer I just needed a powerful desktop for music production and was not too worried about having the very latest kit. Which was just as well since although their online PC spec builder is easy to use, the component options are pretty limtted and the details vague (e.g. no hard drive speeds / not many Monitor options) - however the customer helpline was very helpful. There is also an annoying 3% extra surcharge for credit cards.
Anyway, the machine arrived last week (one day later than the estimated 9 days) and it works a treat / quality build / very, very happy with it.
All in all, unless you're overly particular about your parts, I'd recommend.

...and that's Cougar, great PCs at a fair price, and knowledgeable, helpful staff. I had some questions about fitting a new graphics card recently, rang on a Saturday (that's right a Saturday!) and got straight through to someone who knew what he was talking about - sorted me out no problem. You always feel that yopu matter as a customer when dealing with them.

Great customer service and a wide range of products at affordable prices.

I found this an easy way to design a great computer which I hope will last me some time. Cougar Extreme were on time with my purchase it looks great. Thankyou again.

Recommended by a work colleague, this was one of a few sites a visited to look at a personalised computer build.

Choosing online was simple, and I liked the running total and spec along the side of the screen as you progressed.

I was contacted prior to shipment as my options clashed on the software I wanted, and after a quick chat my system was confirmed for delivery next day.

It's nice to get what I want, and not to conform to sales pitch tactics in-store for them to sell what they want.

Well done.

When something goes wrong you learn a lot about the business that you have chosen to contract with. In my case this Is where Cougar Extreme failed epically. Knowing what I now do about this company I should have been extremely firm with them from day one. Having spent nearly 2k with CE things were not 100% from the outset. The case was slightly damaged & the ps2 port did not work. However, I let these things slide as I was eager to enjoy my expensive new PC.
Now, the reason I am mentioning these points Is because I could have rightly demanded the situation rectified but I chose not to as It was not vital to the running of the machine.
I spent nearly 2k on both goods and services (they built the PC as well as supplying the parts). After some time It became apparent that the main hd was very faulty & this Is where the problems begin.
Cougar Extreme's lack of respectful service led to me having to call often, they did not return calls so I often had to call again only to be told a lame excuse.
Nearly 4 months later a replacement drive was apparently sent by mail (It should have been sent by courier under the circumstances !). It would also been decent for someone to call me when the drive was sent so that I knew exactly when to expect It. Nearly two weeks passed & no drive. Normally I would not wait so long but given the slackness of these lot I just assumed that It had not been sent. When I called CE again I was given a tracking no. for the Royal Mail site & It was confirmed that the postal service had lost the Item. CE were aware of this & were trying to recall the parcel. I still had no drive & lets be honest, I did not contract with the postal services CE did when they sent It. Basically, I the Innocent consumer were still without MY DRIVE !
Cougar Extreme did not want to send me another drive until they had received the one lost In the postal system. Just to be clear, CE knew that It was lost In the system, It had not been delivered or signed for so there was nothing dishonest on my behalf of which they were clear.
After more chasing on my behalf they agreed very reluctantly to send me my drive. I made sure to confirm my address details with them (just to mention the Initial system delivery was Incorrectly addressed, luckily the courier called me after the wrong address did not answer...2k system I paid for SCARY !. CE blamed the courier of course).
Anyway, as a final Insult & show of Incompetence CE called me for a change...they had "misplaced" the address details that I had provided two days previously. It took every ounce of my willpower to remain civil with the guy on the phone but I managed It just...I was Informed that they would not send the drive to my home address again, a problem for me as I work from home. This was In relation to my home address to which the Initial system was delivered & besides they know Its Royal Mail that have messed up. They were unreasonably adamant so eventually I decided to have the drive sent to my girlfriends work address which Is a secure Government building. Inconvenient for me but I had no choice. The last thing that CE told me offended, disgusted and also vexed me. I was told "that's It, If this one goes missing we won't send another one". This Is grossly unfair considering that I have done nothing wrong. I would have taken legal proceedings against them If needed but fortunately the drive arrived. What an abysmal saga.

Having built systems for years and got bored of it, I hunted high and low for a decent company to build my next system, and found good reviews for Cougar elsewhere, so rang them to try out their customer service. I spoke to David whom I found extremely helpful and immediately placed an order. I wanted 3 year hardware support so I had to be sure they would be able to respond if things went wrong.

The website was easy to navigate and I spent around £2k putting a system together, when I raised a few queries after ordering they were very helpful and upgraded some of the components based on my requirements.

Alas the the courier company managed to break into small pieces, and Cougar very kindly started work immediately on a replacement system whilst waiting for the delivery claim to be processed.

I've found them *incredibly* pleasant to deal with, and I call people a lot to check up on things. Even sourcing different or higher spec components was no problem at all.

Having dealt with 100's of people in the computer industry over the course of my career I would struggle to find a more professional outfit. I'm only sorry that one day they may get too busy as people come across these reviews.

My order arrived within the time quoted and booted up first time. After I requested help with an issue after adding my original drives and cards they were on the phone to me the very next day. Unheard of in my experience. All resolved now and PC is running well - highly recommended. Great selection of configurations and upgrades - something to suit everyone.