Christopher Pratts Reviews 6,048

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and extensive product knowledge, which made their shopping experience pleasant and stress-free. Many appreciate the personalized approach and the absence of pushy sales tactics, allowing them to browse and make decisions at their own pace. The service, product selection, and overall user experience are frequently highlighted as excellent. However, some customers also noted issues with product quality and delivery. One person experienced a manufacturing fault with a chair, including a scratch and a tear in the leather, and was dissatisfied with the resolution process, citing a long wait for a replacement and a lack of goodwill gesture.

What people talk about most

Staff

Reviewers consistently express high satisfaction with the staff, highlighting their helpfulness, knowledge,... See more

Product

Consumers generally express satisfaction with the products, highlighting the wide variety and quality of... See more

Service

Customers had positive experiences with service. Many reviewers praised the helpful, patient, and... See more

Customer service

Reviewers highlight positive aspects of customer service. Many consumers praise the efficiency, helpfulness,... See more

User experience

Clients share positive opinions on user experience. Many reviewers describe their experience as pleasant,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A huge thank you to Duncan today for being extremely patient and incredibly helpful as we purchased multiple sofas for our new home. He was very professional and offered lots of helpful tips and guid... See more

Rated 5 out of 5 stars

We can't thank Duncan Edwards enough at the Leeds store, helping us choose our perfect sofa and chair. He was very helpful , gave us time to think about our purchase and was there when we needed him... See more

Rated 5 out of 5 stars

An absolute brilliant furniture with a large selection of brands and unique items for home and garden. The store in Leeds is immaculate and spotless, making everything look presentable. Staff very fri... See more

Rated 5 out of 5 stars

David T was a great help when we were looking for a new mattress. He provided the information we needed to help us make a decision on what to buy and found the mattresses for us that fulfilled our cri... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Interior Designer
  4. Lighting Store
  5. Living Room Furniture Store

Information provided by various external sources

Our Philosophy: "The customer must be looked after from the first moment they contact us to their final enjoyment of their furniture. It is only with the highest quality of service that we can ensure a customer will continue to shop with us in the knowledge they will receive quality furniture at a fair price all delivered with exceptional attention to detail"

cpratts.co.uk

Written by the company

‘as its reputation for quality and service grew so too did Christopher Pratts’
In keeping with the beliefs and principles of its founder, Christopher Pratts has created the largest and most comprehensive furniture experience in the country.

Peace of Mind

Bricks and mortar – the store came before the computer!

Bricks and mortar – the store came before the computer!
Bricks and mortar – the store came before the computer! Christopher Pratts is an established business. We have been successfully serving our local community for over 160 years and created a reputation for quality and value for money. From this website we can bring our offer, customer service and value for money to a wider audience. When you order on our website your order will not be left to a computer to fulfil it will be handed direct to a salesperson at the store who will contact you personally to discuss your order and lead you through the process from order to dispatch of the goods.

Contact info

5.0

Excellent

TrustScore 5 out of 5

6K reviews

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Rated 5 out of 5 stars

Back again.

We brought our first lounge suite from CP 33 years ago which in itself was a good experience and a great choice. We’ve done it again and Andy was very helpful. CPs range of options is far superior to anyone else we looked at. Excellent.

February 22, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent!

Visited the Leeds store for a new bed and mattress. Dealt with Mark H, who was extremely knowledgeable and very helpful, not at all pushy and let me take my time to decide. From the initial visit, every interaction until purchase was completed with care. Super service.

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

Professional , courteous and informed.

It was all a pleasurable experience with the assistant Dale being both informative and having the ability to listen. We felt no pressure whilst looking around - no nagging!
The store itself is attractive and I feel sure we will revisit with further purchases in mind.

February 21, 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous store

I recently purchased a sofa and a dinning table set for my new house. Andy the sales guy was very helpful and provided excellent customer service. I definitely recommend this store.

February 22, 2026
Unprompted review
Rated 5 out of 5 stars

We needed a new mattress and headed…

We needed a new mattress and headed straight to Christopher Pratts as our previous one was from here, we love the polite professional service we received from Daniel Tolchard, we already knew what we wanted but he was very knowledgeable and made the whole experience very quick and easy, every time we need anything for our home this is always our first port of call due to the quality of the goods and great service we always get!

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

Positive experience from start to finish.

The showroom was welcoming and well laid out with lots of choice, styles & colours. Andy showed us to exactly where we needed to be, calling Chris and asking him to meet us there whilst we walked through. Chris answered all questions we had about the product we had chosen without hesitation and talked us through the different option choices. We felt at ease and welcome from the moment we walked in and during our time with Andy & Chris. The whole process was easy from selection, the ordering process and payment. We are looking forward to delivery day. Thank you Chris & Andy for making the experience so positive.

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

Very pleasant shopping experience.

Richard Sanderson helped us to choose new sofas, his advice was appreciated, and his no pressure to buy approach was very welcome. The loan of a sample swatch was very useful in helping us choose the right colour leather to suit our decor.

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

Great service great products and no pressure selling

The service we received today from Craig Thornton-Fletcher was exemplary. Nothing was too much trouble. He was very friendly, helpful and knowledgeable about the products. All manufacturers have different sizes and ranges so it was imperative for me to see these different sizes in a showroom, not on line or in a book. Craig came to the rescue with a tape measure and all help we asked for was given by Craig with no pressure selling. Everything is of great quality in the shop, great choice and beautiful fabric choices. Thank you Craig, the help given today gave us a great experience and helped us to easily choose our order.

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

Great store

Great store - lovely room layouts and very helpful staff. Our salesperson was Chris who interrupted his lunch to come back and help us.

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

I had a fantastic experience

I had a fantastic experience today and several weeks ago choosing and ordering my bedroom furniture and living room sofas.
DAVID JOHNSON helped me with my bedroom furniture and MARK HUNTINGTON helped me with my living room sofas. Both were so kind and helpful and really made my shopping experience easy, enjoyable and successful. I would like to say a massive thank you to both gentlemen for the help I received. I can’t wait to receive my new furniture!

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

Sofa search at Christopher Pratts

We visited Christopher Pratts on Saturday morning and we were pleasantly surprised by the range of settees on show. We were helped by Chris in selecting the range and style of the settees we were looking for. We were very grateful for his help and suggestions.

February 21, 2026
Unprompted review
Rated 5 out of 5 stars

Plenty of choice

Plenty of choice. Very welcoming. Knowledgeable, helpful and pleasant sales person. Chris.

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

Great service by Chris

Great service by Chris, he was informative, knowledgeable answered our many questions, not pushy at all as in some places, left us to wonder however was there when needed. Purchased a sofa and cuddle chair and also living room furniture. A credit to Christopher Platts . Would highly recommend

February 21, 2026
Unprompted review
Rated 5 out of 5 stars

New Morgan Sofa…

Andy Aylesbury made our visit to Christopher Pratts an enjoyable experience.The Leeds store has a very large selection of sofas & Andy listened to our requirements then pointed us in the right direction.He was very knowledgeable & helpful.Thanks again

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

patient and fun

david was both patient and fun to deal with. Great assistance to help us work out a solution to what we needed; style, colour, matches. Great experience

February 21, 2026
Unprompted review
Rated 5 out of 5 stars

Bed Purchase

Visited Christopher Pratts today with my niece and her partner to buy their spare bed for their house. I came 3 years ago with my elder niece and knew I wanted to come back to this shop to buy a second bed. David Toldchard looked after us, lovely gentleman. He also served me 3 years ago and remembered me. What a great memory and clearly looks after his customers.

February 21, 2026
Unprompted review
Rated 5 out of 5 stars

Beds for our new house

My partner and I have bought two beds with David Tolchard’s support. He was really patient and answered any question that we had with ease. A really nice gentleman who is recommend to our friends and family when visiting the store.

February 21, 2026
Unprompted review
Rated 5 out of 5 stars

2x Bed Purchase

We have had a lovely experience with David Tolchard. He took his time with my partner and I, no rush or pressure and answered all questions we ask…. And the ones we didn’t even think of! Thanks so much, David.

February 21, 2026
Unprompted review

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