Cozy Heat Plumbing & Heating Reviews 83

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 31 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and efficiency. Many highlight the excellent service received, noting that the team is reliable, trustworthy, and provides great advice. People appreciate the clear explanations and the extra effort made to ensure satisfaction, often mentioning quick response times and effective solutions. The service is frequently described as superior, with customers feeling well-informed and cared for throughout the process. The company's ability to arrange installations and repairs promptly, even on short notice, is highly valued.

What people talk about most

Service

Users describe positive interactions with service, highlighting the helpfulness and efficiency of the staff.... See more

Staff

People report positive experiences with staff, highlighting their professionalism, friendliness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had our toilet Pan & Handbasin & unit & kitchen sink installed today, & it was done by a first class guy called Kyle, he was very tidy & efficient, also very pleasant. Bought from Cozy Heat Staci... See more

Rated 5 out of 5 stars

Cozy heat are excellent. Friendly and helpful. Kyle and Sebastian were great and Stacey really looked after us getting our heating and hot water back up and running as soon as possible. A far superi... See more

Rated 5 out of 5 stars

Great company to do business with. Great advice and great service. Got them to add a MagnaClean filter to the central heating and - Kyle the engineer(brilliant guy) - took care of it all. No fuss... See more

Rated 5 out of 5 stars

We couldn’t be happier with the service we received. The plumber took all the time needed to get our heating and hot water system working perfectly and explained everything clearly along the way. Th... See more


Company details

  1. Plumber
  2. Bathroom Remodeler
  3. Gas Engineer
  4. Heating Contractor

Written by the company

Plumbers in Falkirk | All aspects of Plumbing and Heating | Bathroom Fitters and Gas Engineers | Boiler Repair and Boiler Service Experts.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

83 reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Brilliant friendly team

Brilliant friendly team. Cozyheat took the time to understand our needs and apply their experience and knowledge to providing a cost-effective solution. Good communication from everyone and they take their time to do a quality job. Already had them back to do more work and am about to book again. Highly recommended.

May 14, 2025
Rated 5 out of 5 stars

Good work.

Good work but Kyle needs a shave.

May 15, 2025
Cozy Heat Plumbing & Heating logo

Reply from Cozy Heat Plumbing & Heating

Hi Ken thanks for your review, glad you are happy with the work.

Kyle is quite attached to his beard tho I can’t see him shaving it off anytime soon.

Rated 5 out of 5 stars

Great Boiler Service

On Time, Courteous, Helpful, Tidy.
Job well done, what more can I say.

May 7, 2025
Cozy Heat Plumbing & Heating logo

Reply from Cozy Heat Plumbing & Heating

Thank you for taking the time to leave us a review.
We really appreciate your Buisness

Rated 5 out of 5 stars

Would highly recommend

Would highly recommend, Stacie couldn’t be more helpful, Kyle fitted my boiler did a great neat job absolutely no mess and Graham was very helpful informative great team,have recommended to family and friends.

April 16, 2025
Rated 5 out of 5 stars

Boiler service

Kyle arrived on time to complete gas boiler service. He explained everything that I asked him about the boiler
Completed the job professionally and was very respectful.
Thank you Kyle

April 9, 2025
Rated 5 out of 5 stars

Cozy Heat order new boiler

Cozy Heat were really easy to deal with,Stacie was excellent and understood what I needed in relation to a new electric boiler. She had Graeme speak to me to answer a few questions and he also visited to make sure the new boiler was the correct one for my home. This reassured me that I was doing the right thing. No pushy salesman just a proper understanding of what was best for me.

March 10, 2025
Rated 5 out of 5 stars

The Company was recommended to me by a…

The Company was recommended to me by a family member and everything went as planned. The engineers were polite and very helpful and got on with the job. We were very happy to have heat and hot water again. Also Tracey helped me out with being easy to deal with as I’m no as young as I used to be!

February 21, 2025
Rated 1 out of 5 stars

My husband booked this company to do…

My husband booked this company to do some work on our heating, on the day they were due he took a day off work but they didn’t turn up nor did they phone us to tell us they couldn’t make it, they told us the van broke down on the way to our job and they would do the job three days later, my husband took another day off work and guess what ? They didn’t turn up for that appointment either, eventually we told them to forget it and we booked a reliable company and the job was done to our satisfaction and on the day we had arranged, my advice is if you want a job done you need to give this mob a miss

March 6, 2024
Unprompted review
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Reply from Cozy Heat Plumbing & Heating

This is a fake review.

To book an appointment with Cozy Heat though our website it requires a booking payment to create a booking.

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