Crafter's Companion Reviews 

Incorrect delivery information supplied (and stated on product pages) and order was subsequently delayed. Upon querying the reason CC customer service advised I should have read a "birthday booklet" or done a deep dive into their delivery details (a few links in after the product pages) to know that the items I had purchased would be delayed. However, there was no indication on the product pages that the items were limited stock, had any issues, part of any "event" that would cause delays. Customer service instead shirked the responsibility and essentially blamed the customer for their inadequate site and product communication. The items I were buying were a gift, I'm not in the "crafting" world and have no idea about events etc. Either way, I won't be buying from them again.

I've ordered for the second time and what can I say, I'm delighted. They always have great offers and discounts. The service is first class, they help where they can. I order from Germany and delivery takes 7-10 days on average. I can definitely recommend CC! Customer friendliness is great.

To say I was disappointed with these cards is an understatement.
I usually order my 300gsm linen card blanks from a different supplier but thought I'd give Crafters Companion a go.
Apart from the quality of the card they have a slight grey tinge which is definitely not white. They are too flexible for 300gsm.
If any 'wet' medium is used on them on top of a printed image the ink bleeds. This has never happened with my previous cards (different brand).
The envelopes are also just 100gsm which I knew but I usually have 130gsm and the difference is huge, this isn't a fault of CC though.
I won't order again, I was expecting more from this well established crafting company.

Avoid this company like the plague. I've had nothing but complaints over the years i've used this company. Spent hundreds of pounds buying the Spectrum Noir refillable alcohol markers. Had nearly finished purchasing the whole set before they discontinued them with out a word. They've also discontinued the refills so i'm stuck with all these expensive pens which have mostly dried up now. I've tried emailing them several times on this matter, not 1 response from them. Sara is a greedy wolf, all she cares about is your money, she's all sweetness and light on the telly but really she's ruthless.

I love this company’s products but unfortunately I am unable to order from them. This is down to the fact that they only use Yodel as their courier. Although I live in a location that is very easy to find and I have spotted their vans delivering to my neighbours (I live in an apartment building), Yodel seem incapable of finding me or even sending me a message. I even set up an account with all the relevant information and more but it was never accessed. Trying to buy CC products from other retailers is impossible as most of them just send the order to CC to be fulfilled. Craftstash do a good job and so do Hazel’s Crafts, but I would prefer to order directly from Crafter’s Companion for their special deals and bundles or when products are out of stock with the two other companies. EVRI does an excellent job in our area and so does Royal Mail. If CC offered more options I would definitely turn into a frequent customer; now I am just frustrated and annoyed that I am prevented from ordering what I so desperately want!

I contacted Crafters Companion as my Gemini die cutting machine wasn't working properly. I have only good things to say about the experience I had with them. They answered my emails and my phone call efficiently. The machine was picked up for repair and a was returned to me in working order again.
I do agree however, that the plates do warp very quickly.

My order for "Jazza's Pro Sketch Pack - Limited Edition" never arrived, after 10 months I emailed them and was told I'd get a refund in 3-5 business days. Now it's almost 3 months later and the money still hasn't been refunded...

Purchased Enchanted Ocean set from QVC. It gets dispatched directly from Crafter's Companion. There are 7 pieces in this set and I received ONE! Handsome Sea Horse Stamp & Die set. All other items in this set are MISSING!!!
How on earth can whoever packed this NOT SEE there are 7 items in this set and tick them off as they pack my order? Surely your employees have packing slips? This is the 2nd time I've had items Missing from orders. I have had to contact QVC and they now have to contact Crafter's Companion and who knows how long I need to wait for a response plus the items I have paid for. I am furious!

Brought Gemmi Midi Febuary this year wanting a smaller cutting machine to keep on my desk I've used it twice and the cutting plate has gone totally out of shape bent my dies will not lie correctly on it no matter which way I turn them and trying to get the plate with the die on into the machine is a task in its self seen one of them advertising a die on tictok and told her my problem she to me to contact Crafters and they would help me and sort things out which I did I just got an email back telling me how to use the plate and to turn the die another way and the die also sometimes sticks in the plate and marks the plate I already no this been crafting many years and this is the first time I've had a problem with a machine I expected better from this company but they've been no help what so ever I'm now left with a machine I can't use until I purchase new plates which I shouldn't have to be buying because the machine is brand new still in its box

Update on last review
Since I posted this review Crafter's contacted me by email , I communicated with a lady by the name of Julia who has been very polite and helpful and good communication throughout all of this to get my problem sorted , she arranged to have my machine collected for someone to have a look at it , it returned with extra cutting plate but the problem was still there with it snapping the plate , getting back intouch with email Julia asked me to discard the machine which i have and she has kindly gave me a voucher to spend on there website which I appreciate very much , I can say the service I have received has been outstanding since posting my first review, big thankyou to the team and Julia in resolving this. X

Customer services is totally unhelpful. Ignored second part to my complaint. Then never phoned me as promised. Can honestly say there is no customer help.
Complained about misleading dies, dies do not represent picture shown on packing. Am now reporting to Trading Standards. Will never shop with them again and definately not recommend.

Rubbish after care .. was told I would be reimbursed postage for faulty item sent back then was told no, they don’t do this !!
So I paid postage to receive the faulty item then had to pay again to send it back .. no wonder Sara Davies is as rich as she claims maybe she should take a turn on the customer service desk !!!!

I received an incomplete order. I called the US A customer service office and they were helpful and fixed my order quickly. Great company. Great service

I bought boxes and boxes of new unopened expensive spectrum noir pens valued at over £300+ because I wanted lots of colours t choose from. yet when I opened them the pens are all dried and don't work. Worst ever. Now I'm out of pocket and I've loads new useless not fit for purpose pens. Very upset and out of pocket! Lovely people at Crafters Companion have promptly replied and promptly sorted this for me. But I will probably buy a different make in the future.

I am a customer for Crafters Companion US and I received my order, but according to the company it was cancelled. The item which I ordered did not work so I sent it back to the Fulfillment Center in California. I sent my complaint to their Customer Service email twice and have not received a response. I did read their policy on returns but for some reason they have not replied. I paid $113 and postage of $45.20.

I am still waiting for a response to my order from Hobbymaker 13737631 I will not unpack the Machine until i have received my complete order. I sent an email to Hobbymaker and Crafters companion and i am not impressed yet again with the response. Crafters Companion havent even responded and it pains me to say have let me down several times on there Bundle deals. cant somebody please investigate and resolve because this type of thing should not be happening to anyone. All i want is my orders complete.

The customer service at crafters companion lie badly, as my gemini 2 which I bought in June 2023 is back with them again. The first time they said that the plates were stuck in the machine with the die, LIE no 1as it went back in the original packaging the same way that it came to me. It is back with them again with the same problem of loud banging and the plates buckling, it is on its third set of plates even using the correct combination for the particular dies being used. I phoned them Monday 16th and they said that the die was on its way back to me by royal mail still not received it, I phoned again today and they said that it was sent by royal mail so the mail company is getting the blame no mention when i will be getting the machine back. How is it I ordered stuff from Nottingham on Monday and it was delivered by believe it or not royal mail. It took Sara Davies the owner a long time to climb the success ladder but the way that her company is performing it won't take long for her to hit rock bottom.

Purchased Threaders erasable pens from amazon as CC were out of stock. On both their own website and amazon on a larger advert it states the pens have an eraser included. Photographs on the websites and packaging show the pens with this on the end of pens. What is there does not work as an eraser (pen marks were hardly touched) but ruined my embroidery material. I contacted CC and was eventually told the 'eraser' can do that to some material! I suggested that a disclaimer needs to be added to the description which has been passed to the relevant department for consideration. Happy with customer service handling and compensation given. I wont use them again. I gave 3 stars as the pens are good as pens, just dont use tge ereaser!

I ordered a very small simple item and I needed it urgently. It was checked as delivered but the post office that was suppoused to receive it, did not have it. I contacted them many times thru email, just to receive a single answer "Check this tracking page" and that was all. The phone number that is given for emergencies is not valid, so my only option was to email them. I also called the delivery company which was just as useless, and later on I received an email that my item is lost and to talk to Crafter's Companion. Both of Bring delivery and Crafter's Companion have the most useless customer service. I do not recomend.

Disapointed with crafters compaion orderd alot of stuff and this time fave wated 3 weeks for delivery

Very poor customer service - no stock. Ordered an item through QVC which is sent direct from crafers companion. I know they have postal problems so I waited double the expected delivery time. Emailed by query - no response. Phoned the customer services to be told that the item was cancelled due to lack of stock and to contact QVC for a refund. Contacted QVC and they are unaware of the cancellation other than they have had a lot of problems with late shipping from crafter companions. They are now trying to speak to crafters to see if they can give me a refund. Crafters companion phone lines now say lines are closed even though they should be open for another 6 hours! Very disappointed that they did not make any contact to say it was cancelled and just kept me waiting for an item.