Cozy Heat Plumbing & Heating Reviews 83

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 31 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and efficiency. Many highlight the excellent service received, noting that the team is reliable, trustworthy, and provides great advice. People appreciate the clear explanations and the extra effort made to ensure satisfaction, often mentioning quick response times and effective solutions. The service is frequently described as superior, with customers feeling well-informed and cared for throughout the process. The company's ability to arrange installations and repairs promptly, even on short notice, is highly valued.

What people talk about most

Service

Users describe positive interactions with service, highlighting the helpfulness and efficiency of the staff.... See more

Staff

People report positive experiences with staff, highlighting their professionalism, friendliness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had our toilet Pan & Handbasin & unit & kitchen sink installed today, & it was done by a first class guy called Kyle, he was very tidy & efficient, also very pleasant. Bought from Cozy Heat Staci... See more

Rated 5 out of 5 stars

Cozy heat are excellent. Friendly and helpful. Kyle and Sebastian were great and Stacey really looked after us getting our heating and hot water back up and running as soon as possible. A far superi... See more

Rated 5 out of 5 stars

Great company to do business with. Great advice and great service. Got them to add a MagnaClean filter to the central heating and - Kyle the engineer(brilliant guy) - took care of it all. No fuss... See more

Rated 5 out of 5 stars

We couldn’t be happier with the service we received. The plumber took all the time needed to get our heating and hot water system working perfectly and explained everything clearly along the way. Th... See more


Company details

  1. Plumber
  2. Bathroom Remodeler
  3. Gas Engineer
  4. Heating Contractor

Written by the company

Plumbers in Falkirk | All aspects of Plumbing and Heating | Bathroom Fitters and Gas Engineers | Boiler Repair and Boiler Service Experts.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

83 reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Great Customer Service by Local Company

Appointment arranged within a week of phoning.
Kyle arrived within the time slot and completed two repair jobs within an hour. The bill for labour and a replacement part was around £100.
Very friendly, professional service from initial phone call to job completion.

October 15, 2024
Rated 5 out of 5 stars

Great service. Easy to book.

Great service. Booked Sunday for Tuesday. Easy to book. Kyle was great. On time and very helpful.
Even helped book a 3rd party visit from Worcester to save us money on parts as we were still under warranty. Couldn’t have been more helpful. I always book here.

September 29, 2024
Rated 3 out of 5 stars

Disappointed as usual

I'm sure the service was in order. I just wished the engineer had left the boiler switched on. I always seem to have an issue every year and am fed up with it. Unlikely to use this company again.

October 1, 2024
Cozy Heat Plumbing & Heating logo

Reply from Cozy Heat Plumbing & Heating

When you called the office we advised that all you need to do is turn the switch on.

Similar to when you walk into a dark room you turn the light switch on.

It possibly took more effort to write this review than to flick a switch I’m sure.

When you called we were happy to walk you through it.

Rated 5 out of 5 stars

1sr class service

1sr class service
Kyle was very good at answering my questions and giving advice.

The problem with my boiler is fixed.

I will be happy to use this company again when required.
I highly recomm,end Cozy Heat

September 11, 2024
Rated 1 out of 5 stars

This mob keeps sending me text messages…

This mob keeps sending me text messages telling me my gas boiler is due a service when they don’t know where I live or what kind of heating I use, they must have retained my phone number from around ten years ago and roll it out every November, I told them I never deal with any company that sends me unsolicited messages but I think the penny hasn’t dropped yet

November 6, 2022
Unprompted review
Cozy Heat Plumbing & Heating logo

Reply from Cozy Heat Plumbing & Heating

Hi Tam, You asked us for a quote for a new boiler.

Hence the reason we have your details

You can opt out from a friendly boiler service reminder in the same email or txt message.

It says “opt out” incase you missed it
We have removed you from the system.

Rated 4 out of 5 stars

job done

Having received a competitive quote I went ahead with installation of two vertical radiators. The installation was on time, looked great and Rob was very pleasant.
After 3 weeks, one radiator had stopped working; only partially heating up. Cozy Heat came out to balance the flow to make it work again at an additional charge.

November 24, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing Customer Service

Amazing Customer Service
I Recently Had a Boiler Installed By Cozy Heat, it was carried out Quickly and Professionally and Lovely Engineers. I Would Definitely Recommend to anyone in The Area.

April 22, 2021
Unprompted review

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