Crafter's Companion Reviews 

My husband bought me a Gemini 2 at the end of last year. We have tried numerous times to log on and extend the warranty but the website freezes and we can’t do it. We have emailed customer service for support but haven’t had a reply. Very poor.

Placed an order on 18th December for 3 boxes of pens. There was no mention of a delayed dispatch at time of order but when I got my confirmation said items would be dispatched from first week of Jan. We are now at 29th Jan and still without my order. Have spoken to customer services several times and have been fobbed off with several different excuses, staff sound pretty sick of dealing with complaints. This used to be a great company with really good customer service, it certainly isn't now. Management seems to have taken their eye off the ball and things have gone very wrong. Once I get this order I will not be using them again.

I placed and paid for my order in December and, to this day, it has still not been shipped. I have contacted customer service multiple times over the past weeks and I keep receiving the same generic response with no real action taken.

This delay is completely unacceptable. I was forced to chase them repeatedly, including on social media, just to get attention. Paying customers deserve transparency and timely delivery, neither of which I experienced.

I would not recommend this company based on my experience.

Back in October placed order never received did not get refund until December after I kept chasing them, 1st January placed big order thinking I would give them another chance, wrong it's now the end of January order still not sent,emails not being answered, avoid this company no wonder they are in trouble once I have sorted this order out I'm closing my account and will never order again

I am so unbelievably disappointed in this company. I have shopped with them for many years and I have never known it to be this bad. I placed an order on the 16th December and they stated on the website that it would be guaranteed delivery before Christmas day. Well Christmas day passed and New years day passed and I had still heard nothing. I sent multiple messages and had no response. Eventually I phoned them on the 12th January and they said there was an issue with the warehouse and stock and that I wasn't the only customer in this situation. No real apology from them. I then received part of my order a few days later, but I am still waiting for the rest of my order. What is going on Crafters Companion? From a company that was once so reliable you have now become so very disappointing and have let so many customers down.

I wouldn't normally write a bad review but honestly, I'm just so disappointed with Crafter's Companion and will not be using their website again. Never mind the 5-8 working days dispatch...I placed an order at the end of November and the majority of it *finally* arrived mid January. It was even more frustrating as I had wanted the items for my small business in the run up to christmas. I am still waiting for the last item of my order. What's worse is that there has been zero communication to let me know that the order was delayed in the first place, or to explain why the order was left unfulfilled for so long. And naturally, zero apology when it finally was sent out. As I've seen from many reviews on here, I'm not alone. I mean come on! Do better.

I placed an order on 6th January and, as of yesterday, had not received notification of it's dispatch. I emailed customer services asking for an urgent update.
Today they replied saying that the items I ordered were being held at a 3rd party warehouse and they have received the stock today. It will now take them until the end of the week to sort through the stock then they will send my order asap.
It's an absolute joke.
They took my money when I placed the order having no stock available to send. They are also still advertising the same items for sale on Facebook.
They are just totally unreliable and I will not be using them again!!

Nearly a month since I placed my order, still not received it all, no information about when I wii receive it. They are not replying to emails.
I will not be buying from them again if this is how the treat customers.
This website used to be good.
Still not got all of my orders, 1 partially received the other not dispatched, ordered 20th December 2025.

Having ordered from the website you would think that they would have the relevant technology to know what their stock levels were. Order was for 60 items totalling £300. After 10 days no update re despatch, phoned customer service, no reply, sent e-mail, no response. Managed to get through today to be told the item was not in stock and the system didn't pick up that it wasn't in stock when I ordered it - would I like a refund. Yes, I want a refund !!! If I hadn't phoned they would not have contacted me and held onto my money.

Following on from my review of the 24th December.
STILL I am waiting for my order and it is now the 14th January and it is still UNFULLFILLED!
I have contacted customer service TWICE and still no answer.
I ordered on the 16th for guaranteed Christmas delivery and here we are with nothing still.
I am seriously considering reporting you to trading standards because you are taking peoples money and not sending goods. No wonder Sara is a millionaire, she wouldn't be that if it wasn't for us customers. How she has the nerve to mentor businesses when she can't even sort her own.

Crafters companion have no stock of plates for the Gemini, had a few in November which sold out fast, I have called and asked when they are expecting stock answer is “sometime this year!” No point in buying dies that can’t be used, been with Crafters Companion for years, I am going to save a fortune! Thank you CC

CCUK480314 Part of the order received before Christmas. Chasing the outstanding without success. They seem determined to keep my money without supplying the goods.

The worst service Ive ever received. Ordered on the 15th of December with a claim that it would be delivered within 5 days. It wasn’t, all my correspondence to chase the order were complete ignored. It’s the 28th of December and I still received my order or any information whatsoever. Absolutely outrageous service

Terrible customer service!
Ordered items that were in stock. The confirmation email delivery with in 3-5 days. 13 days later I'm still waiting. When I sent an email asking where my order was, I got an automated response saying they will get back to me in 1-2 weeks!!!
How Sara Davies can dare to be on Dragon's Den as a business guru, when she clearly doesn't know how to run one.
I will never buy from them again.

Extremely poor, bound for administration again

Just very poor customer service and delivery is extremely slow no matter what time of year there is always an excuse warehouse changing, blah blah, as a person I think Sara is lovely but instead of investing in other businesses please sort out you own baby that made who you are today. Waiting for deliveries is not good for us. Ordered 28th November, now 10th December and still order is not even fulfilled so how long will this take just to pack simply not good. Will not bother again another customer lost and have been a supporter since your very first item. Very disappointing

Ordered 21st November 2025. Still waiting for dispatch on 8th December 2025. 3 messages sent to CC with no response. What a shambles.

AVOID!!!AVOID!!!! AVOID!!!!
Awful awful company, don’t touch them if you don’t want to spend time and effort trying to sort out problems. Had problem after problem, was sent a £20 voucher which doesn’t work!!! No answer to emails, don’t answer the phone. AVOID! AVOID! AVOID! AVOID! AVOID!

Placed an order on 4/11, Products not received, no response to my emails, Forget about phoning them as they do not answer. They are quick enough to take your money & then you are on your own !!. Im surprised their rating is as high as 1.7, this company is a joke. Do not risk losing your money buying from these people, check other reviews as this is what they do.

they do not take EU viewers / customers very seriously. Since jan 2025 all orders are labeled wrong with Duty Unpaid which means we have to pay customs clearance before we can receive our orders. Time in time again they promised and assure the problem is solved. So I ordered a few items during birthday week ... but the bills to pay customs clearance bills keep coming.
They are more focused on USA which I can understand but than do not sell to EU countries. Nor Sara nor Diane is capable of of taking care of this issue, no statement no explanation for EU fans, no solution nothing. The customer service is amazing, small team and they do what they can but solving the problem ; no they cannot . They refund orders they refund th customs clearance bills when I ask for but the problem should be solved in the first place : work together with a courier who is able to label and dispatch with DUTY paid on the parcels. But well I am going to save an awful lot of money especially from jan 1st 2026 with the new eu rules.... so I understand why they do not bother eu.
and now they say to USA they are not selling items which are not in stock... but they keep selling things which are not in stock for UK and Eu and rest of the world ? confusing mails.