Crafter's Companion Reviews 347

My order was never dispatched and my follow-up email was ignored. I have previously successfully ordered a product from this vendor so they are not a complete scam, but they're scammy enough to sometimes take your money and ignore your follow-up emails. They claim they are moving warehouse but, from other reviews, this seems like a cover for either not having the stock, or needing your cash.

Purchased a Craftaganza at Home kit. Did not arrive. I emailed several times. No reply. I phoned several times ‘user busy’ or just ringing, no answer. Finally after about 6 weeks, I managed to get through to customer services by phone. Kit arrived, no video joining instructions. Can’t access the classes. No kit instructions. Have been a loyal customer for years, but my patience has worn thin. Very sad

I’ve used a particular Crafter’s Companion product for years because it was genuinely the best of its type. In February, I needed more and decided to order directly from the company rather than through Amazon. That was clearly a mistake.
My order was placed on 24th February. The website stated a 7–10 day delay due to a warehouse move. It is now 17th March, and I still have no confirmation, no dispatch, and no indication that my order even exists beyond the automated payment receipt.
What I have received is a daily stream of marketing emails offering “free gifts” and “special deals”—yet they can’t fulfil the order I already paid for.
Customer service has been non‑existent.
- Emails go unanswered.
- The “customer service” email address isn’t even live anymore; messages bounce back as “not found.”
- I’ve posted on their Facebook page, was promised a response, and—predictably—received nothing.
At this point, I have no confidence that my order will ever arrive, so I’m left with no choice but to initiate a chargeback to recover my money.
This is, without exaggeration, the poorest customer service I have ever experienced. A company that continues to send marketing emails while ignoring paid orders and shutting down its own support channels is not a company I can trust.
Avoid ordering direct. I certainly won’t be doing so again.

As a platinum member I am very disappointed that I ordered on 9th February 2026 and its 14th March and still no order or update on when my order with be shipped. I have phoned the company but still no joy on when I will have my order, send 2 emails, none of those were replied to. Messaged Sara Davis the CEO but still no reply, think she needs to sort out crafters companion problems. Absolutely shocking. Avoid this company. Happy to take your money but dont send orders.

AVOID. Placed an order on Feb 10th and still haven’t recieved it. I have contacted them multiple times and have had NO REPLY.
They sent out a bulk email using the excuse of moving warehouse and that peoples orders would be sent.
They still haven’t been sent.
Disgusting company that I once held in high regard.

Edit: I have now had to do a charge back through my bank to get a refund. I recommend others do the same.

Time after time i am waiting for my orders to be delivered. Three orders in January and first week February. January was finally (not all of it) delivered a couple of days ago but orders placed beginning February still waiting. Rang last week and told they would be here end this week. Rang today and told due to warehouse transition (yet again) no date for when my orders would be despatched. I pushed for more detail but was told they genuinely do not have any idea of despatch dates and there was nothing they could do with my £150 order which i think is a decent amount!
We are inundated multiple times a week/day being urged to buy new releases and we are told to order quickly before sold out which I do and then ...... yep, weeks of uncertainty of if and when I will get them.
Sorry Crafters Companion but after a call today which I was just advised no information as to if and when I would receive my orders this is awful customer service and looking at the reviews, a company cannot treat their customerslike this for moths on end and survive in this climate.
Spellbinders are not even in this Country and deliver within 10 days.

This company has gone downhill very quickly.
i have been waiting for an order from 17th December 2025. sent, not even half the order on 2nd January. since then i have had nothing. i have contacted and had passive aggressive replies, i have now been refunded for item that are "out of stock" but were on sale just a few weeks ago.
as per advice from CAB, i have put in an official complaint about this. this was when they refunded the out of stock items.

In addition to my previous review…
Yesterday I received an item from an order placed 27 Nov 25, 86 days ago.
Today I received a refund for an item from the same order. 87 days after ordering. No emails in between, no sorry for the delay. No dispatch information. Nothing.
Got a delivery notification from Yodel, the first notification that something was being delivered. I didn’t know what was arriving, I thought maybe it was a free gift as an apology for the shoddy service.
I even contacted Sara on instagram just after Xmas. She replied, saying she was going to get things sorted. Ha ha!
Not only is the delivery awful, but communication is non existent. How difficult would it be to even send a blanket email apologising for their errors and delays?
What’s most shocking is the ‘business guru’ putting her name to this absolute shambles of a company. She should be ashamed of herself.

Thought I would join in, as I have the same problems. Ordered December 16th 2025 and site promised delivery by Christmas. Nothing arrived. Chased them up by E mail and a small part of order arrived mid January. E mailed many times since and I do get replies. Keep getting told about wharehouse moving and items will be sent as soon as they are found. The date for them ‘finding’ my items gets extended week by week. I have been offered a refund for ‘missing’ items. After disgusting non service like this they really should refund everyone in full for the whole order.
I turn over now when they are on television, and will never purchase from them again.
Try Hunkydory and Toptopper shop they are both excellent.
Update- Today 23 Feb I was informed that my missing items have been refunded. I am still annoyed because the couple of items sent out in mid January were only ordered to make up the amount to get free delivery.
All the items I really wanted have never arrived and all have been refunded.
All the excuses about warehouse moves are not our fault, don’t promise before Christmas delivery if the stock is not even there!

I order my items on the 27th Jan, with a 5 to 7 day delivery time. When 8 chased up on the 13th Feb I got told it is being processed for dispatch. Now on the 16th no items and they're not responding!

Coming up to 2 months since I placed my order. Had some things refunded, a few things sent and now I still do not have the rest of it. Still they are ignoring customers emails. Bloody disgrace of a company who deserves to go bust. Sara now has the nerve to be on Sewing Street this week with 2 hour show when her company can't even fulfill other orders. I have had enough now and will be reporting the company to trading standards and hope others will follow suit.

Thought I would join in - 41 days!
I placed an order on 27th December. I have lost track of how many times I have emailed the company.
This week two emails from CC listing 5 items on each. Two parcels coming?! On 4th February received a small parcel - two items from one email list and two from the other. So still waiting for 10 items (4 not mentioned on the emails at all)
But the payment moved MUCH more swiftly and was taken on 29th December.
Should I still be waiting on 27th February I will send an anniversary card; two days later I'll report a robbery.
Sort it out Sara.

On receiving an e mail telling me cutting folders I had been waiting for months had come into stock, I ordered within ten minutes of e mail, after 3 weeks of waiting and of taking my money I had recieved nothing, on phoning Crafters Companian I am told that the e mail was a mistake and my money should of been refunded, but they could see it had been not, if I had not phoned them I would still be sponsoring Crafters Companion.
Very let down, and still cannot use my cutting machine because of lack of stock.

Customer service non-existent. I placed an order on 19th December, hoping I might receive it in time for Christmas - after leaving a message on their chat ... No reply. I sent an email ... No reply. I phoned and in the middle of January I received part of the order. Two more phone calls and it's now February ... still not received the missing item. I
I have moved house and they can't even change the delivery address so I asked for a refund. Will never order again.

My husband bought me a Gemini 2 at the end of last year. We have tried numerous times to log on and extend the warranty but the website freezes and we can’t do it. We have emailed customer service for support but haven’t had a reply. Very poor.

Placed an order on 18th December for 3 boxes of pens. There was no mention of a delayed dispatch at time of order but when I got my confirmation said items would be dispatched from first week of Jan. We are now at 29th Jan and still without my order. Have spoken to customer services several times and have been fobbed off with several different excuses, staff sound pretty sick of dealing with complaints. This used to be a great company with really good customer service, it certainly isn't now. Management seems to have taken their eye off the ball and things have gone very wrong. Once I get this order I will not be using them again.

I placed and paid for my order in December and, to this day, it has still not been shipped. I have contacted customer service multiple times over the past weeks and I keep receiving the same generic response with no real action taken.

This delay is completely unacceptable. I was forced to chase them repeatedly, including on social media, just to get attention. Paying customers deserve transparency and timely delivery, neither of which I experienced.

I would not recommend this company based on my experience.

Back in October placed order never received did not get refund until December after I kept chasing them, 1st January placed big order thinking I would give them another chance, wrong it's now the end of January order still not sent,emails not being answered, avoid this company no wonder they are in trouble once I have sorted this order out I'm closing my account and will never order again

I am so unbelievably disappointed in this company. I have shopped with them for many years and I have never known it to be this bad. I placed an order on the 16th December and they stated on the website that it would be guaranteed delivery before Christmas day. Well Christmas day passed and New years day passed and I had still heard nothing. I sent multiple messages and had no response. Eventually I phoned them on the 12th January and they said there was an issue with the warehouse and stock and that I wasn't the only customer in this situation. No real apology from them. I then received part of my order a few days later, but I am still waiting for the rest of my order. What is going on Crafters Companion? From a company that was once so reliable you have now become so very disappointing and have let so many customers down.

I wouldn't normally write a bad review but honestly, I'm just so disappointed with Crafter's Companion and will not be using their website again. Never mind the 5-8 working days dispatch...I placed an order at the end of November and the majority of it *finally* arrived mid January. It was even more frustrating as I had wanted the items for my small business in the run up to christmas. I am still waiting for the last item of my order. What's worse is that there has been zero communication to let me know that the order was delayed in the first place, or to explain why the order was left unfulfilled for so long. And naturally, zero apology when it finally was sent out. As I've seen from many reviews on here, I'm not alone. I mean come on! Do better.