The CPR guardian is brilliant, worn like a watch, well it does give you the time, so it isn't intrusive and people dont realise you are wearing an alarm system. It detects when you have fallen and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Got my mother a Guardian watch primarily for the tracking and fall alert features as she now lives abroad. Used the heart rate feature and noted a very slow heart rate. Monitored for a while and advis... See more
Company replied
I have given 5 stars for Hollie who has helped me change over my watches. I originally bought 2 watches one for myself and the other for my husband who had a terminal illness. As my watch was now sh... See more
I ordered the wat h and paid the one off annual fee including insurance. I opted to set up contacts myself and found it very easy to do. The watch has variousoptions:step monitor,heartbeat moni... See more
Company details
Written by the company
CPR Guardian Personal Alarm Watch: A Legacy of Excellence and Trust In the realm of personal safety and well-being, few names resonate as profoundly as CPR Guardian. A beacon of innovation and reliability, CPR Guardian Personal Alarm Watch stands as a testament to the company's unwavering commitment to enhancing the lives of its users. With a design that marries functionality with elegance, this watch is more than just an accessory; it's a lifeline. Twice recognised with the prestigious Queen's Award, CPR Guardian's accolades are not merely decorative. They are a reflection of the company's dedication to excellence, innovation, and the relentless pursuit of perfection. The Queen's Award, a hallmark of business quality in the UK, is not easily earned. To receive it once is an honour; to be a two-time recipient is a rare and significant achievement. It speaks volumes about the company's ethos, its products, and its indomitable spirit. But what truly sets CPR Guardian apart is not just its awards or its state-of-the-art products. It's the countless testimonials and stories from users whose lives have been touched, and in many cases, saved by the Personal Alarm Watch. Every feature, from its heart rate monitor to its emergency alert system, has been meticulously crafted to offer peace of mind and security to its wearers. As we navigate an era where personal safety is paramount, CPR Guardian stands as a beacon of hope and reliability. It's not just a brand; it's a promise of protection, a commitment to quality, and a legacy of trust. For those seeking validation, look no further than TrustPilot reviewers. Their genuine experiences and heartfelt testimonials underscore the difference CPR Guardian makes in the lives of its users. A two-time Queen's Award Winner, yes, but more importantly, a guardian angel on the wrist of countless individuals. Choose CPR Guardian. Choose safety, elegance, and a legacy of trust.
Contact info
Unit E2, Lakeside Technology Park, SA7 9FF, Swansea, United Kingdom
- +441792398239
- support@cprguardian.com
- www.cprguardian.com
3.4
Average
376 reviews
Replied to 92% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great reassuring gadget
This is a great gadget specially I my mums case. She's been diagnosed with Alzheimer so this watch with all it's perks gives us reassurance. Being able to track her health and where she is became much easier with guardian4. Sure sometimes there's problems with the satellite signal but overall it's great and the customer support it's really helpful and friendly. Thank you all
March 27, 2026
Unprompted review
Life saver!
Got my mother a Guardian watch primarily for the tracking and fall alert features as she now lives abroad. Used the heart rate feature and noted a very slow heart rate. Monitored for a while and advised her to see a GP. Thankfully so as the watch was correct and she was instantly fast-tracked for the fitting of a regulator/pacemaker! Watch was a lifesaver! Plus the customer support we have received has been amazing. Very helpful and patient.
March 9, 2026
Unprompted review
Reply from CPR Guardian
Hi Natalie,
Thank you so much for taking the time to share this. Stories like yours truly mean a lot to us.
We're incredibly glad that the Guardian watch helped you notice the change in your mother's heart rate and that you were able to encourage her to seek medical attention quickly. Knowing that this led to her being fast-tracked for a pacemaker is exactly the kind of impact we hope our technology can have. It’s wonderful to hear that she was able to receive the care she needed in time.
It also means a great deal to hear your kind words about our customer support team. We’re passionate about supporting families who rely on Guardian to help keep their loved ones safe, especially when they are living far apart.
Thank you again for trusting Guardian to be part of your mother's care and for sharing such a meaningful experience with us. We’re wishing your mother continued health and recovery.
Kind Regards, CPR Guardian
Very happy
My request was dealt with very efficiently and I found your operator very polite and friendly.
I felt I would be happy to call again with any future query or request.
March 4, 2026
Unprompted review
Reply from CPR Guardian
Hi Heather,
Thank you for your kind review.
We're really pleased to hear that your request was handled efficiently and that our team member made the experience a positive one. Providing helpful, friendly support is something we take great pride in, so it’s wonderful to know you felt comfortable reaching out to us.
Please don’t hesitate to contact us again if you ever need any assistance in the future, we’ll always be happy to help.
CPR Guardian
Faulty product, no support and then no refund avoid
Bought for my elderly mother. Arrived fine but watch would not link through the qr code with the app or thru the IE number. Left messages on the help line and sent mails. No response. Finally got someone on the phone. Could not help so returned it. No response and no money. Am lodging a small claims and a charge back on the credit card
March 4, 2026
Unprompted review
Reply from CPR Guardian
Hi Mike,
Thank you for taking the time to share your experience, and we’re truly sorry for the frustration this situation caused you and your mother.
We completely understand how important it is for a device like this to work smoothly from the start, and we’re sorry that you experienced difficulties linking the watch and then had trouble getting the support you needed at the time.
We can confirm that the returned watch was received by our team and this issue has now been fully resolved. A full refund for both the watch and the plan has been processed.
We sincerely apologise again for the inconvenience and the delay you experienced while trying to get this resolved.
If there is anything further we can help with, please don’t hesitate to contact us.
Kind Regards, CPR Guardian
How to cancel contract
I have now been able to speak to customer services who have refunded my payment. Thank you. I have reviewed the star rating as the service provided was excellent. As my issue was with the customer services and not the service provided.
My original review was that I have been contacting CPR via telephone and chat bot and been promised a return call but no one was returning my call. Leading to the yearly payment being taken.
March 1, 2026
Unprompted review
Reply from CPR Guardian
Hi Eileen,
Thank you for your message.
We can confirm that your contract has now been successfully cancelled and the payment has been refunded. We're pleased that our customer services team was able to resolve this for you.
If you’re happy with the outcome, we would really appreciate it if you could update your review to reflect that the issue has now been resolved.
If there’s anything else we can assist you with, please don’t hesitate to get in touch.
Kind Regards,
CPR Guardian
Fantastic support - ten out of ten!
I bought the Guardian 3 watch for my mother-in-law. I had some initial set up issues due to trying to use my own SIM card. Despite this the help and support I received was exceptional, and the whole team went above and beyond to help me resolve the issues. Eventually, I had to abandon my own SIM as that was the problem (confirmed by the SIM provider!) but the support team were still very happy to help me get the watch up and running with another SIM. A special shout out to Chelsea, who was super helpful and very patient with me - thank you so much for all your time and commitment! It's so refreshing to receive technical support from someone who genuinely cares about the customer.
February 26, 2026
Unprompted review
Reply from CPR Guardian
Dear Stuart,
Thank you so much for your fantastic review and for taking the time to share your experience.
We’re really pleased to hear that you were able to get the Guardian 3 watch up and running for your mother-in-law, and that our team could support you through the setup process.
Your kind words about the support you received and the special mention, are truly appreciated. We always aim to provide patient and caring support, so it means a lot to know that this made a positive difference to your experience.
Thank you again for your feedback and for choosing CPR Guardian. If you ever need any further assistance in the future, please don’t hesitate to get in touch, we’re always happy to help.
Kind Regards,
CPR Guardian
The CPR guardian is brilliant
The CPR guardian is brilliant, worn like a watch, well it does give you the time, so it isn't intrusive and people dont realise you are wearing an alarm system.
It detects when you have fallen and immediately calls your contacts and keeps going till someone answers. It is great for the wearers safety while being discreet.
It many features keep your loved ones safe even outside the house
The customer service is absolutely brilliant nothing is to much trouble and queries are answered straight away.
This product is perfect for safety, customer service is above and beyond
February 25, 2026
Unprompted review
Reply from CPR Guardian
Thank you so much for your wonderful review.
We’re absolutely delighted to hear how happy you are with your CPR Guardian and that you appreciate how discreet and easy it is to wear. It’s so important to us that our watches provide reassurance without feeling intrusive, so your comments really mean a lot.
We’re also pleased that you’ve highlighted the fall detection and safety features, knowing that you feel safer both inside and outside the home is exactly why we do what we do.
And thank you for your kind words about our customer service. We truly pride ourselves on being there whenever our customers need us, so hearing that you felt supported “above and beyond” is incredibly rewarding for the whole team.
Thank you again for taking the time to share your experience — it genuinely means so much to us.
Kind Regards, CPR Guardian.
Terrible experience and customer…
Terrible experience and customer service. Would not recommend.
Got a Guardian 3 for my mother and after 5 months it stopped working. It took 6 months for them to finally send a Guardian 4 replacement.
The Guardian 4 uses an old 2G network and could never locate my mother.
Customer service is so slow, it takes about a month for them to respond.
January 30, 2026
Unprompted review
Reply from CPR Guardian
Hi Liam,
Thank you for taking the time to share your experience. We’re truly sorry for the frustration this situation caused you and your family.
You’re absolutely right that the CPR Guardian 3 relied on 2G coverage, which has since become unreliable in Europe. Unfortunately, this industry-wide change caused unacceptable delays and issues, and we sincerely apologise for the impact this had on your confidence in the device and our service.
To resolve this properly, we upgraded you free of charge to our newest model, the CPR Guardian 4 Pro, which uses 4G coverage for significantly improved reliability and location accuracy. We also ensured that everything was fully set up and ready to use, so your mother could be protected without any further inconvenience.
For the fastest assistance, we always recommend contacting us by telephone on +441792 398239, as this allows our support team to resolve issues immediately and provide real-time help.
We genuinely appreciate your patience and feedback, as it helps us improve our service. If there is anything further we can assist you with, please don’t hesitate to call us. We are here to help.
Kind regards,
The CPR Guardian Team
Terrible service extremely poor…
Terrible service extremely poor customer relations. Do not purchase as you will regret it.An expensive lesson not to be repeated!!
January 26, 2026
Unprompted review
Reply from CPR Guardian
Hello Jon,
Thank you for your review. We’re unable to identify a CPR Guardian that matches this experience, so it may have been posted in error.
If you believe this relates to us, please contact support@cprguardian.com with the purchasers name or the watch wearers name and we’ll be glad to investigate.
Kind regards,
CPR Team
Thank you Guardian
The Guardian watch was a key factor in my father being able to remain in his own home for the last 3 years up to his recent passing. The Guardian technical support was excellent in setting the watch up in the first place - knowledgeble and patient & friendly - and then we had no issues with the watch the whole time we had it.
January 2, 2026
Unprompted review
Reply from CPR Guardian
Thank you so much for taking the time to share this, Alan.
We’re truly honoured that the Guardian watch played a part in helping your father remain safely and comfortably in his own home for those years. Knowing our team’s support made the setup smooth and that the watch worked reliably throughout means a great deal to us.
On behalf of everyone at CPR Guardian, please accept our sincere condolences on your recent loss. Thank you for trusting us with something so important, and for your kind words about our service, they really do mean a lot to our team.
Wishing you and your family all the very best.
CPR Team
Dreadful service
Dreadful service, please avoid this company.
I contacted them 18th December with an issue as it was not working, received a response to say I would hear something within 24 hours.
3 days and I've heard nothing, and still chasing them.
Totally unreliable.
December 21, 2025
Unprompted review
Reply from CPR Guardian
Hi Susan,
We are genuinely sorry for the delay in responding to your query given the weekend and for the frustration this has caused.
Today, on our first full day back in the office, we have tried contacting you by telephone and have also replied to your message through our website. We will continue to try and contact you by telephone as we are committed to resolving your issue promptly. Please check your inbox (including spam/junk folder) for our email, or feel free to reply directly to it. Alternatively, you can call us on +44(0)1792 398 239 and we will prioritise your call.
We appreciate your patience and look forward to putting this right for you.
Best regards,
CPR Team
THE PRODUCT IS DANGEROUS !!!
What I mean by the title is not that it will hurt the wearer, what I mean is that it gives you that impression that your vulnerable wearer is safer. My 94 year old mother had a bad fall while wearing the product and it failed in two major ways.
1) I assume because she fell in a carpetted room, the fall detection didn't work even though it was on its most sensitive setting that would cause it to set off the "Are you OK" message on the watch regularly when she knocked her arm on something.
2) Even worse, she tried the SOS button repeatedly and although the sound went off, none of the people were rung. As a result she spent over 12 hours on the floor in the dark overnight unable to get up and repeatedly soiling herself.
When I checked the watch it is coming up with a message about SIM not found, despite working for a couple of years.
Although the watch would not have prevented the fall, had it worked it would have prevented her overnight ordeal, which when she finally left hospital meant that she was too scared to remain on her own anymore and therefore was the direct cause of her loss of independence and need to move into a Care Home where she is now deteriorating due to lack of stimulation.
Use at your own risk, you have been warned.
September 1, 2025
Unprompted review
Reply from CPR Guardian
Thank you for taking the time to share your experience. First and foremost, we are truly sorry to hear about what your mother went through. We understand how distressing this situation has been for both you and your family, and we appreciate the opportunity to speak with you directly about it.
As discussed, we have arranged for the watch to be returned to us so that our technical team can carry out full testing and investigation. Once we receive the device, we will check the SIM status, SOS functionality, and fall detection performance in detail to determine why the alerts did not operate as expected on this occasion.
We would also like to acknowledge, as discussed during our conversation, that over the three years your mother has had the watch, the fall detection feature has activated previously, including instances where it triggered the “Are you OK?” prompt during everyday movements. This history makes the recent failure particularly concerning, and it is something we are taking very seriously.
We understand your clarification regarding the title of your message that the concern is not about physical harm from the product itself, but about the sense of reassurance and safety it is intended to provide to vulnerable wearers and their families. We fully appreciate how important that peace of mind is, and we regret that in this instance the watch did not deliver the support your mother needed.
Once our testing is complete, we will be in touch to explain our findings clearly and discuss the next steps with you. In the meantime, please accept our sincere apologies for the distress caused, and thank you again for bringing this matter to our attention.
Kind regards,
CPR Guardian
Disappointing all round
This was bought for my mother. We paid for the top level of monitoring but found from doing test calls that response time is very slow, and unreliable. The app has out of date contact details for the company help line; which is not helpful in an emergency. The help line is often unmanned. The watch alarm goes off randomly. It has become a source of anxiety rather than comfort and we shall be cancelling it. Which is disappointing given the up front cost of the watch being relatively high.
December 5, 2025
Unprompted review
Reply from CPR Guardian
Hi Caro,
Thank you for sharing this, and I’m really sorry the experience has been so disappointing, especially as you bought the watch to support your mother’s safety and peace of mind, not add anxiety.
Our monitoring centre is TSA accredited and the expected call pick-up time should be around 60 seconds. If your test calls were taking significantly longer than this, we’d really like the opportunity to see what we can do to get this addressed, review what happened, and put things right.
Please contact me directly at chelsea.davies@cprglobaltech.com
with your name, order details, and a contact number. I’ll pick this up personally, look into the call handling and device behaviour, and work with you on the best resolution.
Kind Regards,
Chelsea Davies, Chief Operating Officer.
CPR Guardian
Replacement watch, improved service
New Update 3: Now in positive communications with CPR Team. The original watch has been replaced without issue and appears to be working better and more reliably than the original. GPS updates are proving a challenge, however the team are trying to resolve the issues.
Despite the issues I have stuck with this, on paper this watch is perfect for our needs. Im feeling more confident with the customer service I am now getting and hoping teething problems can be resolved.
*SOS button activated yesterday and worked as expected alerting us by phone and text.
New Update 2: Discovered new troubles with system last week. Fall detection triggered without cause early in the week but when Dad had a very heavy fall last Thursday, sustaining a nasty head injury, we are not sure how long he was on the floor before neighbour discovered him. This is worrying and disappointing. Something was happening with the app as the sensitivity setting disappeared for a few days? it's back but it will not save an amendment to setting? Last weekend the app was not working at all, no new location for 3 days (althought it's always very intermittent) steps, pulse etc not updating. Things seemed to come back gradually on Monday. I guess the server was down or being worked on? These products are being sold as potential lifesavers, any outages should be communicated with users. The only positive is that the calls do seem to have some reliability so I can call him on it if he doesn't answer his phone.
That takes me to customer service/support, basically there isn't any! It's over a week since I tried calling, there's just a recording which directs you to an online request form. I completed another one (4th), auto reply advised 24hr response. I've heard nothing.
From my multiple request forms and email, I have had just one callback, coincidentally soon after posting a negative review here.
We are paying a significant amount for something that does not work, there is no support.
Update: help desk called, now up on working on Android, very helpful once contact made.
I selected this watch for my father as it stated it was compatible with Apple and Android. I have however not been able to download a working app for my android, the Prp plus is not on Google store and the link given by CPRs own bot is defunct. This has led to delay in getting up and running and now relying on my young niece to set up and monitor from her I-phone, not ideal. I have tried ringing the 0800 number of instructions, that is no longer working and directs you to another number which in turn directs you the service request form on the website. I have completed several of these over the last few weeks, each time getting an auto response from Chelsea saying I would be contacted in next 24hrs - nothing further! The watch itself seems OK, not fully trsted functions yet, but do need that Android app urgently!
Zero stars for customer service.
November 25, 2025
Unprompted review
Reply from CPR Guardian
Hi JJ,
Thank you for taking the time to share all of this, and I’m so sorry to hear about your dad’s fall and the injury he sustained. I can completely understand how upsetting and worrying this has been, especially when you were relying on the watch for peace of mind.
I’m also really sorry for the difficulty you had reaching us. That’s not the experience we want for any customer.
Following our call yesterday, we’ve now arranged and sent out our latest CPR Guardian 4 Pro watch for you. The Guardian 4 Pro has 8 fall-detection sensitivity levels, so we can fine-tune it to better match your dad’s usual movements and help reduce false alerts while still providing protection.
And to address your feedback on support: we’ve listened. We have now reverted back to a live phone support system, because that’s what customers have told us they prefer, and we want it to be easy to speak to a person when you need help.
Once the new watch arrives, if you’d like, we’ll be happy to support you with setup and verify that the fall detection and app settings are saving and updating properly.
Thank you again for your patience, and please pass on our best wishes to your dad for a smooth recovery.
Kind Regards, CPR Guardian.
The watch has worked fine for just over…
The watch has worked fine for just over a year and then it failed to recognise the mobile network. Numerous technical incidents raised to resolve the issue with no closure therefore the intended use of the watch is not being fulfilled. Slow response on technical support only draws the problem out. There must be a better product on the market.
November 17, 2025
Unprompted review
Reply from CPR Guardian
Hi Alistair,
Thank you for your review and for sticking with us while we worked through this. We’re sorry again for the disruption and the time it took to get to the bottom of the issue. We understand how frustrating it is when the watch isn’t recognising the mobile network and can’t be used as intended.
We’ve now spoken with you directly, and we’re really pleased that everything has been resolved and the watch is back up and working properly.
If anything changes or you need a hand in future, please don’t hesitate to call, we’re here to help.
Kind Regards,
CPR Guardian
Great item but not for me
I ordered the wat h and paid the one off annual fee including insurance.
I opted to set up contacts myself and found it very easy to do. The watch has variousoptions:step monitor,heartbeat monitor etc and is very robust.
Sadly the watch wasn't for me and I returned it in October after speaking to Hollie. She sent me a prepaid return envelope and the refund was duly processed.
Excellent Customer Service!
September 18, 2025
Unprompted review
5 stars for Hollie
I have given 5 stars for Hollie who has helped me change over my watches. I originally bought 2 watches one for myself and the other for my husband who had a terminal illness. As my watch was now showing signs of wear I changed over to use my late husband's watch. Hollie helped me do that and was very patient with my questions and difficulty of hearing!
I decided to remain with CPR Guardian as recently had a newer sim card and the watch was meeting my basic needs of heart monitoring and emergency contact with friends if needed.
October 30, 2025
Unprompted review
Take of two halves
Bought the product a couple of weeks ago and now sent back for refund. Company took ages to recover from Amazon platform issues and so product just didn't function. Very good on ultimate return and refund but make use of trial period to ensure product and service works for you. Sad as product concept looks good.
October 20, 2025
Unprompted review
Fantastic purchase
Needed to ask for help with pairing watch to phone. Gentleman talked me through process with great calm and empthy. I then rang again regarding a payment as wished to change to yearly it was handled no bother at all and everyone I spoke to was very helpful and polite. I got this watch as I had a nasty fall and now feel very safe knowing my sons could be on hand if I needed them. A very satisfied customer.
October 11, 2025
Unprompted review
Poor product…
Shocking product having had a product from an alternative company for my father. Battery charge - poor, customer service- poor, GPS facility - poor, tracking - poor, fall detection - bonkers even on the lowest setting.
Please don’t waste your money - try an alternative product.
October 2, 2025
Unprompted review
Reply from CPR Guardian
Hi LLW,
We’re really sorry to hear that you’ve had this experience and that the watch hasn’t met your expectations. That’s not the level of service or performance we want for our customers.
If you could please contact us directly on 01792 398239 or support@cprguardian.com
, with your order details and the device IMEI/serial number, our support team will review this as a priority.
We’ll check the battery, GPS, tracking, and fall detection settings with you, and if there’s a fault, we’ll make sure the right steps are taken to resolve it.
Your feedback is very important to us, and we’d appreciate the chance to put this right for you.
Kind regards,
CPR Guardian Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.