Cowboy Reviews 6,394

Very disappointing experience with Cowboy.

My order (#286706) was confirmed on 4 December 2024, and to this day I am still waiting for both the delivery and the installation. My order overview listed an estimated delivery date of 7 December 2025, and that date is now also several months behind us, without delivery and without any concrete installation appointment.

What makes this even more frustrating is the lack of clear and meaningful communication. I have contacted Cowboy multiple times, but I still have not received a concrete answer regarding:

the final delivery date
the installation date
who my dedicated contact person is
what concrete solution or compensation will be offered for this excessive delay

After such a long waiting period, I would expect at the very least a clear and binding timeline together with proactive communication. So far, that has not happened.

I still hope Cowboy will resolve this quickly and properly, but at this point I unfortunately cannot recommend this experience to others.

update:

Thank you for your reply, but this still does not address the actual issue.

I have still not received:

* a confirmed delivery date
* an installation date
* a dedicated contact person
* any concrete compensation proposal

After months of delay, a general explanation about operational changes is simply not enough. What is needed now is a clear and binding solution for order #286706.

I bought a Cowboy 4 ST in 2022 and it was great until it was recalled for a product defect in May 2025. Nearly a year on, my £2500 bike is now unusable, and bike shops won’t fix even unrelated issues because of the recall.

I’ve been patient, but there’s still no clear timeline for a fix. On top of that, it’s basically impossible to speak to an actual person - just an AI chatbot and FAQ links that don’t help.

This is really poor customer service for a premium product. I’m left without a usable bike due to a manufacturing defect, with no meaningful updates and no offer of any interim solution or compensation.

Many thanks for Thomas lightning fast support!

Cowboy is back. I’ve been a Cruiser owner for a few years, didn’t have issue with the bike but did read online about difficulties with customer support. A few weeks ago had a small issue with my rear wheel. Chat with a representative (after the chatbot initially) was quick and responsive. Warranty was confirmed without problems and the part shipped out after three weeks, which I consider quick enough personally.

Great to experience that they seem to be picking up business well, and parts are available!

Sebastien treated us with respect and kindness!

It is the best bike I have ever bought. I have already cycled nearly 11,000 kilometers without any problems. I would recommend it!

In love with my cow-boy since 4 years

Cowboy is riding the best bike with the best support!

It took some time, but it was a more complicated problem that could be solved, and ultimately it was resolved. The contact was always very friendly and helpful.

***

Es hat etwas gedauert, aber es war ein komplizierteres Problem konnte gelöst werden und letztendlich konnte es gelöst werden. Der Kontakt war immer sehr freundlich und hilfsbereit.

I ordered a Cowboy Cruiser, and it's been a wonderful bike overall. I do not live in a city, so I used to take my car everywhere that was not within walking distance. With my bike, I've reduced that with over 1000km in a year that I've spent on my bike. So it's taken me out of my car and into a healthier way of getting around. Extra credit for all the compliments I've gotten because of how cool my bike looks.

The riding experience is great. The adaptive mode just "feels" when I want to push myself a bit more, or when I expect the bike to do a little more of the work. The thing just works.

The app has been a good addition to the riding experience. I always use the in-app navigation because it's a bit more accurate than regular Google Maps somehow.

Maybe, three points of feedback:
1. It would be nice if the in-app navigation would somehow be able to focus more on the bike-highways we have here in Flanders or at least have an "avoid main roads" suggestion or something. Not all main roads have good cycling paths, and I'd rather spend an extra 5 to 10 min of travel time taking backroads or bike-highways to avoid them.
2. I'd, personally, preferred to have had the option to order the bike with tires with a 'regular' profile instead of the more gravel-like tires.
3. In the past year, I've had a couple of times where the bluetooth didn't pick up and I've had to go through the troubleshoot page. Only happened 2 or 3 times, so not that big of a deal tbh.

Overall, just a happy costumer if I'm being honest.

I am located in the California USA when every i have a problem or question the customer service personnel always solved good relationship.

I am waiting for over a year to get my money back. Cowboy doesn't respond to any of my mail any more. They refuse to give me my money back. I canceled the order a year ago and no refund. This is criminal!

I love my cowboy bike, had great experience and no trouble since I have it (2 years). Great bike, great design

Very quick answer and a good solution to my problem

Ordered my bike in June 2025
Delivered in March 2026
The bike (handlebars/cockpit ) was delivered broken.
You cannot contact a human being, it is all AI interaction.
I cannot get a reply as to when parts will be delivered and someone to fix the bike.
They have no competent service/representation in the UK

Went through some hassle with spare parts last year and wasn’t optimistic at all this time because the spare part in question wasn’t even listed in the online shop. Once I got past the AI bot customer service was again very helpful and went the extra mile to help with the spare part I need.
Only four star review because the 25% discount for the inconvenience of some back and forth got eaten up by the €8 shipping fee.

I simply love riding it. And when I'm not, it hangs on the wall of my professional studio as a piece of art. People often stop and ask: "Is that an actual bike, or is it just there for the design?" I giggle a little every time, I'll admit.

AVOID! Absolutely dreadful company. I don't even want to give them 1 star. They've taken 10 months to deliver. Couldn't get hold of anyone to cancel the order. Can't ever get hold of a person. They've finally got some investment and orders are trickling out. We've moved offices since then so the delivery address is wrong. Can't get hold of anyone to update it. Have contacted Cowboy over email & chat bots to no avail. Bike now been sent back by courier as can't be received at our old office address

I am extremely disappointed with my experience with Cowboy and their customer service.

Almost six months ago, I ordered spare parts for my bike — specifically tires and inner tubes. Since then, the delivery date has been constantly postponed month after month. What is even more frustrating is the lack of communication: I do not receive proper updates or explanations, the delivery is simply delayed again and again.

Because these parts are very specific to Cowboy bikes, it is almost impossible to find compatible replacements in regular bike shops. As a result, I have been unable to use my bike for nearly half a year. Owning a bike that you cannot ride because the manufacturer cannot supply basic spare parts is simply unacceptable.

Overall, this has been a very frustrating experience. A company selling premium bikes should be able to provide essential spare parts within a reasonable timeframe and communicate transparently with its customers. Unfortunately, that has not been the case here.

I would strongly encourage Cowboy to improve both its logistics and its customer service, because at the moment the experience is far from what customers should expect.