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Countryside Homes Reviews 

1,165
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 284 reviews, reviewers had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful, approachable, and always available to patiently answer questions during property viewings. Consumers feel well supported throughout the entire purchasing journey, noting that the handover process is smooth, organized, and reassuring from start to finish. However, some reviewers were not happy with the customer service provided after moving into their new properties. A few other people also felt that the aftercare response was frustratingly slow. Some people experienced prolonged delays with necessary property repairs and felt deeply dissatisfied by a complete lack of communication from the team.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that sales advisors and site teams are exceptionally... See more

Service

Customers had positive experiences with service, particularly praising the helpful and professional sales... See more

Customer service

Consumers find customer service to be ambiguous, experiencing a stark contrast between exceptional pre-sale... See more

Location

People report ambiguous experiences with location, noting both appealing features and frustrating... See more

User experience

Users describe positive interactions with user_experience, highlighting exceptional journeys from start to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Massive thank you to Juliette and Charlotte at Fletton Folly for your support through our very stressful moving journey!! They really were the most empathetic and supportive duo we could have asked fo... See more

Company replied

Rated 4 out of 5 stars

Craig Jones at Saddlers Reach provided excellent customer service throughout the process of my buying a property. Responsive, approachable, professional & well informed about the local area. I... See more

Company replied

Rated 5 out of 5 stars

Myself and my partner have been dealing with Charlotte & Juliette at Fletton Folly and they couldn’t be more helpful! Being first time buyers can be scary and overwhelming but they have both made... See more

Company replied

Rated 5 out of 5 stars

We've been working with John Jackson at the Kensington Fields site to reserve and customise our new home. He's been absolutely lovely to work with, clearly explaining everything in a transparent way a... See more

Company replied


Company details

  1. Housing Development
  2. Construction Company
  3. Home Builder

Written by the company

At Countryside we pride ourselves on creating places where people love to live, with sustainable communities built to last. Whether you are looking for a suburban family home surrounded by green spaces or an apartment at the heart of the action in the city centre, we offer a wide range of new build homes to suit everyone. Customer Services contact details: https://www.countrysidehomes.com/contact-us/customer-services


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
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1-star

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4.1

All reviews

(1,165)

271 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic 5 * Service

Both Jake and Karen have been great throughout the process of buying our new home. They have both made the experience easy and enjoyable, and I would highly recommend seeing them if you're thinking of buying your new home!

March 6, 2026
Countryside Homes logo

Reply from Countryside Homes

Hi James,

We're happy to hear that the home-buying process was easy and enjoyable for you. Thank you for recommending our services; we appreciate your positive feedback!

Kind Regards,
Sarah
Countryside Homes

Rated 5 out of 5 stars

Positive Countryside Homes experience

Within 30 minutes of downloading a Countryside information brochure , Jake the Countryside Homes sales representative left me a voicemail message, offering to speak with me, if I had any follow up questions.

I subsequently contacted Jake, and arranged to meet him at the showroom the following day.

Jake was highly informative , and took time to explain different house options, the history of Sherford development and then took my friend and myself out on a guided tour of the area, and a visit to two of the different houses available.

Jake put us at ease and listened to our questions, which he then fully answered. At the end of the meeting , I felt fully informed and excited about the possibility of purchasing a house, and living at Sherford.

We felt that we had been provided with an excellent opportunity to learn and fact find, and Jake is an excellent ambassador for Countryside Homes.

February 27, 2026
Countryside Homes logo

Reply from Countryside Homes

Hi Sophie,

We're happy you found the information helpful and the tour informative. It's great to hear that you felt at ease and excited about the possibility of purchasing a house. We appreciate you recognizing the value of the opportunity to learn and fact-find. Thank you for your positive feedback.

Kind Regards,
Sarah
Countryside Homes

Rated 5 out of 5 stars

I like it.

I like it.
Beautiful

March 5, 2026
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Reply from Countryside Homes

Hi Serkan,

We're glad you appreciate it! Thank you for your kind words; we value your feedback greatly.

Kind Regards,
Sarah
Countryside Homes

Rated 5 out of 5 stars

The reservation process was…

The reservation process was straightforward and easy to complete

March 11, 2026
Countryside Homes logo

Reply from Countryside Homes

Hi Maya,

We're happy to hear that the reservation process was easy for you. Thank you for your positive feedback!

Kind Regards,
Sarah
Countryside Homes

Rated 5 out of 5 stars

Countryside Meadows

Sam was amenable, attentive and knowledgeable.
Thank you

March 8, 2026
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Reply from Countryside Homes

Hi Tracy,

We're happy to hear that you had such a positive experience with Sam. We'll pass on your kind words!

Kind Regards,
Sarah
Countryside Homes

Rated 5 out of 5 stars

Sandra is such a wonderful rep

Sandra is such a wonderful rep, she is always going oiut of her way to ensure you are satisfied.

February 24, 2026
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Reply from Countryside Homes

Hi Oluwasegun,

We are happy to hear that you had such a positive experience! We truly appreciate you taking the time to leave us this wonderful feedback.

Kind Regards,
Sarah
Countryside Homes

Rated 4 out of 5 stars

Good

Good! A well detailed tour and all questions answered

March 1, 2026
Countryside Homes logo

Reply from Countryside Homes

Hi Henna,

We're glad you found the tour well-detailed and that we answered your questions. Thank you for your positive feedback!

Kind Regards,
Sarah
Countryside Homes

Rated 5 out of 5 stars

Catherine at Rivers edge Warrington has…

Catherine at Rivers edge Warrington has been exceptional in assisting us to reserve plot Dean111. She has been so helpful ,and very friendly. Just a lovely lady good at her job.
The most wonderful gesture from her was the ability to genuinely make me feel that she was happy for me.(not just another buyer) Just the words she used like congratulations and I know you be very happy in your retirement with your husband. She a credit to the company. So thank you Catherine.

March 1, 2026
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Reply from Countryside Homes

Hi Julie,

We're happy to hear that our team member made your experience so positive while reserving your plot. It's wonderful to know that their support and friendly approach were appreciated, especially their kind words regarding your retirement. We appreciate your feedback.

Kind Regards,
Sarah
Countryside Homes

Rated 5 out of 5 stars

Excellent, Helpful Team

The sales team are all very pleasant. The team member we have dealt has always been extremely helpful and knowledgeable making sure we are fully aware of everything we need to know to make informed decisions etc.

March 1, 2026
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Reply from Countryside Homes

Hi Mr DN Wells,

We're happy to hear that our team has been so helpful and knowledgeable! We appreciate you taking the time to share your positive experience with us.

Kind Regards,
Sarah
Countryside Homes

Rated 5 out of 5 stars

Professional sales

Met Charlotte at Earl’s Croft. She’s very professional and helpful!

February 28, 2026
Unprompted review
Countryside Homes logo

Reply from Countryside Homes

Hi Laura,

We're happy to hear that you had a positive experience. Thank you for sharing your kind words; we appreciate it!

Kind Regards,
Sarah
Countryside Homes

Rated 5 out of 5 stars

willing to the extra mile

Very helpful sales staff and willing to go above and beyond

February 27, 2026
Countryside Homes logo

Reply from Countryside Homes

Hi Mr Maughan,

We appreciate you sharing your positive experience with our sales team; we are so glad to hear they were helpful!

Kind Regards,
Sarah
Countryside Homes

Rated 5 out of 5 stars

Homes at Humberston Meadows

We found Sam's Customer Care Service brilliant. He came over as helpful and friendly, being understanding of our needs. The Countryside homes at Humberston Meadows are lovely and we would consider buying one in the future if our circumstances change.

February 26, 2026
Countryside Homes logo

Reply from Countryside Homes

Hi Linda,

We're happy to hear that our Customer Care Service was brilliant and helpful. We appreciate your kind words about the homes at Humberston Meadows, and we're grateful for your positive feedback and future consideration.

Kind Regards,
Sarah
Countryside Homes

Rated 5 out of 5 stars

We are first time buyers

We are first time buyers, and we was really put at ease, Sam was great very calm and understanding, not one bit pushy on any part and explained everything perfectly.
Made a stressful but pleasant experience a calm and pleasant one.

February 26, 2026
Countryside Homes logo

Reply from Countryside Homes

Hi Corey,

We're happy to hear that the experience was calm and pleasant, especially as first-time buyers. It's great to know that everything was explained perfectly without any pressure. Thanks for your feedback.

Kind Regards,
Sarah
Countryside Homes

Rated 1 out of 5 stars

The houses are of poor quality

The houses are of poor quality, structurally defected and made so quicker just to sell and scam the people around. We were sold the property of Belle Vue by countryside telling us resolving all issues and a warranty of 10 years, but everything stopped after 2 years, the issues reported remained unsolved. The leakage in the house is the main problem, moulds within 2 years, does it sound reasonable enough?

November 23, 2025
Unprompted review
Rated 5 out of 5 stars

We’ve had a very positive experience… Thank you Ben, Bradley and team.

We’ve had a very positive experience with Countryside Homes at Tattenhoe Park.

From the initial stages through to completion, the team were professional, approachable, and supportive. Communication was clear throughout the process, and any questions we raised were responded to promptly. The sales team kept us informed at every step, which made the journey much smoother and less stressful.

The handover process is well organised, and we appreciated the time taken to explain everything clearly. Overall, the experience has been reassuring, and we’re pleased with our new home.

Thank you to the Tattenhoe Park team, Ben and Bradley for your support.

Best regards,
Satish Jonnalagadda

February 19, 2026
Countryside Homes logo

Reply from Countryside Homes

Hi Satish,

We're happy to hear that you had a positive experience with our team at Tattenhoe Park. We appreciate your kind words regarding our team's professionalism, approachability, and support throughout the process. It's great to know that our clear communication and organized handover were reassuring. Thank you for acknowledging the team's efforts.

Kind Regards,
Sarah
Countryside Homes

Rated 5 out of 5 stars

Fantastic experience with Miss Sophie

I had a fantastic experience with Miss Sophie from Property Sales. She helped us so much throughout the whole process and always contacted me in time, which gave me the chance to secure the last 3‑bedroom house. She spent a lot of time showing us different properties and was always patient, professional, and supportive.
I really appreciate her hard work and dedication. Highly recommended.

February 19, 2026
Countryside Homes logo

Reply from Countryside Homes

Hi Wong,

We're happy to hear that you had such a positive experience. We appreciate your kind words regarding the support provided during your property search and are so glad you secured your new home. Thank you for recommending our services!

Kind Regards,
Sarah
Countryside Homes

Rated 5 out of 5 stars

Starting our first home journey with…

Starting our first home journey with countryside was a bliss. They made the process smoother and understood all our questions. Very happy that I choose them to buy my first home.

February 19, 2026
Countryside Homes logo

Reply from Countryside Homes

Hi Quratulain,

We're happy to hear that your first home journey was a bliss! It's great to know we made the process smoother and understood your questions. Thank you for choosing us!

Kind Regards,
Sarah
Countryside Homes

Rated 5 out of 5 stars

Excellent Service and support.

Friendly, knowledgeable, and supportive team.

February 11, 2026
Countryside Homes logo

Reply from Countryside Homes

Hi Ross ,

We appreciate your kind words regarding our team's support and expertise. Thank you for your positive feedback.

Kind Regards,
Sarah
Countryside Homes

Rated 5 out of 5 stars

Excellent Customeř Service

Your sales consultant Ruth is Amaaazing. Always happy to help

February 16, 2026
Countryside Homes logo

Reply from Countryside Homes

Hi Grace,

We are happy to hear that you had such a positive experience. Thank you for your wonderful feedback; we appreciate it!

Kind Regards,
Sarah
Countryside Homes

Rated 5 out of 5 stars

Amazing

I went through the process with Karen Kelly at Beaulieu park and she really was amazing. Karen went through every detail of the property and allowed me to ask any questions. She has been great at keeping me up to date with what is happening and getting things moving as quickly as possible.

February 7, 2026
Unprompted review
Countryside Homes logo

Reply from Countryside Homes

Hi Rosie,

We're happy to hear that your experience was amazing. It's great to know that you felt supported with clear communication and attention to detail. Thank you for your positive feedback.

Kind Regards,
Sarah
Countryside Homes

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